PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has Verified Representatives
1.9
BenefitWallet
Wells Fargo

BenefitWallet and Wells Fargo Overview

Total reviews
204
1615
Company responses
117
0
Issues resolved
1
1

BenefitWallet and Wells Fargo Consumer Ratings

Rank
199 out of 1858 in Financial Services category
88 out of 725 in Banks category
Customer service
284 in category
96 in category
Product or Service Quality
282 in category
66 in category
Website
295 in category
74 in category
Reliability
232 in category
83 in category

BenefitWallet and Wells Fargo Rating Details

Customer service
1.1 (118 reviews)
1.3 (386 reviews)
Reviewer's quote

They don't have any customer service training that is on par with the industry including the lack of knowing how to handle escalated situations. Their call script for their agents is not all-inclusive enough to guide them because they never know what to say, do or even know where/when to ask for...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.1 (98 reviews)
1.4 (336 reviews)
Reviewer's quote

...Customer service claimed they would help to get the refunds and close the account. Well they did nothing. I am on my third try to get the remaining funds back...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
1.4 (98 reviews)
1.9 (324 reviews)
Reviewer's quote

...On top of all of this she gave us 5 addresses to send the information to, none of which are the same addresses listed on their website. Everything about this experience has us completely dumbfounded and furious..

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
1.1 (98 reviews)
1.3 (295 reviews)
Reviewer's quote

The call was never answered and dropped

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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BenefitWallet and Wells Fargo Pros and Cons

Pros
  • Zero customer service
  • Updated website
  • Should be shut down go out of business
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
  • Customer service
  • Incompetant
  • Rude representatives

BenefitWallet and Wells Fargo Most Positive Reviews

Top rated reviews
4.3

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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3.3

It seems the goal of whoever designed the website security is not to prevent unauthorized access but to achieve maximum...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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BenefitWallet and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Incompetent. I paid a doctor bill with the card but the doctor was not due the money. When the doctor's office rebill...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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BenefitWallet and Wells Fargo Latest Reviews

Recent published reviews
1

Reported fraud on my account 1 year ago. They told me their fraud claim process was 60 days. Kept calling for informatio...

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1.8

I applied for credit from Wells Fargo in 2015 when I bought my House and got a $10,000 credit limited that's how I...

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1

My sister and I phoned in today because my sister is now POA for our 88-year-old father. My sister had tried sending in...

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1

My account through Wells Fargo was closed because I had not used it in 18 months. Because of COVID - 19 I was not able...

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BenefitWallet and Wells Fargo Products and Services

Most reviewed product and services
  • Benefitwallet Account (46 reviews)
  • Benefitwallet Health Savings Account (39 reviews)
  • Benefitwallet Customer Care (33 reviews)
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)