PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and PayFlex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has Verified Representatives
1.9
PayFlex

PayFlex

1.0
BenefitWallet
PayFlex

BenefitWallet and PayFlex Overview

Total reviews 206 1
Company responses 116 0
Issues resolved 1 0

BenefitWallet and PayFlex Consumer Ratings

Rank
208 out of 1895 in Financial Services category
644 out of 1895 in Financial Services category
Customer service
253 in category
561 in category
Reliability
200 in category
465 in category
Product or Service Quality
246 in category
495 in category
Website
276 in category
563 in category

BenefitWallet and PayFlex Rating Details

Customer service
1.1 (119 reviews)
1 (1 review)
Reviewer's quote

They don't have any customer service training that is on par with the industry including the lack of knowing how to handle escalated situations. Their call script for their agents is not all-inclusive enough to guide them because they never know what to say, do or even know where/when to ask for...

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This company is listed in NE. I had an issue with a claim I could not find information on their site, which they always make you go to first. Heaven forbid you have to speak to someone. They have always been frustrating to work with, I usually have to send all of my claim information several times...

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Reliability
1.1 (99 reviews)
1 (1 review)
Reviewer's quote

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds became unavailable in my account and I still do not have the money transferred to my bank account over a week later.

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No items

Product or Service Quality
1.1 (99 reviews)
1 (1 review)
Reviewer's quote

...Customer service claimed they would help to get the refunds and close the account. Well they did nothing. I am on my third try to get the remaining funds back...

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No items

Website
1.4 (98 reviews)
1 (1 review)
Reviewer's quote

...On top of all of this she gave us 5 addresses to send the information to, none of which are the same addresses listed on their website. Everything about this experience has us completely dumbfounded and furious..

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No items

BenefitWallet and PayFlex Pros and Cons

Pros
  • Should be shut down go out of business
  • Zero customer service
  • Updated website
No votes
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
  • I felt degraded

BenefitWallet and PayFlex Most Positive Reviews

Top rated reviews
4.3

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

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No votes
4

I have a recurring problem with setting up auto debit. Their system kicks it out and you can not get anyone on the...

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No votes

BenefitWallet and PayFlex Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

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1

This company is listed in NE. I had an issue with a claim I could not find information on their site, which they always...

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1

Incompetent. I paid a doctor bill with the card but the doctor was not due the money. When the doctor's office rebill...

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No votes

BenefitWallet and PayFlex Latest Reviews

Recent published reviews
1

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds...

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No votes
No votes

I have had 3 debit cards sent to me and have not been able to activate them on the service without spending time with cu...

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No votes

BenefitWallet and PayFlex Products and Services

Most reviewed product and services
  • Benefitwallet Health Savings Account (39 reviews)
  • Benefitwallet Flexible Spending Account (16 reviews)
  • Benefitwallet Savings Account (6 reviews)