PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and Optum Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has Verified Representatives
1.9
Optum Bank

Optum Bank

Not enough votes
BenefitWallet
Optum Bank

BenefitWallet and Optum Bank Overview

Total reviews
204
2
Company responses
117
0
Issues resolved
1
0

BenefitWallet and Optum Bank Consumer Ratings

Rank
199 out of 1858 in Financial Services category
412 out of 725 in Banks category
Customer service
289 in category
No votes
Website
301 in category
No votes
Reliability
238 in category
No votes
Product or Service Quality
289 in category
No votes

BenefitWallet and Optum Bank Rating Details

Customer service
1.1 (118 reviews)
No votes
Reviewer's quote

They don't have any customer service training that is on par with the industry including the lack of knowing how to handle escalated situations. Their call script for their agents is not all-inclusive enough to guide them because they never know what to say, do or even know where/when to ask for...

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No items

Website
1.4 (98 reviews)
No votes
Reviewer's quote

...On top of all of this she gave us 5 addresses to send the information to, none of which are the same addresses listed on their website. Everything about this experience has us completely dumbfounded and furious..

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No items

Reliability
1.1 (98 reviews)
No votes
Reviewer's quote

Changed companies about 8 months ago and have a new HSA account. Twice I tried to get reimbursed for remaining amount of funds to pay a doctor bill. Both times the check was delivered to me, but when the bank tried to cash it BenefitWallet put a Non-sufficient funds on the check. They somehow...

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No items

Product or Service Quality
1.1 (98 reviews)
No votes
Reviewer's quote

The customer service telephone number is a waste of time, nobody answers. I have an old HSA Im trying to cancel with no success. Slot of good companies out there, this isnt one of them...

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No items

BenefitWallet and Optum Bank Pros and Cons

Pros
  • Zero customer service
  • Updated website
  • Should be shut down go out of business
No votes
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
No votes

BenefitWallet and Optum Bank Most Positive Reviews

Top rated reviews
4.3

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

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No votes
3.3

It seems the goal of whoever designed the website security is not to prevent unauthorized access but to achieve maximum...

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No votes

BenefitWallet and Optum Bank Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

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No votes
1

Incompetent. I paid a doctor bill with the card but the doctor was not due the money. When the doctor's office rebill...

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No votes

BenefitWallet and Optum Bank Latest Reviews

Recent published reviews
1

Reported fraud on my account 1 year ago. They told me their fraud claim process was 60 days. Kept calling for informatio...

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No votes
1

My sister and I phoned in today because my sister is now POA for our 88-year-old father. My sister had tried sending in...

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No votes

BenefitWallet and Optum Bank Products and Services

Most reviewed product and services
  • Benefitwallet Account (46 reviews)
  • Benefitwallet Health Savings Account (39 reviews)
  • Benefitwallet Customer Care (33 reviews)