PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Bernie And Phyls Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Bernie And Phyls Furniture

Bobs Discount Furniture and Bernie And Phyls Furniture Overview

Total reviews
1894
34
Company responses
0
0
Issues resolved
9
1

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1894 reviews. It is 1860 reviews more than Bernie And Phyls Furniture received since May 18, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bernie And Phyls Furniture customer support team than with Bobs Discount Furniture customer service.

Bobs Discount Furniture and Bernie And Phyls Furniture Consumer Ratings

Rank
266 out of 1895 in Furniture and Decor category
300 out of 1895 in Furniture and Decor category
Customer service
210 in category
234 in category
Staff
160 in category
321 in category
Product or Service Quality
224 in category
238 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 34 points higher in the Furniture and Decor category than Bernie And Phyls Furniture. People gave Bobs Discount Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 397 points higher than the worst rated brand in this category. At the same time, Bernie And Phyls Furniture was rated 1.4 stars for Customer service criterion in this category and it is 373 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bobs Discount Furniture has a higher rating than Bernie And Phyls Furniture. Regarding Product or Service Quality criterion, consumers gave Bobs Discount Furniture 1.6 stars and it is 63% greater than other in category. Bernie And Phyls Furniture however was rated 1.6 stars and it is 61% greater than other in category.

Bobs Discount Furniture and Bernie And Phyls Furniture Rating Details

Customer service
1.5 (438 reviews)
1.4 (18 reviews)
Reviewer's quote

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P

...they only come on Thursdays between 10am and 1pm? Do I just only have people over during that window and have a technician standing by? On top of this, the customer service representative was rude. Instead of trying to be understanding, she blamed me for "neglect". We are not neglectful and this is not a dirty...

Adam C
Staff
2 (384 reviews)
1.3 (18 reviews)
Reviewer's quote

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T

Me and my old lady went to B&P in Newington, NH, and were greeted by overly zealous sales persons, reminescent of a car dealer. We wanted a double-bed sized mattress, that's all. The lady said we absolutely must buy additional accessories- no choice- "Must buy". She said that our total would be...

PissedConsumer1530046
Product or Service Quality
1.6 (383 reviews)
1.6 (20 reviews)
Reviewer's quote

Customer service will not help you . Managers will just keep apologizing but will not solve any issues..

PissedConsumer1737760

I don’t recommend anybody to buy any piece of furniture in this place the furniture is terrible and I even after purchasing insurance they’re not willing to replace the poor quality furniture don’t waste your money..

Leslie T

Bobs Discount Furniture and Bernie And Phyls Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Price until i realized the low quality of their furniture
  • Their help
  • Responsiveness
Cons
  • Customer service
  • Delivery service
  • Service
  • Lack of ethics
  • Poor customer service
  • Quality of custom work

Bobs Discount Furniture and Bernie And Phyls Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

5

TERRIBLE MATTRESSES! WE BOUGHT A $2,400 MATTRESS AND IT WAS RETURNED BECAUSE IT SAGGED SO BAD AFTER ONLY 10...

Bobs Discount Furniture and Bernie And Phyls Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

1

I ordered a couch on May 9, 2015
Have to wait till at least August 20, 2015 just in hope for a delivery date they have...

Bobs Discount Furniture and Bernie And Phyls Furniture Latest Reviews

Recent published reviews
1

Rented a truck and drove to the warehouse in Taftville, CT and picked up my own furniture (sectional sofa and two accent...

Read all 1894 reviews

I want online telephone number online order when I want to talk to somebody.

Read all 34 reviews

Bobs Discount Furniture and Bernie And Phyls Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Bernie And Phyls Furniture Protection Plan (5 reviews)
  • Bernie And Phyls Furniture Customer Care (3 reviews)
  • Bernie And Phyls Furniture Shipping Service (2 reviews)