PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Bernie And Phyls Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Bernie And Phyls Furniture

Bobs Discount Furniture and Bernie And Phyls Furniture Overview

Total reviews
1936
35
Company responses
0
0
Issues resolved
9
1

Bobs Discount Furniture and Bernie And Phyls Furniture Consumer Ratings

Rank
290 out of 1500 in Furniture and Decor category
320 out of 1500 in Furniture and Decor category
Customer service
218 in category
243 in category
Product or Service Quality
241 in category
254 in category
Reliability
202 in category
191 in category
Exchange, Refund and Cancellation Policy
211 in category
207 in category

Bobs Discount Furniture and Bernie And Phyls Furniture Rating Details

Customer service
1.5 (457 reviews)
1.4 (18 reviews)
Reviewer's quote

...Customer service is a absolute joke. If you call you will wait an hour to talk to someone. They are so used to dealing with unsatisfied customers they will just hang up on you..

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...they only come on Thursdays between 10am and 1pm? Do I just only have people over during that window and have a technician standing by? On top of this, the customer service representative was rude. Instead of trying to be understanding, she blamed me for "neglect". We are not neglectful and this is not a dirty...

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Product or Service Quality
1.6 (401 reviews)
1.6 (20 reviews)
Reviewer's quote

When the representative began filing your service request, she read a disclaimer that stated she would be asking you for specific information regarding the damages you were reporting, the information you provided her would determine the eligibility and once the information had been processed, it...

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I don’t recommend anybody to buy any piece of furniture in this place the furniture is terrible and I even after purchasing insurance they’re not willing to replace the poor quality furniture don’t waste your money..

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Reliability
1.4 (380 reviews)
1.5 (14 reviews)
Reviewer's quote

In January 2020, we bought a black leather L shaped sectional from bobs after much research on size, material, durability, etc. Went to the Madison WI store and purchased the sectional, was talked into their "Goof Proof" insurance because this was the last available piece in this style so would...

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i had a recliner deliveredand paid money to take my oldone away the delivery men left the old one on the sidewalk and didnot inform me they did not cometomydoorto tell me nor did the store make any attempt to call i had to call and inform them that it cost me $40 more to remove all i got was...

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Exchange, Refund and Cancellation Policy
1.4 (376 reviews)
1.4 (14 reviews)
Reviewer's quote

My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters just to get them to activate the refund and now I have to wait another three to five business days this is unacceptable y'all can come get the bed and give me all of my money back...

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...I want a refund but that will never happen. I'm going to try and start a class action lawsuit for all of us that have been taken for a ride by this horrible company..

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Bobs Discount Furniture and Bernie And Phyls Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Price until i realized the low quality of their furniture
  • Their help
  • Responsiveness
Cons
  • Customer service
  • Delivery service
  • Service
  • Lack of ethics
  • Poor customer service
  • Quality of custom work

Bobs Discount Furniture and Bernie And Phyls Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

TERRIBLE MATTRESSES! WE BOUGHT A $2,400 MATTRESS AND IT WAS RETURNED BECAUSE IT SAGGED SO BAD AFTER ONLY 10...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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3.7

Bought a 3 piece sectional, the love seat appeared to have been used or maybe returned due to felt pads already being...

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Bobs Discount Furniture and Bernie And Phyls Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I ordered a couch on May 9, 2015
Have to wait till at least August 20, 2015 just in hope for a delivery date they have...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

We bought $6000 worth of furniture on May 9th, they said it would be delivered 3-4 weeks. We are now going on the week...

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Bobs Discount Furniture and Bernie And Phyls Furniture Latest Reviews

Recent published reviews
No votes

We only received part of our order missing couch waiting online to speck to a representative

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No votes

I bought a sectional sofa 16 yrs ago sectional name Malibu made by England the best strong bone furniture it was $1,000...

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1

My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters...

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No votes

I want online telephone number online order when I want to talk to somebody.

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Bobs Discount Furniture and Bernie And Phyls Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (232 reviews)
  • Bobs Discount Furniture Delivery Service (182 reviews)
  • Bernie And Phyls Furniture Protection Plan (5 reviews)
  • Bernie And Phyls Furniture Customer Care (3 reviews)
  • Bernie And Phyls Furniture Shipping Service (2 reviews)