PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has Verified Representatives
1.9
BenefitWallet
Wells Fargo

BenefitWallet and Wells Fargo Overview

Total reviews 206 1636
Company responses 116 0
Issues resolved 1 1

BenefitWallet and Wells Fargo Consumer Ratings

Rank
210 out of 1898 in Financial Services category
101 out of 744 in Banks category
Customer service
262 in category
85 in category
Reliability
210 in category
74 in category
Product or Service Quality
255 in category
59 in category
Website
287 in category
71 in category

BenefitWallet and Wells Fargo Rating Details

Customer service
1.1 (119 reviews)
1.3 (392 reviews)
Reviewer's quote

They don't have any customer service training that is on par with the industry including the lack of knowing how to handle escalated situations. Their call script for their agents is not all-inclusive enough to guide them because they never know what to say, do or even know where/when to ask for...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Reliability
1.1 (99 reviews)
1.3 (301 reviews)
Reviewer's quote

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds became unavailable in my account and I still do not have the money transferred to my bank account over a week later.

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Product or Service Quality
1.1 (99 reviews)
1.4 (342 reviews)
Reviewer's quote

...Customer service claimed they would help to get the refunds and close the account. Well they did nothing. I am on my third try to get the remaining funds back...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
1.4 (98 reviews)
1.9 (328 reviews)
Reviewer's quote

...On top of all of this she gave us 5 addresses to send the information to, none of which are the same addresses listed on their website. Everything about this experience has us completely dumbfounded and furious..

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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BenefitWallet and Wells Fargo Pros and Cons

Pros
  • Should be shut down go out of business
  • Zero customer service
  • Updated website
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
  • Customer service
  • Incompetant
  • Rude representatives

BenefitWallet and Wells Fargo Most Positive Reviews

Top rated reviews
4.3

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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4

I have a recurring problem with setting up auto debit. Their system kicks it out and you can not get anyone on the...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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BenefitWallet and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Incompetent. I paid a doctor bill with the card but the doctor was not due the money. When the doctor's office rebill...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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BenefitWallet and Wells Fargo Latest Reviews

Recent published reviews
1

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds...

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1

I had a FHA loan with them and was paying Mortgage Insurance Premium for years. I finally reached the criteria to have i...

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No votes

I have had 3 debit cards sent to me and have not been able to activate them on the service without spending time with cu...

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1.3

This is the second time I have had issues and Try to file a claim and I have been missed told information on top of...

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BenefitWallet and Wells Fargo Products and Services

Most reviewed product and services
  • Benefitwallet Health Savings Account (39 reviews)
  • Benefitwallet Flexible Spending Account (16 reviews)
  • Benefitwallet Savings Account (6 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)