PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Benihana and The Cheesecake Factory as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Benihana
The Cheesecake Factory

Benihana and The Cheesecake Factory Overview

Total reviews 517 813
Company responses 0 0
Issues resolved 4 11

Benihana and The Cheesecake Factory Consumer Ratings

Rank
238 out of 2515 in Cafes, Restaurants and Bars category
272 out of 2515 in Cafes, Restaurants and Bars category
Customer service
236 in category
251 in category
Product or Service Quality
225 in category
258 in category
Quality of Food
133 in category
226 in category
Price Affordability
260 in category
262 in category

Benihana and The Cheesecake Factory Rating Details

Customer service
1.7
(222 reviews)
1.6
(360 reviews)
Reviewer's quote

Never spoke to anyone either you get transfer hung up on or phone call never returned Ive been a customer for years the customer service has gone down tremendously..

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The waitress was horrible she needs a course in Customer service and the lack of attention she paid us. I just can't believe she even has a job. She brought me 1 glass of iced tea and never asked me if I would like a refill...

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Product or Service Quality
1.8
(189 reviews)
1.7
(297 reviews)
Reviewer's quote

...Considering these circumstances, I strongly caution potential diners to think twice before choosing Benihana until they address these serious service and security issues..

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...Employees were ordering drinks for themselves and eating while we were waiting on service. I will never come back to this location. We have been dining at these spots since 2000 and never has it been like this, it has declined in many areas..

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Quality of Food
2.6
(181 reviews)
2.2
(303 reviews)
Reviewer's quote

Couldn't observe food being cooked. Had to look at cook Butt! And calling with a Reservation @ 8:15pm checking n 7:15pm and sitting there until 9:15pm not being seated Until then with myself/husband/daughter and granddaughter then being told the restaurant had ran out of rice which I requested to...

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Horrible experience for dinning in Pleasanton California location Delayed service, awful quality of food, rude and disrespectful server Horrible experience in top of absolute over priced food..

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Price Affordability
2.4
(178 reviews)
2.4
(292 reviews)
Reviewer's quote

Terrible service and food! Unbelievable that the price doesn't match the service. I would never come back! Worse experience ever. Waitress was no good the chef was terrible! The food was bland and disappointing...

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...NOTHING it paints the picture as if my fiance and I received the same quality of service that the next guest which is simple not the case! We paid full price for everything and no one even apologized! That spoke volumes! Totally dissatisfied with the manager and the quality of food! Dr....

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Benihana and The Cheesecake Factory Pros and Cons

Pros
  • Good food
  • Great food
  • Food and service
  • Good food
  • Food
  • Variety of entrees
Cons
  • Customer service
  • Terible service with an attitude i find intorrerante
  • Manager attitude
  • Terrible customer service
  • Poorly managed
  • Poor management

Benihana and The Cheesecake Factory Most Positive Reviews

Top rated reviews
5

Young women I spoke with said shell send it over . May take 24 hours Ive been a member over 20 years. Eat at Beniahana s...

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5

Interview from Susie at the new Restaurant in Clearwater FL..Susie guides me to the table and She introduces her self...

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5

Can i use my birth day certificate with my order but delivery

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5

Very disappointing service Sunday Feb.8 2020 poor service rude management my husband and I are 70 years old respect I...

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Benihana and The Cheesecake Factory Most Critical Reviews

Lowest rated reviews
1

*BIRTHDAY COUPON IS DECEIVING* Buyer beware when signing up for Birthday Reward coupon for $30. If you try to use, it...

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1

Our food and drink was bad and manager was called over and couldn't even bother to say I'm sorry. You lost 3 customers...

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1

Had dinner there tonite and the whole meal was ruined by a drunken screaming group that they kept serving alcohol to....

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1

The absolute worst food and service in the loudest atmosphere not to mention a complete ripoff. Stay away from Pembroke...

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Benihana and The Cheesecake Factory Latest Reviews

Recent published reviews
1.7

Not very professional at all had a bad experience working here and they all need too be looked into and not allowed to...

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No votes

Hello,My customer gave me a gift card that came with a bonus card for Christmas,I am a EXCELLENT mail carrier and I get...

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1

My recent visit to Benihana was far from satisfactory. The power went out, and instead of addressing the issue promptly,...

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No votes

I tried to call Customer Service , but there is no one to assist the call. I need to report an issue about the in store...

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