PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bryant and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bryant
Best Buy

Bryant and Best Buy Overview

Total reviews
82
3500
Company responses
0
0
Issues resolved
0
23

Bryant and Best Buy Consumer Ratings

Rank
55 out of 309 in Heating, Cooling and Air Conditioning category
307 out of 1773 in Appliances and Electronics category
Customer service
35 in category
263 in category
Value for money
35 in category
164 in category
Product or Service Quality
40 in category
183 in category
Price Affordability
46 in category
256 in category

Bryant and Best Buy Rating Details

Customer service
1.4 (37 reviews)
1.3 (947 reviews)
Reviewer's quote

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer service to report my problem since the heat exchanger had a lifetime warranty. They had me contact a local dealer and was provided a brand new equivalent featured model at no cost...

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...I called customer service again and was almost IMMEDIATELY offered a refund, even though a refund was not an option in my previous call and my case clearly had not been reviewed after being escalated...

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Value for money
1.3 (36 reviews)
2.1 (644 reviews)
Reviewer's quote

These systems are supposed to be stable but looks like there is nexus between manufacture and dealer/distributor to make customers pay the money for faulty devices. When I asked the dealer/ distributor Reliant about the issue, they told me its manufacturing defect but not covered by warranty. This...

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...and prove the old adage about a fool and his money and join me as one of their last fools..

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Product or Service Quality
1.2 (36 reviews)
1.8 (784 reviews)
Reviewer's quote

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the service rep involved as there is nothing that can be done. My problem is that when my fan-only runs at LOW speed there is an annoying hum that comes from the motor. When I remove...

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BEST BUY HAS ZERO CUSTOMER SERVICE. I HAVE A TV WITH A BROKEN SCREEN THAT GOT HERE 9 DAYS AGO. THE T...

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Price Affordability
1.6 (33 reviews)
2.4 (699 reviews)
Reviewer's quote

...they simply say that you must contact a local service provider and cannot even quote a price of a replacement thermostat so that I can know who is ripping me off or not. Scam. There is no market for used thermostats that I know of...

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...and I didn’t want to make a big deal about it so I ran over to the nearest corner store and withdrew $100 while on the way back I decided to google the price for the hose which is 10. 29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was...

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Bryant and Best Buy Pros and Cons

Pros
  • Authorized dealer to service unit is ok
  • Price
  • Are still warranting the parts
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Quality of product
  • Lack of care about my ongoing issues
  • Bryant does not stand behind their product
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Bryant and Best Buy Most Positive Reviews

Top rated reviews
5

When my 14 year old Bryant 2 stage furnace failed with a blocked secondary heat exchanger I contacted Bryant customer...

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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3.8

I purchased a Bryant unit from Speedy Air in Naples Fl, Nov. 2017 for our condo. Jan 2020, I had to replace the coil...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Bryant and Best Buy Most Critical Reviews

Lowest rated reviews
1

Had a brand new Carrier Bryant furnace installed at my house, model number 310AAV042090. Two days later the computer...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I bought a furnace fot my mobile home from them in 2013. Great first year but second year the board shorts out. They...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Bryant and Best Buy Latest Reviews

Recent published reviews
1.8

I am highly concerned with Bryant air conditioning I have. I have 3 Bryant air conditioning systems, and they are fairly...

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No votes

I purchased a refrigerator scheduled to be delivered today 7/2/20 between 12-8pm. But no one has come yet. This is nearl...

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2.6

Hello, I asked my installer to contact the service rep, as suggested by you, and he said there is no reason to get the s...

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No votes

received email that maintenance contract had been renewed, credit card had been charged $599.99. this seems to be an...

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Bryant and Best Buy Products and Services

Most reviewed product and services
  • Bryant Air Conditioner (27 reviews)
  • Bryant Furnace (9 reviews)
  • Bryant Customer Care (3 reviews)
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (98 reviews)