PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bella Serata and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bella Serata
Wen

Bella Serata and Wen Overview

Total reviews 126 1786
Company responses 0 0
Issues resolved 1 2

Bella Serata and Wen Consumer Ratings

Rank
326 out of 920 in Cosmetics and Personal Care category
130 out of 920 in Cosmetics and Personal Care category
Customer service
186 in category
70 in category
Product or Service Quality
237 in category
116 in category
Exchange, Refund and Cancellation Policy
348 in category
66 in category
Price Affordability
264 in category
181 in category

Bella Serata and Wen Rating Details

Customer service
1.2 (47 reviews)
2 (244 reviews)
Reviewer's quote

I made sure to call customer service to ENSURE that I was not going to be charged some recurring fee or signing up for a subscription that I didn't want. The phone agent just kept dodging the question and going on and on about how good the product was and that I wouldn't regret it. Stupidly, I...

Read full review

...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

Read full review
Product or Service Quality
1.2 (46 reviews)
2 (225 reviews)
Reviewer's quote

For Bella product I only received once. And told nothing they could do about since it was passed history..

Read full review

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

Read full review
Exchange, Refund and Cancellation Policy
1 (46 reviews)
2 (90 reviews)
Reviewer's quote

...I returned product that was sent out to me and they still not refund my money. When I called in to check on it first they told me I had to have a tracking number for my return because they wouldn't know if it received it. Five minutes later they could see the date I made the return...

Read full review

... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...

Read full review
Price Affordability
1.1 (45 reviews)
2 (214 reviews)
Reviewer's quote

...This company, plus the other names they go under, need to be stopped and the principal , Courtney Price JAILED. Phone calls to STOP the monthly withdrawals from my Debit card have not worked..

Read full review

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

Read full review

Bella Serata and Wen Pros and Cons

Pros
  • Trial size came quickly no credible contact info
  • Take your
  • Product
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Scam - free trial just a way to get your card for future charges
  • Scam to get your credit card
  • I feel like i have been scammed
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Bella Serata and Wen Most Positive Reviews

Top rated reviews
4.9

I am thrilled with the products. My face feels like a baby's and is glowing.

Read full review
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

Read full review
No votes
5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

Read full review

Bella Serata and Wen Most Critical Reviews

Lowest rated reviews
1

This was supposed to be a Free Trial jar with cost of shipping. This was no free jar, I am being charged for this cream...

Read full review
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

Read full review
1

Initially, I cancelled my ordered but the persistent salesperson on the other end tried to tell me it was too late to...

Read full review
1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

Read full review

Bella Serata and Wen Latest Reviews

Recent published reviews
No votes

Please cancel order 1096957 which is Eye Rejuvenation Serum. Thank you Christie Kendrick

Read full review
5

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...

Read full review
No votes

called my bank, after investigating they watched my account and i kept calling fla # of bella. told them my bank was...

Read full review
2.5

First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be...

Read full review

Bella Serata and Wen Products and Services

Most reviewed product and services
  • Bella Serata Cream Free Trial (40 reviews)
  • Bella Serata Free Trial (25 reviews)
  • Bella Serata Serum Free Trial (20 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)