PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BerryLook and Rotita as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BerryLook
Rotita

BerryLook and Rotita Overview

Total reviews
2182
650
Company responses
0
0
Issues resolved
11
0

BerryLook and Rotita Consumer Ratings

Rank
718 out of 2002 in Footwear and Clothing category
549 out of 2002 in Footwear and Clothing category
Customer service
494 in category
401 in category
Delivery Service
467 in category
399 in category
Product or Service Quality
509 in category
411 in category
Exchange, Refund and Cancellation Policy
439 in category
410 in category

BerryLook and Rotita Rating Details

Customer service
1.1 (657 reviews)
1.3 (191 reviews)
Reviewer's quote

...Very bad service and customer service would not advice anyone to purchase anything from you. PLEASE sort this issue or refund my money. not..

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...I contacted customer service and they said it would take a few more weeks because of the coronavirus. I got the package the next day. Apparently they have no way of tracking their packages..

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Delivery Service
1.3 (586 reviews)
1.5 (190 reviews)
Reviewer's quote

Terrible customer service they don answer the phone and the same thing with email..

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...The customer service chat doesn't understand English. Says same thing over and over in the chat box..

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Product or Service Quality
1.2 (568 reviews)
1.6 (167 reviews)
Reviewer's quote

...Product quality..

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...This is very frustrating! I didn't think the quality of the clothes was very good from the first order. A lot of hanging strings and very different materials. I would not order form this company again..

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Exchange, Refund and Cancellation Policy
1.1 (568 reviews)
1.2 (175 reviews)
Reviewer's quote

The clothes I received looks like someone who is just beginning to learn how to sew, awful and I'm requesting a refund, if they don't refund me I'll let my credit card company deal with them..

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...This company does not issue refunds even when you follow a very cumbersome refund policy. They don't credit your account. Customer service is the worst, as they don't speak English...

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BerryLook and Rotita Pros and Cons

Pros
  • Very unhappy and dissapointed
  • Good variety of products offered
  • Price
  • Very unsatisfactory
  • Way the clothing looked online in photos
  • Clothes look nice
Cons
  • No customer service
  • Way you do not answer the phone there is no customer service
  • There is no customer service
  • Inability to reach you
  • Sizing not true to usa size not an actual fit
  • Poor customer service and delivery

BerryLook and Rotita Most Positive Reviews

Top rated reviews
5

My new address is mary Turner 100B legacy Drive35674
Haven’t received my last package please send it to my new address th...

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5

My order of 5/22/18 still has not cleared. Please try again. I want this dress for a reunion later in August. PLEASE...

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5

Ain't nobody never answer the phone what do you mean is everything okay no nothing is okay where's my item

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5

I just received one of the five items but it was the fourth one. Where are items 1 2 3 & 5. I was so excited when i saw...

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BerryLook and Rotita Most Critical Reviews

Lowest rated reviews
1

I ordered a pair of brown boots, size 8.5. No return label came with order. I have made several attempts to find help...

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1

I have unsubscribed 5 times and left messages to remove me from their mailing list. They say they have. Then 3 days...

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1

I haven't purchased off this site per say, however I ordered from "Berrylook'' $130 worth of boots, sweaters on...

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1

I bought 3 bathing suits in all different sizes and none of them fit. I have been trying for 4 days now to get someone...

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BerryLook and Rotita Latest Reviews

Recent published reviews
1

Waiting over 2months for my order keep getting the same message over and over now you Say i have recieved my order...

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No votes
1

I have been in contact with service at least 5 or more times trying to get this resolved

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No votes

BerryLook and Rotita Products and Services

Most reviewed product and services
  • Berrylook Shipping Service (782 reviews)
  • Berrylook Customer Care (419 reviews)
  • Berrylook Website (29 reviews)
  • Rotita Shipping Service (160 reviews)
  • Rotita Customer Care (151 reviews)
  • Rotita Account (15 reviews)