PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brandsmart Usa and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brandsmart Usa
Best Buy

Brandsmart Usa and Best Buy Overview

Total reviews
214
3280
Company responses
0
0
Issues resolved
0
22

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3280 reviews. It is 3066 reviews more than Brandsmart Usa received since Feb 19, 2008.

Brandsmart Usa and Best Buy Consumer Ratings

Rank
323 out of 2620 in Appliances and Electronics category
278 out of 2620 in Appliances and Electronics category
Customer service
300 in category
253 in category
Product or Service Quality
253 in category
160 in category
Staff
233 in category
207 in category

According to consumer ratings and reviews, Best Buy ranks 45 points higher in the Appliances and Electronics category than Brandsmart Usa. People gave Brandsmart Usa 1.1 stars for Customer service criterion in Appliances and Electronics category and it is 354 points higher than the worst rated brand in this category. At the same time, Best Buy was rated 1.3 stars for Customer service criterion in this category and it is 401 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Best Buy has a higher rating than Brandsmart Usa. Regarding Staff criterion, consumers gave Brandsmart Usa 1.5 stars and it is 64% greater than other in category. Best Buy however was rated 1.6 stars and it is 68% greater than other in category.

Brandsmart Usa and Best Buy Rating Details

Customer service
1.1 (76 reviews)
1.3 (840 reviews)
Reviewer's quote

The salesman Daniel Gomes apparently was more concerned about selling a TV than providing good customer service. I tried calling the store and spoke to a manager by the name of Kevin and explained to him everything that happened. He said the best he could do was to sell me a cable at 50% off at the...

Daniel C

Poor customer service always issue for any thing you buy from applicence to tv's to printer ink delayed deliver issues a geek service and lies..

Sheryl H
Product or Service Quality
1.4 (64 reviews)
1.8 (698 reviews)
Reviewer's quote

...Takes weeks for service and month to replace. 1st washer lasted 14 mos...

Michael S

...CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020..

Betty F
Staff
1.5 (62 reviews)
1.6 (621 reviews)
Reviewer's quote

Thus, it is very saddening to see how the quality of your staff has decreased. There is a couple of employees that particularly seem to not enjoy their job at all to the point that it affects the way they service their customers because it seems like they just do not care about what they do. One...

Renee

...I explained the screen issue to store staff and was expecting exchange. The store staff DECLINED the return/exchange because there is some internal damage to screen which we cannot see from eyes. I repeat there is no crack or any external damage to TV/Screen which you can see...

Jaremy

Brandsmart Usa and Best Buy Pros and Cons

Pros
  • Sales staff
  • Price
  • Good prices
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Repair service department
  • Worst customer service i have ever had
  • Non existent customer service and returns dept
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Brandsmart Usa and Best Buy Most Positive Reviews

Top rated reviews
5

I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}

5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

Brandsmart Usa and Best Buy Most Critical Reviews

Lowest rated reviews
1

I purchased a washer from BrandSmart in 11/13. The washer stopped working on 10/11, I called the warranty number (that...

1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

Brandsmart Usa and Best Buy Latest Reviews

Recent published reviews
1

Hello am Mr Vicent from Tanzania i had a business with Ibrahim Jaman April 2019 my business with him was Camera Nikon...

Read all 214 reviews
1

Bought 5 appliances online on Black Friday 2019 and I was promised to receive a $500 gift card. Best Buy took almost 2 m...

Read all 3280 reviews

Brandsmart Usa and Best Buy Products and Services

Most reviewed product and services
  • Brandsmart Usa Customer Care (24 reviews)
  • Brandsmart Usa Manager (21 reviews)
  • Brandsmart Usa Shipping Service (4 reviews)
  • Best Buy Customer Care (298 reviews)
  • Best Buy Manager (218 reviews)
  • Best Buy Shipping Service (93 reviews)