PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Buy Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Buy Squad

Best Buy and Buy Squad Overview

Total reviews 3599 94
Company responses 0 0
Issues resolved 23 2

Best Buy and Buy Squad Consumer Ratings

Rank
323 out of 1813 in Appliances and Electronics category
404 out of 1813 in Appliances and Electronics category
Customer service
268 in category
230 in category
Product or Service Quality
196 in category
343 in category
Exchange, Refund and Cancellation Policy
189 in category
207 in category
Price Affordability
277 in category
242 in category

Best Buy and Buy Squad Rating Details

Customer service
1.3 (1003 reviews)
1.4 (43 reviews)
Reviewer's quote

I am demanding response for the terrible service, and customer service given by the manager. More details; On September 20,2020 I received a call, then later went to the store to follow up. They then informed me the repair centre had found "water damage" and even claimed they had been sent pictures...

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I tried calling their customer service line on multiple occasions and that just made matters worse because nobody ever answered the phone. On two occasions, during their business hours, I sat on hold for so long (30 minutes) that the system hung up on me. I also read reviews in which others had...

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Product or Service Quality
1.8 (829 reviews)
1.3 (34 reviews)
Reviewer's quote

...I also was told that I would get the option of returning the washer and dryer, upgrading the products at you all's expense (the option that I liked and deserved) or waiting for the product. She said that I would receive a call, but I never did. I still didn't know anything about my washer...

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I called customer service as soon as I noticed the issues and because it was Saturday the office was closed and there was no way to leave a message so I sent an email stating the problem. On Monday, late afternoon I called and talked to someone named Mark who requested me to send pictures of the...

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Exchange, Refund and Cancellation Policy
1.5 (768 reviews)
1.5 (28 reviews)
Reviewer's quote

...date Invoice no (00638482) and then he asks me to pay insurance amount and I did pay 5000 INR to the same number (7235980211- MY Mantra) and he said it is refundable once it's delivered. And after that, he provided me the tracking ID of (GE9123306IN) on the website link of (www....

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...Finally i called buysquad and told them to *** with it give me a refund, went to bestbuy paid and extra $300 more than buysquad had the tv for but it was worth it because there were no headaches. DO NOT PURCHASE FROM BUY SQUAD!!!!!!! Thankyou bestbuy..

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Price Affordability
2.4 (734 reviews)
2.5 (31 reviews)
Reviewer's quote

...It was normally $599 and it was priced at $179. This wasn't a clearance sale. The price was just drastically reduced...

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...I found Buy Squad through Google shopping and it seemed to have the lowest price and good reviews on the site. I bought a top of the line Samsung TV. 2 weeks later, they did not send any confirmation...

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Best Buy and Buy Squad Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Price
  • Looked like new tv at good price
  • Shipping
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor customer service
  • Switch and bait
  • Misrepresentation and surprise charges

Best Buy and Buy Squad Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I bought that TV from buy squad at a very attractive price that was even better than Costco's price, there was one issue...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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5

I was very nervous buying from them based on the reviews. The item I wanted was in stock and shipped within a couple...

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Best Buy and Buy Squad Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I got lured in to buying a tv here because of the price..i think we all do. Nowhere did it say they were re-sellers of...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

2014-04-01 Placed the order for a Samsung 70” LED TV. 04-17 Received the TV cracked on all four corners. Notified Steven...

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Best Buy and Buy Squad Latest Reviews

Recent published reviews
No votes

I bought an Apple watch series 6 on 09/18/2020 and purchased Applecare at the same time. My Applecare is not showing up...

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No votes

It has been a few years, but seeing all the reviews brought back BAD memories. Complaints to the BBB in NY and Oregon,...

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No votes

Tuesday, Sept. 01, 2020
My name is Reba Wright, ( Mrs. George R. Wright sr. )
We have been loyal customers for twenty year...

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1.2

Bought tv as new but it wasn't new, the tv stand was defected couldn't be installed, tv came on box not the...

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Best Buy and Buy Squad Products and Services

Most reviewed product and services
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (223 reviews)
  • Best Buy Shipping Service (100 reviews)
  • Buy Squad Shipping Service (9 reviews)
  • Buy Squad Customer Care (4 reviews)