PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Brandsmart Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Brandsmart Usa

Best Buy and Brandsmart Usa Overview

Total reviews 3681 256
Company responses 0 0
Issues resolved 24 1

Best Buy and Brandsmart Usa Consumer Ratings

Rank
343 out of 1851 in Appliances and Electronics category
402 out of 1851 in Appliances and Electronics category
Customer service
288 in category
342 in category
Product or Service Quality
207 in category
316 in category
Exchange, Refund and Cancellation Policy
202 in category
194 in category
Price Affordability
288 in category
301 in category

Best Buy and Brandsmart Usa Rating Details

Customer service
1.3 (1049 reviews)
1.2 (105 reviews)
Reviewer's quote

...I called customer service. The first person wasn't in the right area and made matters worse. I was purposely transferred to the wrong area a second time, and I was even madder...

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...Brands Mart customer service offers very, very poor service. The fridge was delivered minus a vegetable bin/shelf and I was told they cannot do anything about that. Bad from day of delivery..

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Product or Service Quality
1.8 (865 reviews)
1.5 (82 reviews)
Reviewer's quote

We have been on hold now for an hour and we need an answer before we travel 20 mins We need to find out if we have the product insurance..

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I am very disappointed with brandsmart warranty service and their service repair department. I have been waiting for over two months for my washer to be fixed. They send this guy named Enrique who is very rude, and from the looks of it doesn't know what he is doing...

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Exchange, Refund and Cancellation Policy
1.5 (796 reviews)
1.6 (78 reviews)
Reviewer's quote

I went to the store for a refund (or a store credit) and was told I could not get either because it was past the return date. I explained that I thought under these times, it would be nice not to give a customer a hard time for $19. I asked if I could get a store credit and I would purchase...

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i took it back the next day and brandsmart refuse to abhere to their policy of returns within 30 days. i also purchase the 3 year warrenty plan that also was not honored, they kept saying i should of purchase the screen warrenty. the salesman kept saying the screen is delicate, did not say anything...

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Price Affordability
2.4 (766 reviews)
2.4 (78 reviews)
Reviewer's quote

I tried to get a price match and was denied because my purchase was outside the 15 day window even though I still don't have the fridge. Then it turns out that the mini-fridge I bought didn't work so, I had to take it back and in doing so, ended up dealing with a customer service person that was...

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...still under warranty and they are only willing to replace it for the cheapest 65in they can offer with out all the extras I had on the old or a third of the price I originally pay for mine. No manager has try to help me out and every time I talk to warrantech on the phone they are rude and just play me like a fool around. Worst...

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Best Buy and Brandsmart Usa Pros and Cons

Pros
  • Convenient location
  • Price
  • Wide variety of products
  • Price
  • Good prices
  • Sales staff
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Worst customer service i have ever had
  • Repair service department
  • Poor customer service

Best Buy and Brandsmart Usa Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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4.4

Wating for 45 minutes on the phone.

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Best Buy and Brandsmart Usa Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I purchased a washer from BrandSmart in 11/13. The washer stopped working on 10/11, I called the warranty number (that...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

worst customer service, just bought a 40" tv, when taking out of the box with only slight pressure the screen shatter, v...

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Best Buy and Brandsmart Usa Latest Reviews

Recent published reviews
No votes

No No one answered the phone and then hung up on me I would like to have my TV you took my money $530 I want my TV

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1.6

The manager David never called me back. I would Never use this company again! If you want to go to a place where they...

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4.7

Two orders of the same product were not received.

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1

Necesito hablar con un representante ,acerca de una cuenta ya que mi esposo falleció . No me da la opción de hablar con...

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Best Buy and Brandsmart Usa Products and Services

Most reviewed product and services
  • Best Buy Manager (224 reviews)
  • Best Buy Shipping Service (102 reviews)
  • Best Buy Installation (77 reviews)
  • Brandsmart Usa Manager (20 reviews)
  • Brandsmart Usa Sales Representative (6 reviews)
  • Brandsmart Usa Washing Machine Warranty (5 reviews)