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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2721 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $861 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Convenient location 11
  • Wide variety of products 7
  • Cant answer 6
  • I stopped shopping at best buy 6
  • Competitive prices 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics12
  • Slow to assist11
  • Lousy service4
  • Not enough stock4
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Buy Squad

Appliances and Electronics
  • 2 ISSUES RESOLVED
  • 93 TOTAL REVIEWS
  • $75.8K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Price 3
  • Looked like new tv at good price 3
  • Shipping 2
  • Service 1

Customers don't like

  • Poor customer service3
  • Fraud2
  • Lack of customer service2
  • Misrepresentation and surprise charges2
  • Switch and bait2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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