PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Rooter and Benjamin Franklin Plumbing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Rooter
Benjamin Franklin Plumbing

Mr Rooter and Benjamin Franklin Plumbing Overview

Total reviews
71
402
Company responses
1
0
Issues resolved
1
3

Benjamin Franklin Plumbing was first mentioned on PissedConsumer on Jun 6, 2008 and since then this brand received 402 reviews. It is 331 reviews more than Mr Rooter received since Jun 5, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Mr Rooter customer support team and Benjamin Franklin Plumbing customer service.

Mr Rooter and Benjamin Franklin Plumbing Consumer Ratings

Rank
121 out of 1502 in Household Services category
21 out of 358 in Plumbing category
Price Affordability
181 in category
20 in category
Staff
102 in category
22 in category
Customer service
72 in category
16 in category

Mr Rooter and Benjamin Franklin Plumbing Rating Details

Price Affordability
1 (10 reviews)
1.4 (90 reviews)
Reviewer's quote

I told her we did sneak and its not working I need price for someone with camera to see whats going on,she said np we will send a technician for free estimate. next day technician showup and keep telling me he wants to do sneak to see whats going on and I told him its not going to work we need...

omid

...Those companies did not charge exorbitant prices like this! Today, we had a broken pipe on an outside faucet. The plumber needed to remove 2 bricks in order to access the pipe to fix it. All of the work was expected..

Tammy C
Staff
1.7 (9 reviews)
1.9 (81 reviews)
Reviewer's quote

We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements and charged...

Nancy C

They rush their jobs and make mistakes. After their last visits, they left my furnace running 24/7. We found out several weeks later after we came back from a vacation. We tried to contact them but they would not even return our calls. They are very expensive and unreliable.

Greg
Customer service
1.7 (9 reviews)
1.8 (99 reviews)
Reviewer's quote

2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed...

Denise W

I called BF and spoke with a customer service agent letting know that I had the problem again, but much severe with water damages to some items in my home. He said that someone would come this afternoon. He also stated if the issue related to their work it wont cost me, but the Tech that came on...

Kerron

Mr Rooter and Benjamin Franklin Plumbing Pros and Cons

Pros
  • Customer service reps pleasant
  • Response time
  • Quality of work
  • Technician worked hard
  • Technician service
  • Work guarantee
Cons
  • Quality of work
  • Terrible customer service
  • Being charged for nothing
  • Huge price
  • High pricing
  • Customer service

Mr Rooter and Benjamin Franklin Plumbing Most Positive Reviews

Top rated reviews
4

I needed a pressure regulator replaced. Called them, asked how much it would cost and was told they needed to to send...

5

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is...

Mr Rooter and Benjamin Franklin Plumbing Most Critical Reviews

Lowest rated reviews
1

I called on Monday 9/22 to schedule an appointment for a non - emergency service for my first home. I was impressed...

1

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitch...

Mr Rooter and Benjamin Franklin Plumbing Latest Reviews

Recent published reviews
1.1

they don't even deserve one star
most ridiculous and rip off company I ever deal with ,I called in and asked
for someone w...

Read all 71 reviews
1.6

They rush their jobs and make mistakes. After their last visits, they left my furnace running 24/7. We found out...

Read all 402 reviews

Mr Rooter and Benjamin Franklin Plumbing Products and Services

Most reviewed product and services
  • Mr Rooter Repair (9 reviews)
  • Mr Rooter Plumbing Service (2 reviews)
  • Mr Rooter Water Heater Repair (2 reviews)
  • Benjamin Franklin Plumbing Plumbing Service (239 reviews)
  • Benjamin Franklin Plumbing Replacement (13 reviews)
  • Benjamin Franklin Plumbing Installation (10 reviews)