PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bella Serata and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
Wen
2.2
Bella Serata
Wen

Bella Serata and Wen Overview

Total reviews 126 1798
Company responses 0 0
Issues resolved 1 3

Bella Serata and Wen Consumer Ratings

Rank
638 out of 1748 in Cosmetics and Personal Care category
281 out of 1748 in Cosmetics and Personal Care category
Customer service
431 in category
192 in category
Exchange, Refund and Cancellation Policy
704 in category
194 in category
Product or Service Quality
521 in category
282 in category
Price Affordability
572 in category
362 in category

Bella Serata and Wen Rating Details

Customer service
1.2
(47 reviews)
2
(248 reviews)
Reviewer's quote

I made sure to call customer service to ENSURE that I was not going to be charged some recurring fee or signing up for a subscription that I didn't want. The phone agent just kept dodging the question and going on and on about how good the product was and that I wouldn't regret it. Stupidly, I...

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the...

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Exchange, Refund and Cancellation Policy
1
(46 reviews)
2
(92 reviews)
Reviewer's quote

...I returned product that was sent out to me and they still not refund my money. When I called in to check on it first they told me I had to have a tracking number for my return because they wouldn't know if it received it. Five minutes later they could see the date I made the return...

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called ...

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Product or Service Quality
1.2
(46 reviews)
2.1
(229 reviews)
Reviewer's quote

For Bella product I only received once. And told nothing they could do about since it was passed history..

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used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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Price Affordability
1.1
(45 reviews)
2
(218 reviews)
Reviewer's quote

...This company, plus the other names they go under, need to be stopped and the principal , Courtney Price JAILED. Phone calls to STOP the monthly withdrawals from my Debit card have not worked..

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Bella Serata and Wen Pros and Cons

Pros
  • Trial size came quickly no credible contact info
  • Take your
  • Product
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Scam - free trial just a way to get your card for future charges
  • Scam to get your credit card
  • I feel like i have been scammed
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Bella Serata and Wen Most Positive Reviews

Top rated reviews
4.9

I am thrilled with the products. My face feels like a baby's and is glowing.

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5

I use shampoos with no paraphines or sulfates and Wen has been the best product for my hair.I have used it for three...

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No votes
5

I have no problem with this product. My hair is great an I love it. The only problem I have is paying $38.00 a bottle....

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Bella Serata and Wen Most Critical Reviews

Lowest rated reviews
1

I saw an add for this facial serum and was only supposed to be charged the shipping fee of $4.93. I entered my...

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1

I ordered Wen and also the FREE vitamins that they offered as FREE trial. Well, it was never free. First of all, WEN...

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1

It was supposed to be a Trial.

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1

I have called a total of 5 times and they do not cancelled the subscription! The first time I called to cancel they...

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Bella Serata and Wen Latest Reviews

Recent published reviews
No votes

Please cancel order 109**** which is Eye Rejuvenation Serum. Thank you Christie Kendrick

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4.4

I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I...

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No votes

called my bank, after investigating they watched my account and i kept calling fla # of bella. told them my bank was...

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2

This small quiet generator is advertised to deliver 1000 Watts power and 1250 watts peak surge power but does not even...

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