PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and Optum Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has verified representatives
1.9
Optum Bank

Optum Bank

Not enough votes
BenefitWallet
Optum Bank

BenefitWallet and Optum Bank Overview

Total reviews
189
2
Company responses
102
0
Issues resolved
1
0

BenefitWallet was first mentioned on PissedConsumer on Jan 27, 2015 and since then this brand received 189 reviews. It is 187 reviews more than Optum Bank received since Feb 19, 2018.

BenefitWallet and Optum Bank Consumer Ratings

Rank
177 out of 2597 in Financial Services category
525 out of 1025 in Banks category
Customer service
262 in category
No votes
Website
272 in category
No votes
Staff
248 in category
No votes

BenefitWallet and Optum Bank Rating Details

Customer service
1.1 (107 reviews)
No votes
Reviewer's quote

...If you call customer service you’ll get someone with a thick accent you can’t understand. They turned off our card because a receipt we sent from the doctors office wasn’t itemized. So we had to use our money out of pocket for the next doctors visit...

Travis H

No items

Website
1.4 (92 reviews)
No votes
Reviewer's quote

...The website said 5-7 days for the transaction to go thru. I waited and waited. It is now the 25th and i still have not received my payment...

Angela V

No items

Staff
1.2 (90 reviews)
No votes
Reviewer's quote

...Your company can't even provide staff who can find info and if they do find something they don't realize that I am ACTING as my sister . that ANYTHING she could do on this account I can do and I am demanding the immediate release of these funds to go into her Estate account with our local bank...

Sherry R

No items

BenefitWallet and Optum Bank Pros and Cons

Pros
  • Should be shut down go out of business
  • Zero customer service
  • Updated website
No votes
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
No votes

BenefitWallet and Optum Bank Most Positive Reviews

Top rated reviews
4.4

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

No votes

BenefitWallet and Optum Bank Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

No votes

BenefitWallet and Optum Bank Latest Reviews

Recent published reviews
1

Made a request for HSA withdrawal online on Nov. 6th, screen said my submission was successful. Saw it was on hold for...

Read all 189 reviews

You Have the worst Service I have ever experience!

Read all 2 reviews

BenefitWallet and Optum Bank Products and Services

Most reviewed product and services
  • Benefitwallet Account (45 reviews)
  • Benefitwallet Health Savings Account (36 reviews)
  • Benefitwallet Customer Care (31 reviews)