PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bonfe and Benjamin Franklin Plumbing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bonfe
Benjamin Franklin Plumbing

Bonfe and Benjamin Franklin Plumbing Overview

Total reviews
19
402
Company responses
0
0
Issues resolved
0
3

Benjamin Franklin Plumbing was first mentioned on PissedConsumer on Jun 6, 2008 and since then this brand received 402 reviews. It is 383 reviews more than Bonfe received since Dec 7, 2015.

Bonfe and Benjamin Franklin Plumbing Consumer Ratings

Rank
36 out of 428 in Plumbing category
21 out of 428 in Plumbing category
Value for money
54 in category
13 in category
Reliability
18 in category
16 in category
Product or Service Quality
63 in category
15 in category

According to consumer ratings and reviews, Benjamin Franklin Plumbing ranks 15 points higher in the Plumbing category than Bonfe. People gave Bonfe 1 stars for Value for money criterion in Plumbing category and it is 3 points higher than the worst rated brand in this category. At the same time, Benjamin Franklin Plumbing was rated 1.3 stars for Value for money criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Benjamin Franklin Plumbing has a higher rating than Bonfe. Regarding Product or Service Quality criterion, consumers gave Bonfe 1 stars and it is 109% worse than other in category. Benjamin Franklin Plumbing however was rated 1.6 stars and it is 74% greater than other in category.

Bonfe and Benjamin Franklin Plumbing Rating Details

Value for money
1 (7 reviews)
1.3 (51 reviews)
Reviewer's quote

Dec 14, 2017 I was replacing my kitchen sink's faucet. I had the water shut off. Water lines disconnected. Discovered I needed a special tool to reach the final nut under the sink holding the faucet in place. Emailed Bonfe's they sent a guy out on Dec 15 at 8:00AM. The service call was $89 flat. If...

Thomas S

I was sleeping in my bed, my husband was dealing with the Ben Franklin repairman. I saw this person peeping through a crack in my bedroom door. As I watched him, scared to death, he suddenly pushed the door open. I just knew I had to fight for my life. He was supposed to fixing my bathroom, but he...

Retha C
Reliability
1.5 (6 reviews)
1.6 (70 reviews)
Reviewer's quote

Follow up on maintenance service- 0Appt. delayedRecommended work that wasn’t necessary.Pricing was extremely high.Broke damper for whole house humidifier.Even absurdly expensive to cancel annual service.Never again.

Ed F

They rush their jobs and make mistakes. After their last visits, they left my furnace running 24/7. We found out several weeks later after we came back from a vacation. We tried to contact them but they would not even return our calls. They are very expensive and unreliable.

Greg
Product or Service Quality
1 (6 reviews)
1.6 (74 reviews)
Reviewer's quote

...95 No customer service whatsoever!!! Obviously they are big enough to *** enough customers away!!! Good for you guys..

Michael G

...00 on much higher quality materials from Home depot. They wanted to charge us $1,000 to install a toilet. They should be out of business..

PissedConsumer1705900

Bonfe and Benjamin Franklin Plumbing Pros and Cons

Pros
  • Xxx
  • Prompt
  • Fast response
  • Technician worked hard
  • Technician service
  • Work guarantee
Cons
  • Pricing and sales pressure
  • Price
  • No one showing up
  • Huge price
  • High pricing
  • Customer service

Bonfe and Benjamin Franklin Plumbing Most Positive Reviews

Top rated reviews
No votes
5

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is...

Bonfe and Benjamin Franklin Plumbing Most Critical Reviews

Lowest rated reviews
1

It pays to do some research and get other estimates. Bonfe is an all in one shop with an outstanding warranty but...

1

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitch...

Bonfe and Benjamin Franklin Plumbing Latest Reviews

Recent published reviews
1.3

Follow up on maintenance service- 0
Appt. delayed
Recommended work that wasn’t necessary.
Pricing was extremely high.
Broke...

Read all 19 reviews
1.6

They rush their jobs and make mistakes. After their last visits, they left my furnace running 24/7. We found out...

Read all 402 reviews

Bonfe and Benjamin Franklin Plumbing Products and Services

Most reviewed product and services
  • Bonfe Plumbing Service (6 reviews)
  • Bonfe Repair (2 reviews)
  • Bonfe Customer Care (2 reviews)
  • Benjamin Franklin Plumbing Plumbing Service (239 reviews)
  • Benjamin Franklin Plumbing Replacement (13 reviews)
  • Benjamin Franklin Plumbing Installation (10 reviews)