PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and Optum Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has Verified Representatives
1.9
Optum Bank

Optum Bank

Not enough votes
BenefitWallet
Optum Bank

BenefitWallet and Optum Bank Overview

Total reviews 206 2
Company responses 116 0
Issues resolved 1 0

BenefitWallet and Optum Bank Consumer Ratings

Rank
208 out of 1895 in Financial Services category
415 out of 742 in Banks category
Customer service
253 in category
No votes
Reliability
200 in category
No votes
Product or Service Quality
246 in category
No votes
Website
276 in category
No votes

BenefitWallet and Optum Bank Rating Details

Customer service
1.1 (119 reviews)
No votes
Reviewer's quote

They don't have any customer service training that is on par with the industry including the lack of knowing how to handle escalated situations. Their call script for their agents is not all-inclusive enough to guide them because they never know what to say, do or even know where/when to ask for...

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No items

Reliability
1.1 (99 reviews)
No votes
Reviewer's quote

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds became unavailable in my account and I still do not have the money transferred to my bank account over a week later.

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No items

Product or Service Quality
1.1 (99 reviews)
No votes
Reviewer's quote

...Customer service claimed they would help to get the refunds and close the account. Well they did nothing. I am on my third try to get the remaining funds back...

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No items

Website
1.4 (98 reviews)
No votes
Reviewer's quote

...On top of all of this she gave us 5 addresses to send the information to, none of which are the same addresses listed on their website. Everything about this experience has us completely dumbfounded and furious..

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No items

BenefitWallet and Optum Bank Pros and Cons

Pros
  • Should be shut down go out of business
  • Zero customer service
  • Updated website
No votes
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
No votes

BenefitWallet and Optum Bank Most Positive Reviews

Top rated reviews
4.3

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

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No votes
4

I have a recurring problem with setting up auto debit. Their system kicks it out and you can not get anyone on the...

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No votes

BenefitWallet and Optum Bank Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

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No votes
1

Incompetent. I paid a doctor bill with the card but the doctor was not due the money. When the doctor's office rebill...

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No votes

BenefitWallet and Optum Bank Latest Reviews

Recent published reviews
1

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds...

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No votes
No votes

I have had 3 debit cards sent to me and have not been able to activate them on the service without spending time with cu...

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No votes

BenefitWallet and Optum Bank Products and Services

Most reviewed product and services
  • Benefitwallet Health Savings Account (39 reviews)
  • Benefitwallet Flexible Spending Account (16 reviews)
  • Benefitwallet Savings Account (6 reviews)