PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Brandsmart Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Brandsmart Usa

Best Buy and Brandsmart Usa Overview

Total reviews
3253
212
Company responses
0
0
Issues resolved
22
0

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3253 reviews. It is 3041 reviews more than Brandsmart Usa received since Feb 19, 2008.

Best Buy and Brandsmart Usa Consumer Ratings

Rank
272 out of 2894 in Appliances and Electronics category
320 out of 2894 in Appliances and Electronics category
Customer service
249 in category
293 in category
Product or Service Quality
159 in category
252 in category
Exchange, Refund and Cancellation Policy
162 in category
170 in category

According to consumer ratings and reviews, Best Buy ranks 48 points higher in the Appliances and Electronics category than Brandsmart Usa. People gave Best Buy 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 397 points higher than the worst rated brand in this category. At the same time, Brandsmart Usa was rated 1.1 stars for Customer service criterion in this category and it is 353 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Best Buy has a higher rating than Brandsmart Usa. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Best Buy 1.5 stars and it is 75% greater than other in category. Brandsmart Usa however was rated 1.5 stars and it is 74% greater than other in category.

Best Buy and Brandsmart Usa Rating Details

Customer service
1.3 (821 reviews)
1.1 (76 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

...Takes weeks for service and month to replace. 1st washer lasted 14 mos...

Michael S
Product or Service Quality
1.8 (687 reviews)
1.4 (64 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

...I do have to say the service rep Latavia has a heart compared to the one that helped me today. lulu..

Lulu R
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
1.5 (58 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

...i want my tax refund..

Ajay

Best Buy and Brandsmart Usa Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Price
  • Good prices
  • Sales staff
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Repair service department
  • Worst customer service i have ever had
  • Non existent customer service and returns dept

Best Buy and Brandsmart Usa Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}

Best Buy and Brandsmart Usa Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

I purchased a washer from BrandSmart in 11/13. The washer stopped working on 10/11, I called the warranty number (that...

Best Buy and Brandsmart Usa Latest Reviews

Recent published reviews
1.8

Best Buy. Late delivery of purchase after assuring me my order would be delivered early!
HORRIBLE customer service. IF yo...

Read all 3253 reviews
1

on November 29th around 12:30. I bought a 65 inch Samsung TV. with some more items that I had bought so the total came...

Read all 212 reviews

Best Buy and Brandsmart Usa Products and Services

Most reviewed product and services
  • Best Buy Customer Care (292 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Brandsmart Usa Customer Care (24 reviews)
  • Brandsmart Usa Manager (21 reviews)
  • Brandsmart Usa Shipping Service (4 reviews)