PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Benjamin Franklin Plumbing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Benjamin Franklin Plumbing

Roto Rooter and Benjamin Franklin Plumbing Overview

Total reviews 634 404
Company responses 0 0
Issues resolved 3 3

Roto Rooter and Benjamin Franklin Plumbing Consumer Ratings

Rank
31 out of 296 in Plumbing category
23 out of 296 in Plumbing category
Customer service
20 in category
18 in category
Price Affordability
23 in category
22 in category
Reliability
19 in category
14 in category
Product or Service Quality
16 in category
15 in category

Roto Rooter and Benjamin Franklin Plumbing Rating Details

Customer service
1.5 (157 reviews)
1.8 (99 reviews)
Reviewer's quote

...After calling customer service 3 times, the call kept getting dropped on their end, they said they were backed up and wanted to reschedule to another day. They are not dependable!..

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I called BF and spoke with a customer service agent letting know that I had the problem again, but much severe with water damages to some items in my home. He said that someone would come this afternoon. He also stated if the issue related to their work it wont cost me, but the Tech that came on...

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Price Affordability
1.3 (137 reviews)
1.4 (92 reviews)
Reviewer's quote

The manager told me the technician working for me was Eric and not Joe, citing this as well as the different service as cause for the 3x price difference. Upon asking what service my neighbor got versus what I got, I was told I received the Hyrdo-Jet service, while my neighbors only received the...

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...Those companies did not charge exorbitant prices like this! Today, we had a broken pipe on an outside faucet. The plumber needed to remove 2 bricks in order to access the pipe to fix it. All of the work was expected..

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Reliability
1.5 (128 reviews)
1.7 (71 reviews)
Reviewer's quote

I scheduled an appointment to have a plumber repair/replace the tank flush valve, fill valve and replace the tank handle/lever with a sturdy one. When the plumber arrived and I showed him the toilet, I didn't get a good feeling that he was in the mood to perform the work. He kept playing with the...

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was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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Product or Service Quality
1.6 (120 reviews)
1.6 (74 reviews)
Reviewer's quote

...The contractor site told me that I was given a choice of a $500 service and a $1500 service for the same work, and I chose the $1500 serve. I don't understand why do they lie like this. They denied that when I order the service that I have asked for the same serve that my neighbors had received...

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...00 on much higher quality materials from Home depot. They wanted to charge us $1,000 to install a toilet. They should be out of business..

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Roto Rooter and Benjamin Franklin Plumbing Pros and Cons

Pros
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
  • Technician worked hard
  • Technician service
  • Work guarantee
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Huge price
  • High pricing
  • Customer service

Roto Rooter and Benjamin Franklin Plumbing Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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5

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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5

have had repeat services from having new ater lines put in yard to having lines unclogged. getting ready to call again...

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Roto Rooter and Benjamin Franklin Plumbing Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitch...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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1

I had a plumber out to my house to fix the "smelly water" coming from my hot water. They changed the anode rod (to an...

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Roto Rooter and Benjamin Franklin Plumbing Latest Reviews

Recent published reviews
1

I have contacted the headquarter of ROTO Rooter, they told me this site in Livonia Michigan is not them, it is a...

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1.8

I call for a estimate to replace my Kitchen faucet. The Tech arrived on time and was polite and knowageable . The...

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1

I scheduled an online appointment, which they confirmed in writing and confirming call. The plumber never showed. After...

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5

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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Roto Rooter and Benjamin Franklin Plumbing Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (199 reviews)
  • Roto Rooter Repair (49 reviews)
  • Roto Rooter Customer Care (25 reviews)
  • Benjamin Franklin Plumbing Plumbing Service (241 reviews)
  • Benjamin Franklin Plumbing Replacement (13 reviews)
  • Benjamin Franklin Plumbing Installation (10 reviews)