-
Home
-
Benihana vs The Cheesecake Factory
Benihana vs The Cheesecake Factory
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Benihana and The Cheesecake Factory as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Benihana and The Cheesecake Factory Overview
Total reviews |
517
|
813
|
Company responses |
0 |
0 |
Issues resolved |
4 |
11 |
Benihana and The Cheesecake Factory Consumer Ratings
Rank
238
out of 2515 in Cafes, Restaurants and Bars category
272
out of 2515 in Cafes, Restaurants and Bars category
Customer service
236
in category
251
in category
Product or Service Quality
225
in category
258
in category
Quality of Food
133
in category
226
in category
Price Affordability
260
in category
262
in category
Benihana and The Cheesecake Factory Rating Details
Reviewer's quote
Never spoke to anyone either you get transfer hung up on or phone call never returned Ive been a customer for years the customer service has gone down tremendously..
Read full review
The waitress was horrible she needs a course in Customer service and the lack of attention she paid us. I just can't believe she even has a job. She brought me 1 glass of iced tea and never asked me if I would like a refill...
Read full review
Product or Service Quality
Reviewer's quote
...Considering these circumstances, I strongly caution potential diners to think twice before choosing Benihana until they address these serious service and security issues..
Read full review
...Employees were ordering drinks for themselves and eating while we were waiting on service. I will never come back to this location. We have been dining at these spots since 2000 and never has it been like this, it has declined in many areas..
Read full review
Reviewer's quote
Couldn't observe food being cooked. Had to look at cook Butt! And calling with a Reservation @ 8:15pm checking n 7:15pm and sitting there until 9:15pm not being seated Until then with myself/husband/daughter and granddaughter then being told the restaurant had ran out of rice which I requested to...
Read full review
Horrible experience for dinning in Pleasanton California location Delayed service, awful quality of food, rude and disrespectful server Horrible experience in top of absolute over priced food..
Read full review
Reviewer's quote
Terrible service and food! Unbelievable that the price doesn't match the service. I would never come back! Worse experience ever. Waitress was no good the chef was terrible! The food was bland and disappointing...
Read full review
...NOTHING it paints the picture as if my fiance and I received the same quality of service that the next guest which is simple not the case! We paid full price for everything and no one even apologized! That spoke volumes! Totally dissatisfied with the manager and the quality of food! Dr....
Read full review
Benihana and The Cheesecake Factory Pros and Cons
Pros
- Good food
- Great food
- Food and service
- Good food
- Food
- Variety of entrees
Cons
- Customer service
- Terible service with an attitude i find intorrerante
- Manager attitude
- Terrible customer service
- Poorly managed
- Poor management
Benihana and The Cheesecake Factory Most Positive Reviews
Top rated reviews
Young women I spoke with said shell send it over . May take 24 hours Ive been a member over 20 years. Eat at Beniahana s...
Read full review
Interview from Susie at the new Restaurant in Clearwater FL..Susie guides me to the table and She introduces her self...
Read full review
Can i use my birth day certificate with my order but delivery
Read full review
Very disappointing service Sunday Feb.8 2020 poor service rude management my husband and I are 70 years old respect I...
Read full review
Benihana and The Cheesecake Factory Most Critical Reviews
Lowest rated reviews
*BIRTHDAY COUPON IS DECEIVING* Buyer beware when signing up for Birthday Reward coupon for $30. If you try to use, it...
Read full review
Our food and drink was bad and manager was called over and couldn't even bother to say I'm sorry. You lost 3 customers...
Read full review
Had dinner there tonite and the whole meal was ruined by a drunken screaming group that they kept serving alcohol to....
Read full review
The absolute worst food and service in the loudest atmosphere not to mention a complete ripoff. Stay away from Pembroke...
Read full review
Benihana and The Cheesecake Factory Latest Reviews
Recent published reviews
Not very professional at all had a bad experience working here and they all need too be looked into and not allowed to...
Read full review
No votes
Hello,My customer gave me a gift card that came with a bonus card for Christmas,I am a EXCELLENT mail carrier and I get...
Read full review
My recent visit to Benihana was far from satisfactory. The power went out, and instead of addressing the issue promptly,...
Read full review
No votes
I tried to call Customer Service , but there is no one to assist the call. I need to report an issue about the in store...
Read full review
How would you compare Benihana vs The Cheesecake Factory?
I'll never go to behinana again they care nothing about their customers
Product or Service Quality
Terrible
I have something else to compare
Cheesecake got them beat
They both suck