PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Benjamin Franklin Plumbing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Benjamin Franklin Plumbing

Roto Rooter and Benjamin Franklin Plumbing Overview

Total reviews
627
404
Company responses
0
0
Issues resolved
3
3

Roto Rooter and Benjamin Franklin Plumbing Consumer Ratings

Rank
26 out of 291 in Plumbing category
22 out of 291 in Plumbing category
Customer service
19 in category
17 in category
Price Affordability
21 in category
20 in category
Reliability
19 in category
14 in category
Product or Service Quality
13 in category
15 in category

Roto Rooter and Benjamin Franklin Plumbing Rating Details

Customer service
1.5 (153 reviews)
1.8 (99 reviews)
Reviewer's quote

...Sooo The moral of this story is There is no customer service. There is a saying if a company loses one customer because of bad service Ten more people will decide not to use that company. This is just one avenue I plan to at least double that number..

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I called BF and spoke with a customer service agent letting know that I had the problem again, but much severe with water damages to some items in my home. He said that someone would come this afternoon. He also stated if the issue related to their work it wont cost me, but the Tech that came on...

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Price Affordability
1.3 (133 reviews)
1.4 (92 reviews)
Reviewer's quote

...He then said he had a coupon and almost matched the price but not quite. Still had to pay $180 for a 2 minute job. Wow! Im in the wrong line of work...

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...Those companies did not charge exorbitant prices like this! Today, we had a broken pipe on an outside faucet. The plumber needed to remove 2 bricks in order to access the pipe to fix it. All of the work was expected..

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Reliability
1.5 (124 reviews)
1.7 (71 reviews)
Reviewer's quote

If you don't want to read a long review about how awful this company is, please take away this key point: DO NOT USE THIS COMPANY. Period. My fiancé's and my basement had some kind of water leak late one night which resulted in puddles of water that eventually seeped under parts the laminate...

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was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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Product or Service Quality
1.6 (116 reviews)
1.6 (74 reviews)
Reviewer's quote

...Thankfully I called arco rooter in Danbury I could not have been happier with the service..

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...00 on much higher quality materials from Home depot. They wanted to charge us $1,000 to install a toilet. They should be out of business..

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Roto Rooter and Benjamin Franklin Plumbing Pros and Cons

Pros
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
  • Technician worked hard
  • Technician service
  • Work guarantee
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Huge price
  • High pricing
  • Customer service

Roto Rooter and Benjamin Franklin Plumbing Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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5

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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5

have had repeat services from having new ater lines put in yard to having lines unclogged. getting ready to call again...

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Roto Rooter and Benjamin Franklin Plumbing Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitch...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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1

I had a plumber out to my house to fix the "smelly water" coming from my hot water. They changed the anode rod (to an...

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Roto Rooter and Benjamin Franklin Plumbing Latest Reviews

Recent published reviews
No votes

Called to have trap in sewer pipe unclogged caused by tenants. Charged $450.00 to just do that. I should have my head...

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1.8

I call for a estimate to replace my Kitchen faucet. The Tech arrived on time and was polite and knowageable . The...

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No votes

No quote up front on call they told me that they would evaluate the problem then give price. Worker walked with 414.00...

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5

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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Roto Rooter and Benjamin Franklin Plumbing Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (197 reviews)
  • Roto Rooter Repair (49 reviews)
  • Roto Rooter Customer Care (25 reviews)
  • Benjamin Franklin Plumbing Plumbing Service (241 reviews)
  • Benjamin Franklin Plumbing Replacement (13 reviews)
  • Benjamin Franklin Plumbing Installation (10 reviews)