PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brilliance New York and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brilliance New York
Best Buy

Brilliance New York and Best Buy Overview

Total reviews
1
3550
Company responses
0
0
Issues resolved
0
23

Brilliance New York and Best Buy Consumer Ratings

Rank
279 out of 912 in Cosmetics and Personal Care category
313 out of 1792 in Appliances and Electronics category
Exchange, Refund and Cancellation Policy
409 in category
187 in category
Customer service
451 in category
275 in category
Website
71 in category
229 in category
Diversity of Products or Services
395 in category
204 in category

Brilliance New York and Best Buy Rating Details

Exchange, Refund and Cancellation Policy
1 (1 review)
1.5 (746 reviews)
Reviewer's quote

I was lured into the brilliance new york store located on Lincoln Road with flattery and promises of samples, this on its own is just funny to look back on as me being totally gullable. My complaint is how the sales representative inside, SHANI was her name, completely lied to me regarding the...

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...Also that I would have to wait for up to 30 DAYS to receive a refund. Told me that the item wouldnt have been charged unless it was shipped. The money had cleared my account completely well before the label was generated...

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Customer service
1 (1 review)
1.3 (973 reviews)
Reviewer's quote

No items

...the TV out I noticed that there was a crack in it I went to go try to return it but it was during the pandemic so they werent taking any returns I called customer service and they explain to me that I had protection on it so I was going to have somebody come in and take a look at the screen Then I was told that it got canceled because they dont cover...

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Website
3 (1 review)
2.1 (714 reviews)
Reviewer's quote

No items

29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was dishonest and I walked away before I said anything I...

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Diversity of Products or Services
1 (1 review)
2.3 (681 reviews)
Reviewer's quote

No items

...I purchased two Apple products on July 19, 2020 and today went to return the unopened merchandise. It appears I am one day from a refund to my original purchase method. I see where others were granted a "courtesy" in the reviews...

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Brilliance New York and Best Buy Pros and Cons

Pros
No votes
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Tricked me
  • That they are still around
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Brilliance New York and Best Buy Most Positive Reviews

Top rated reviews
No votes
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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No votes
5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Brilliance New York and Best Buy Most Critical Reviews

Lowest rated reviews
1.3

I was lured into the brilliance new york store located on Lincoln Road with flattery and promises of samples, this on...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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No votes
1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Brilliance New York and Best Buy Latest Reviews

Recent published reviews
No votes
No votes

I have no idea how to make a payment towards my phone plan. When I purchased the phone Best Buy gave me no information....

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No votes
1.7

Today I was singled out for not having my mask on two other men were without mask at the store and no one said nothing t...

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Brilliance New York and Best Buy Products and Services

Most reviewed product and services
No votes
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (99 reviews)