PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brandsmart Usa and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brandsmart Usa
Best Buy

Brandsmart Usa and Best Buy Overview

Total reviews
245
3543
Company responses
0
0
Issues resolved
1
23

Brandsmart Usa and Best Buy Consumer Ratings

Rank
373 out of 1786 in Appliances and Electronics category
312 out of 1786 in Appliances and Electronics category
Customer service
312 in category
No votes
Product or Service Quality
244 in category
No votes
Price Affordability
252 in category
No votes
Warranty
199 in category
No votes

Brandsmart Usa and Best Buy Rating Details

Customer service
1.2 (95 reviews)
No votes
Reviewer's quote

On the phone all morning, 3 hours, talking to your customer service department, warranty department, protection warranty department only to be told over and over, that it will take 2 WEEKS to fix my washing machine. AND, if I have another company fix my machine my warranty is void. I held on the...

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Also I have purchased iPhone 6 plus online when the phone get to me it was disabled I couldn't use it I have called the customer service the told me to ship it back with the free UPS service. I have send the phone back Best buy do not credits full amount of my money the have charged me $45 for...

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Product or Service Quality
1.5 (76 reviews)
No votes
Reviewer's quote

...I called the corporate phone number spoke with a customer service person who told me to call back tomorrow and ask for the store manager. (Mr. Neil) but he would not speak to me until I spoke with Mr...

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...I have (had) the tech support and service protection plan $223 per year with them. I will be cancelling that and I don't know yet where I will go to get my computer repaired. They were not apologetic they have too much business (even with COVID-19) so they don't care if a customer leaves angry...

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Price Affordability
2.4 (73 reviews)
No votes
Reviewer's quote

...still under warranty and they are only willing to replace it for the cheapest 65in they can offer with out all the extras I had on the old or a third of the price I originally pay for mine. No manager has try to help me out and every time I talk to warrantech on the phone they are rude and just play me like a fool around. Worst...

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...and I didn’t want to make a big deal about it so I ran over to the nearest corner store and withdrew $100 while on the way back I decided to google the price for the hose which is 10. 29 and it was about $29 on your website so when I arrived to the house I asked again how much it would be for the extra labor he said again $100 I then asked how much a hose normally cost he said $70 and labor $30 I told him I was aware he was...

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Warranty
1.7 (71 reviews)
No votes
Reviewer's quote

PURCHASED A FRIG FROM BRANDSMART WITH EXTENDED WARRANTY 2018. THEY TRIED TO FIX THE FRIG 4 TIMES (WARREN TECH, ICE MAKER $3,000. 00 REFRIGERATOR CHEF COLLECTION)...

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...With all this said and done and the item still under warranty, all I have left is to purchase a new washing machine but not from Best Buy. Dont expect the extended warranties to mean anything or have any value. They dont stand behind them...

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Brandsmart Usa and Best Buy Pros and Cons

Pros
  • Price
  • Good prices
  • Sales staff
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Repair service department
  • Worst customer service i have ever had
  • Poor customer service
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Brandsmart Usa and Best Buy Most Positive Reviews

Top rated reviews
5

I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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4.1

Very unprofessional. Only concerned about there commission not what customer wants. Also don't want to deal with you if...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Brandsmart Usa and Best Buy Most Critical Reviews

Lowest rated reviews
1

I purchased a washer from BrandSmart in 11/13. The washer stopped working on 10/11, I called the warranty number (that...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

worst customer service, just bought a 40" tv, when taking out of the box with only slight pressure the screen shatter, v...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Brandsmart Usa and Best Buy Latest Reviews

Recent published reviews
1

Purchased washing machine June 2019, now not working. On the phone all morning, 3 hours, talking to your customer...

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No votes

Dear Best Buy Management:
I purchased a "Bose Sunglasses" for my wife's birthday on July 10, 2020 on-line and picked up t...

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1

PURCHASED A FRIG FROM BRANDSMART WITH EXTENDED WARRANTY 2018. THEY TRIED TO FIX THE FRIG 4 TIMES (WARREN TECH, ICE MAKER...

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2.8

The young men who came to deliver and install were very nice and considerate. The problem was, they were in over their...

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Brandsmart Usa and Best Buy Products and Services

Most reviewed product and services
  • Brandsmart Usa Customer Care (25 reviews)
  • Brandsmart Usa Manager (21 reviews)
  • Brandsmart Usa Shipping Service (4 reviews)
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (99 reviews)