PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Benjamin Franklin Plumbing and Roto Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Benjamin Franklin Plumbing
Roto Rooter

Benjamin Franklin Plumbing and Roto Rooter Overview

Total reviews
404
631
Company responses
0
0
Issues resolved
3
3

Benjamin Franklin Plumbing and Roto Rooter Consumer Ratings

Rank
23 out of 294 in Plumbing category
26 out of 294 in Plumbing category
Customer service
18 in category
20 in category
Price Affordability
21 in category
22 in category
Product or Service Quality
16 in category
15 in category
Reliability
14 in category
19 in category

Benjamin Franklin Plumbing and Roto Rooter Rating Details

Customer service
1.8 (99 reviews)
1.5 (154 reviews)
Reviewer's quote

I called BF and spoke with a customer service agent letting know that I had the problem again, but much severe with water damages to some items in my home. He said that someone would come this afternoon. He also stated if the issue related to their work it wont cost me, but the Tech that came on...

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...Sooo The moral of this story is There is no customer service. There is a saying if a company loses one customer because of bad service Ten more people will decide not to use that company. This is just one avenue I plan to at least double that number..

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Price Affordability
1.4 (92 reviews)
1.3 (135 reviews)
Reviewer's quote

...Those companies did not charge exorbitant prices like this! Today, we had a broken pipe on an outside faucet. The plumber needed to remove 2 bricks in order to access the pipe to fix it. All of the work was expected..

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I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet,...

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Product or Service Quality
1.6 (74 reviews)
1.6 (117 reviews)
Reviewer's quote

...00 on much higher quality materials from Home depot. They wanted to charge us $1,000 to install a toilet. They should be out of business..

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...Thankfully I called arco rooter in Danbury I could not have been happier with the service..

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Reliability
1.7 (71 reviews)
1.5 (126 reviews)
Reviewer's quote

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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I scheduled an appointment to have a plumber repair/replace the tank flush valve, fill valve and replace the tank handle/lever with a sturdy one. When the plumber arrived and I showed him the toilet, I didn't get a good feeling that he was in the mood to perform the work. He kept playing with the...

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Benjamin Franklin Plumbing and Roto Rooter Pros and Cons

Pros
  • Technician worked hard
  • Technician service
  • Work guarantee
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
Cons
  • Huge price
  • High pricing
  • Customer service
  • Poor customer service
  • Overpriced
  • Being massively overcharged

Benjamin Franklin Plumbing and Roto Rooter Most Positive Reviews

Top rated reviews
5

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is...

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5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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5

have had repeat services from having new ater lines put in yard to having lines unclogged. getting ready to call again...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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Benjamin Franklin Plumbing and Roto Rooter Most Critical Reviews

Lowest rated reviews
1

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitch...

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1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

I had a plumber out to my house to fix the "smelly water" coming from my hot water. They changed the anode rod (to an...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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Benjamin Franklin Plumbing and Roto Rooter Latest Reviews

Recent published reviews
1.8

I call for a estimate to replace my Kitchen faucet. The Tech arrived on time and was polite and knowageable . The...

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1.3

I scheduled an appointment to have a plumber repair/replace the tank flush valve, fill valve and replace the tank...

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5

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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1.2

On 7/4/2020 Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitab...

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Benjamin Franklin Plumbing and Roto Rooter Products and Services

Most reviewed product and services
  • Benjamin Franklin Plumbing Plumbing Service (241 reviews)
  • Benjamin Franklin Plumbing Replacement (13 reviews)
  • Benjamin Franklin Plumbing Installation (10 reviews)
  • Roto Rooter Plumbing Service (197 reviews)
  • Roto Rooter Repair (49 reviews)
  • Roto Rooter Customer Care (25 reviews)