PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and PayFlex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has verified representatives
1.9
PayFlex

PayFlex

1.0
BenefitWallet
PayFlex

BenefitWallet and PayFlex Overview

Total reviews
189
1
Company responses
102
0
Issues resolved
1
0

BenefitWallet was first mentioned on PissedConsumer on Jan 27, 2015 and since then this brand received 189 reviews. It is 188 reviews more than PayFlex received since Jan 29, 2019.

BenefitWallet and PayFlex Consumer Ratings

Rank
177 out of 2597 in Financial Services category
594 out of 2597 in Financial Services category
Customer service
262 in category
518 in category
Website
272 in category
523 in category
Staff
248 in category
484 in category

According to consumer ratings and reviews, BenefitWallet ranks 417 points higher in the Financial Services category than PayFlex. People gave BenefitWallet 1.1 stars for Customer service criterion in Financial Services category and it is 390 points higher than the worst rated brand in this category. At the same time, PayFlex was rated 1 stars for Customer service criterion in this category and it is 134 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that BenefitWallet has a higher rating than PayFlex. Regarding Staff criterion, consumers gave BenefitWallet 1.2 stars and it is 62% greater than other in category. PayFlex however was rated 1 stars and it is 74% worse than other in category.

BenefitWallet and PayFlex Rating Details

Customer service
1.1 (107 reviews)
1 (1 review)
Reviewer's quote

...If you call customer service you’ll get someone with a thick accent you can’t understand. They turned off our card because a receipt we sent from the doctors office wasn’t itemized. So we had to use our money out of pocket for the next doctors visit...

Travis H

This company is listed in NE. I had an issue with a claim I could not find information on their site, which they always make you go to first. Heaven forbid you have to speak to someone. They have always been frustrating to work with, I usually have to send all of my claim information several times...

Aleea
Website
1.4 (92 reviews)
1 (1 review)
Reviewer's quote

...The website said 5-7 days for the transaction to go thru. I waited and waited. It is now the 25th and i still have not received my payment...

Angela V

No items

Staff
1.2 (90 reviews)
1 (1 review)
Reviewer's quote

...Your company can't even provide staff who can find info and if they do find something they don't realize that I am ACTING as my sister . that ANYTHING she could do on this account I can do and I am demanding the immediate release of these funds to go into her Estate account with our local bank...

Sherry R

No items

BenefitWallet and PayFlex Pros and Cons

Pros
  • Should be shut down go out of business
  • Zero customer service
  • Updated website
No votes
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
  • I felt degraded

BenefitWallet and PayFlex Most Positive Reviews

Top rated reviews
4.4

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

No votes

BenefitWallet and PayFlex Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

1

This company is listed in NE. I had an issue with a claim I could not find information on their site, which they always...

BenefitWallet and PayFlex Latest Reviews

Recent published reviews
1

Made a request for HSA withdrawal online on Nov. 6th, screen said my submission was successful. Saw it was on hold for...

Read all 189 reviews
No votes

BenefitWallet and PayFlex Products and Services

Most reviewed product and services
  • Benefitwallet Account (45 reviews)
  • Benefitwallet Health Savings Account (36 reviews)
  • Benefitwallet Customer Care (31 reviews)
  • Payflex Customer Care (1 review)