PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BerryLook and Rotita as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


BerryLook and Rotita Overview

Total reviews
Company responses
Issues resolved

BerryLook was first mentioned on PissedConsumer on Oct 13, 2018 and since then this brand received 1375 reviews. It is 850 reviews more than Rotita received since Jun 14, 2016.

BerryLook and Rotita Consumer Ratings

620 out of 2463 in Footwear and Clothing category
467 out of 2463 in Footwear and Clothing category
Customer service
433 in category
349 in category
Delivery Service
388 in category
344 in category
Exchange, Refund and Cancellation Policy
384 in category
362 in category

According to consumer ratings and reviews, Rotita ranks 153 points higher in the Footwear and Clothing category than BerryLook. People gave BerryLook 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 476 points higher than the worst rated brand in this category. At the same time, Rotita was rated 1.3 stars for Customer service criterion in this category and it is 560 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Rotita has a higher rating than BerryLook. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave BerryLook 1.1 stars and it is 58% greater than other in category. Rotita however was rated 1.2 stars and it is 60% greater than other in category.

BerryLook and Rotita Rating Details

Customer service
1.1 (422 reviews)
1.3 (159 reviews)
Reviewer's quote

...Poor customer service..


Ordered 4 shirts on nov14th they shipped one. The other 3 was said to be dec 7th which is today. Even chating with them they are ignorant to your needs a chinese company scamming AmericansFacebook should be ashamed to let them advertise

Delivery Service
1.3 (383 reviews)
1.6 (157 reviews)
Reviewer's quote

Order purchased on Oct 5 and still no Boots or response from customer service..


..., in tracking, it indicates my delivery date is 10/26/19, and 3 days after the date i need them. Not within the 3 to 5 days. errrr..

Exchange, Refund and Cancellation Policy
1.1 (371 reviews)
1.2 (145 reviews)
Reviewer's quote

Bad company and do not buy from them. This is my first-time purchase from this company. I purchased 3 pair shoes at the Berrylook website on October 7 and supposed to receive from 5 to 7 business days. I never received the item. On the 23rd I sent an email where are my items and I received an email...

Gesina C

I just want to return a top i order but the return information is not clear to me about the ticket.

Sharon B

BerryLook and Rotita Pros and Cons

  • Very unhappy and dissapointed
  • Good variety of products offered
  • Price
  • Very unsatisfactory
  • Way the clothing looked online in photos
  • Clothes look nice
  • Poor customer service
  • No customer service
  • Way you do not answer the phone there is no customer service
  • Inability to reach you to make a return
  • Sizing not true to usa size not an actual fit
  • Poor customer service and delivery

BerryLook and Rotita Most Positive Reviews

Top rated reviews

My new address is mary Turner 100B legacy Drive35674
Haven’t received my last package please send it to my new address th...


My order of 5/22/18 still has not cleared. Please try again. I want this dress for a reunion later in August. PLEASE...

BerryLook and Rotita Most Critical Reviews

Lowest rated reviews

I ordered a pair of brown boots, size 8.5. No return label came with order. I have made several attempts to find help...


I have unsubscribed 5 times and left messages to remove me from their mailing list. They say they have. Then 3 days...

BerryLook and Rotita Latest Reviews

Recent published reviews

No answer!!! I need my refund! My lawyer will be contact you regardless of what you bogus terms and conditions say! We...

Read all 1375 reviews

I ordered 2 tops, one I ordered in black. They sent me purple. Neither of the tops were appropriate. I want to return...

Read all 525 reviews

BerryLook and Rotita Products and Services

Most reviewed product and services
  • Berrylook Shipping Service (537 reviews)
  • Berrylook Customer Care (317 reviews)
  • Berrylook Website (6 reviews)
  • Rotita Customer Care (146 reviews)
  • Rotita Shipping Service (143 reviews)
  • Rotita Account (13 reviews)