PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optum Bank and BenefitWallet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optum Bank

Optum Bank

Not enough votes
BenefitWallet

BenefitWallet

Has Verified Representatives
1.9
Optum Bank
BenefitWallet

Optum Bank and BenefitWallet Overview

Total reviews 2 207
Company responses 0 117
Issues resolved 0 1

Optum Bank and BenefitWallet Consumer Ratings

Rank
414 out of 740 in Banks category
205 out of 1883 in Financial Services category
Customer service
No votes
290 in category
Product or Service Quality
No votes
288 in category
Reliability
No votes
238 in category
Website
No votes
307 in category

Optum Bank and BenefitWallet Rating Details

Customer service
No votes
1.1 (119 reviews)
Reviewer's quote

No items

They don't have any customer service training that is on par with the industry including the lack of knowing how to handle escalated situations. Their call script for their agents is not all-inclusive enough to guide them because they never know what to say, do or even know where/when to ask for...

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Product or Service Quality
No votes
1.1 (99 reviews)
Reviewer's quote

No items

...Customer service claimed they would help to get the refunds and close the account. Well they did nothing. I am on my third try to get the remaining funds back...

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Reliability
No votes
1.1 (99 reviews)
Reviewer's quote

No items

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds became unavailable in my account and I still do not have the money transferred to my bank account over a week later.

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Website
No votes
1.4 (98 reviews)
Reviewer's quote

No items

...On top of all of this she gave us 5 addresses to send the information to, none of which are the same addresses listed on their website. Everything about this experience has us completely dumbfounded and furious..

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Optum Bank and BenefitWallet Pros and Cons

Pros
No votes
  • Should be shut down go out of business
  • Zero customer service
  • Updated website
Cons
No votes
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service

Optum Bank and BenefitWallet Most Positive Reviews

Top rated reviews
No votes
4.3

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

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No votes
4

I have a recurring problem with setting up auto debit. Their system kicks it out and you can not get anyone on the...

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Optum Bank and BenefitWallet Most Critical Reviews

Lowest rated reviews
No votes
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

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No votes
1

Incompetent. I paid a doctor bill with the card but the doctor was not due the money. When the doctor's office rebill...

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Optum Bank and BenefitWallet Latest Reviews

Recent published reviews
No votes
1

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds...

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No votes
No votes

I have had 3 debit cards sent to me and have not been able to activate them on the service without spending time with cu...

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Optum Bank and BenefitWallet Products and Services

Most reviewed product and services
No votes
  • Benefitwallet Account (46 reviews)
  • Benefitwallet Health Savings Account (39 reviews)
  • Benefitwallet Customer Care (33 reviews)