PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and Brandsmart Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
Brandsmart Usa

Best Buy and Brandsmart Usa Overview

Total reviews
3274
214
Company responses
0
0
Issues resolved
22
0

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3274 reviews. It is 3060 reviews more than Brandsmart Usa received since Feb 19, 2008.

Best Buy and Brandsmart Usa Consumer Ratings

Rank
275 out of 2615 in Appliances and Electronics category
322 out of 2615 in Appliances and Electronics category
Customer service
253 in category
301 in category
Product or Service Quality
158 in category
253 in category
Exchange, Refund and Cancellation Policy
163 in category
173 in category

According to consumer ratings and reviews, Best Buy ranks 47 points higher in the Appliances and Electronics category than Brandsmart Usa. People gave Best Buy 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 398 points higher than the worst rated brand in this category. At the same time, Brandsmart Usa was rated 1.1 stars for Customer service criterion in this category and it is 350 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Best Buy has a higher rating than Brandsmart Usa. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Best Buy 1.5 stars and it is 75% greater than other in category. Brandsmart Usa however was rated 1.5 stars and it is 73% greater than other in category.

Best Buy and Brandsmart Usa Rating Details

Customer service
1.3 (837 reviews)
1.1 (76 reviews)
Reviewer's quote

...CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020..

Betty F

The salesman Daniel Gomes apparently was more concerned about selling a TV than providing good customer service. I tried calling the store and spoke to a manager by the name of Kevin and explained to him everything that happened. He said the best he could do was to sell me a cable at 50% off at the...

Daniel C
Product or Service Quality
1.8 (698 reviews)
1.4 (64 reviews)
Reviewer's quote

...Our service bays were always full. if they don,t have installers. They need to tell the purchaser before they invest on a Christmas present for there special other...

Teala

...Takes weeks for service and month to replace. 1st washer lasted 14 mos...

Michael S
Exchange, Refund and Cancellation Policy
1.5 (636 reviews)
1.5 (58 reviews)
Reviewer's quote

...I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg...

Darren G

...they was very nasty and rude I am he told me that he can not give me my money back and that the TV was damaged and that time something about a box and his policy and I read the policy and then said its up to the manager there if I they want to return the TV and he could have charged me for whatever that was missing even each part should be charged back to me but he re fuse...

April I

Best Buy and Brandsmart Usa Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Sales staff
  • Price
  • Good prices
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Repair service department
  • Worst customer service i have ever had
  • Non existent customer service and returns dept

Best Buy and Brandsmart Usa Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}

Best Buy and Brandsmart Usa Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

I purchased a washer from BrandSmart in 11/13. The washer stopped working on 10/11, I called the warranty number (that...

Best Buy and Brandsmart Usa Latest Reviews

Recent published reviews
1

The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more...

Read all 3274 reviews
1

Hello am Mr Vicent from Tanzania i had a business with Ibrahim Jaman April 2019 my business with him was Camera Nikon...

Read all 214 reviews

Best Buy and Brandsmart Usa Products and Services

Most reviewed product and services
  • Best Buy Customer Care (296 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (93 reviews)
  • Brandsmart Usa Customer Care (24 reviews)
  • Brandsmart Usa Manager (21 reviews)
  • Brandsmart Usa Shipping Service (4 reviews)