PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Bernie And Phyls Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Bernie And Phyls Furniture

Bobs Discount Furniture and Bernie And Phyls Furniture Overview

Total reviews 1953 37
Company responses 0 0
Issues resolved 9 1

Bobs Discount Furniture and Bernie And Phyls Furniture Consumer Ratings

Rank
300 out of 1544 in Furniture and Decor category
291 out of 1544 in Furniture and Decor category
Customer service
206 in category
222 in category
Product or Service Quality
236 in category
232 in category
Reliability
195 in category
185 in category
Exchange, Refund and Cancellation Policy
201 in category
167 in category

Bobs Discount Furniture and Bernie And Phyls Furniture Rating Details

Customer service
1.5 (472 reviews)
1.4 (19 reviews)
Reviewer's quote

... November 15 if I wanted to upgrade to a better mattress I would have to take additional $200 ridiculous they should pay for the mess up not me very very poor customer service Ive been on the phone since 10:30 AM is not 4:42 PM and I have gotten nowhere . Left all the pieces laying everywhere in her room I put it in a pile....

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...they only come on Thursdays between 10am and 1pm? Do I just only have people over during that window and have a technician standing by? On top of this, the customer service representative was rude. Instead of trying to be understanding, she blamed me for "neglect". We are not neglectful and this is not a dirty...

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Product or Service Quality
1.6 (417 reviews)
1.6 (22 reviews)
Reviewer's quote

...Do not buy anything from them there furniture is not good quality and their service is worse..

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...Quality issues which is a shame since I really like the couch. At least they are taking it back for a full refund but they should have never delivered it i this condition after a 5 week wait!!..

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Reliability
1.4 (393 reviews)
1.5 (14 reviews)
Reviewer's quote

10/5/2020 I purchas$3200ed mattress that cost me beyond what I planned to buy and my mistake is that I was swayed and sales talked by this sales associate in College Point store. When I wanted to make changes i had to go through red tapes and many hours on hold you name it I made calls to all the...

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I don’t recommend anybody to buy any piece of furniture in this place the furniture is terrible and I even after purchasing insurance they’re not willing to replace the poor quality furniture don’t waste your money

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Exchange, Refund and Cancellation Policy
1.4 (390 reviews)
1.5 (15 reviews)
Reviewer's quote

...After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable. But, on the day of exchange, they gave me a 3 hour window in which they would show up...

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...I want a refund but that will never happen. I'm going to try and start a class action lawsuit for all of us that have been taken for a ride by this horrible company..

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Bobs Discount Furniture and Bernie And Phyls Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Price until i realized the low quality of their furniture
  • Their help
  • Responsiveness
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Lack of ethics
  • Poor customer service
  • Quality of custom work

Bobs Discount Furniture and Bernie And Phyls Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

TERRIBLE MATTRESSES! WE BOUGHT A $2,400 MATTRESS AND IT WAS RETURNED BECAUSE IT SAGGED SO BAD AFTER ONLY 10...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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3.7

Bought a 3 piece sectional, the love seat appeared to have been used or maybe returned due to felt pads already being...

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Bobs Discount Furniture and Bernie And Phyls Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I ordered a couch on May 9, 2015
Have to wait till at least August 20, 2015 just in hope for a delivery date they have...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

We bought $6000 worth of furniture on May 9th, they said it would be delivered 3-4 weeks. We are now going on the week...

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Bobs Discount Furniture and Bernie And Phyls Furniture Latest Reviews

Recent published reviews
1.2

10/5/2020 I purchas$3200ed mattress that cost me beyond what I planned to buy and my mistake is that I was swayed and sa...

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3.4

I bought and paid for furniture there at the Nashua New Hampshire store 3 months ago and they told me it would take a...

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2.4

I ordered my furniture in July 2020 and before we left the store the salesperson was harassing me to leave a Google...

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1.2

Bought a couch at Bernie and Phyls for 1500. It arrived after 5 weeks smelling like sour milk and vomit. Called CS and...

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Bobs Discount Furniture and Bernie And Phyls Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (235 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • Bernie And Phyls Furniture Protection Plan (5 reviews)
  • Bernie And Phyls Furniture Shipping Service (2 reviews)
  • Bernie And Phyls Furniture Furniture Set (2 reviews)