PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bernie And Phyls Furniture and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bernie And Phyls Furniture
Bobs Discount Furniture

Bernie And Phyls Furniture and Bobs Discount Furniture Overview

Total reviews
34
1918
Company responses
0
0
Issues resolved
1
9

Bernie And Phyls Furniture and Bobs Discount Furniture Consumer Ratings

Rank
317 out of 1486 in Furniture and Decor category
285 out of 1486 in Furniture and Decor category
Product or Service Quality
247 in category
235 in category
Customer service
239 in category
214 in category
Delivery Service
247 in category
254 in category
Style and Design
298 in category
277 in category

Bernie And Phyls Furniture and Bobs Discount Furniture Rating Details

Product or Service Quality
1.6 (20 reviews)
1.6 (395 reviews)
Reviewer's quote

Because of this quality issue, we have had to make multiple calls on the spill/stain warranty we bought. The first time we made a call, they sent us new cushion covers. At that time I requested that we use this as an opportunity to trade the couch in for a darker color, which was our original plan...

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...bed was not in stock so now my kids have no bed because I threw out the one they had expecting my delivery of my new furniture then he call and say oh the product is not available at the moment they sent me loaner bed rail and say to just use the mattress I was going to use for their beds till today they say they were...

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Customer service
1.4 (18 reviews)
1.5 (450 reviews)
Reviewer's quote

I called customer service but was told we were a couple of weeks out of warranty. I asked to speak to a supervisor to see if they would help us out considering we have a house full of their furniture and have spent a good portion of money there. The customer service rep Taylor told me she was it,...

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Not only was I told the 10-year warranty was now void, which I think is illegal, but when I moved this week and somehow lost the remote customer service were not able to sell me a replacement remote because I'm not the original customer! Oh, and they also couldn't send the instructions so that I...

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Delivery Service
2 (17 reviews)
2 (365 reviews)
Reviewer's quote

i had a recliner deliveredand paid money to take my oldone away the delivery men left the old one on the sidewalk and didnot inform me they did not cometomydoorto tell me nor did the store make any attempt to call i had to call and inform them that it cost me $40 more to remove all i got was...

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1) Delivery Service was built on lie after lie starting with the driver that came to my house. 2) They trashed my house, damaging the ceiling and the molding 3) Mis-installed my daughters bed 4) Damaged the dresser and foot board, found out later the chest of drawers drawer was busted. 5) Sent out...

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Style and Design
2.3 (15 reviews)
2.4 (332 reviews)
Reviewer's quote

I don’t recommend anybody to buy any piece of furniture in this place the furniture is terrible and I even after purchasing insurance they’re not willing to replace the poor quality furniture don’t waste your money

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I purchased a new style bedroom set and within months the drawers kept locking on me After several service techs I asked to exchange them due to faulty locking system Bobs told me they would only return one piece of the set- when three pieces have this locking system And why would I want a...

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Bernie And Phyls Furniture and Bobs Discount Furniture Pros and Cons

Pros
  • Price until i realized the low quality of their furniture
  • Their help
  • Responsiveness
  • Great sales team
  • Movers
  • Furniture
Cons
  • Lack of ethics
  • Poor customer service
  • Quality of custom work
  • Customer service
  • Delivery service
  • Service

Bernie And Phyls Furniture and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

TERRIBLE MATTRESSES! WE BOUGHT A $2,400 MATTRESS AND IT WAS RETURNED BECAUSE IT SAGGED SO BAD AFTER ONLY 10...

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5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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3.7

Bought a 3 piece sectional, the love seat appeared to have been used or maybe returned due to felt pads already being...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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Bernie And Phyls Furniture and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

I ordered a couch on May 9, 2015
Have to wait till at least August 20, 2015 just in hope for a delivery date they have...

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1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

We bought $6000 worth of furniture on May 9th, they said it would be delivered 3-4 weeks. We are now going on the week...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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Bernie And Phyls Furniture and Bobs Discount Furniture Latest Reviews

Recent published reviews
No votes

I want online telephone number online order when I want to talk to somebody.

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2.2

I brought a bob optic 2 years ago my side I got the hard foam wife medium told them my side was sinking they sent a guy...

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2.3

Short Version - Stay away from Bernie & Phyl's. 1) Salesmen will misrepresent the items to make a sale, 2) spill/stain w...

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3

I needed to talk to someone about my delivery address! Its wrong!!!

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Bernie And Phyls Furniture and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Bernie And Phyls Furniture Protection Plan (5 reviews)
  • Bernie And Phyls Furniture Customer Care (3 reviews)
  • Bernie And Phyls Furniture Shipping Service (2 reviews)
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (232 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)