PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Benchmark Surveys and SurveyMonkey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Benchmark Surveys
SurveyMonkey

Benchmark Surveys and SurveyMonkey Overview

Total reviews
1
55
Company responses
0
0
Issues resolved
0
1

Benchmark Surveys and SurveyMonkey Consumer Ratings

Rank
1348 out of 1637 in Real Estate category
47 out of 280 in PR and Marketing category
Customer service
No votes
44 in category
Exchange, Refund and Cancellation Policy
No votes
32 in category
Website
No votes
46 in category
Price Affordability
No votes
33 in category

Benchmark Surveys and SurveyMonkey Rating Details

Customer service
No votes
1.1 (31 reviews)
Reviewer's quote

No items

I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have received any response on my refund or cancellation of the account..

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Exchange, Refund and Cancellation Policy
No votes
1.2 (26 reviews)
Reviewer's quote

No items

...Call 781-568-9075 about cancellation..

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Website
No votes
1.7 (25 reviews)
Reviewer's quote

No items

...Their website is nearly impossible to navigate to a place to report issues, and they are incredibly slow to respond. They show more similarity to a scam website than a legitimate business. They certainly give the impression that milking the consumer is a large part of their business model..

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Price Affordability
No votes
1.5 (25 reviews)
Reviewer's quote

No items

...The price was $37 per month. There were no astericks or disclaimers in the pricing section of the plan description. We didn't notice a tiny asterick under the "1000 responses per month" portion of the plan description as we had no intention on needing any more than 1000 responses...

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Benchmark Surveys and SurveyMonkey Pros and Cons

Pros
  • It was initially good
  • Survey design interface
  • Lousy customer services and crooked billing practices
  • Strength of toolset
Cons
  • Follow up services were appalling
  • Customer service
  • Subscription plans
  • Procedure

Benchmark Surveys and SurveyMonkey Most Positive Reviews

Top rated reviews
No votes
4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

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No votes
3.5

Dear Sir,
I have purchased your survey in late August 2017 and found out that it doesn't work for me. Hence I may click o...

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Benchmark Surveys and SurveyMonkey Most Critical Reviews

Lowest rated reviews
No votes
1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

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No votes
1

I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting...

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Benchmark Surveys and SurveyMonkey Latest Reviews

Recent published reviews
No votes
2

I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have...

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No votes
1

They will automatically put your account on auto renewal without informing you and keep deducting the money even...

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Benchmark Surveys and SurveyMonkey Products and Services

Most reviewed product and services
No votes
  • Surveymonkey Survey Service (19 reviews)
  • Surveymonkey Customer Care (5 reviews)
  • Surveymonkey Subscription (3 reviews)