PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bella Serata and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bella Serata
Wen

Bella Serata and Wen Overview

Total reviews
126
1782
Company responses
0
0
Issues resolved
1
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1656 reviews more than Bella Serata received since Jan 17, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bella Serata customer support team than with Wen customer service.

Bella Serata and Wen Consumer Ratings

Rank
282 out of 1215 in Cosmetics and Personal Care category
109 out of 1215 in Cosmetics and Personal Care category
Customer service
169 in category
64 in category
Product or Service Quality
216 in category
104 in category
Price Affordability
229 in category
155 in category

According to consumer ratings and reviews, Wen ranks 173 points higher in the Cosmetics and Personal Care category than Bella Serata. People gave Bella Serata 1.2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 254 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Customer service criterion in this category and it is 359 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Wen has a higher rating than Bella Serata. Regarding Price Affordability criterion, consumers gave Bella Serata 1.1 stars and it is 54% worse than other in category. Wen however was rated 2 stars and it is 63% greater than other in category.

Bella Serata and Wen Rating Details

Customer service
1.2 (47 reviews)
2 (242 reviews)
Reviewer's quote

I made sure to call customer service to ENSURE that I was not going to be charged some recurring fee or signing up for a subscription that I didn't want. The phone agent just kept dodging the question and going on and on about how good the product was and that I wouldn't regret it. Stupidly, I...

PissedConsumer1151939

...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...

Eldean
Product or Service Quality
1.2 (46 reviews)
2 (223 reviews)
Reviewer's quote

For Bella product I only received once. And told nothing they could do about since it was passed history..

PissedConsumer1203242

I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the...

Devorah
Price Affordability
1.1 (45 reviews)
2 (212 reviews)
Reviewer's quote

...This company, plus the other names they go under, need to be stopped and the principal , Courtney Price JAILED. Phone calls to STOP the monthly withdrawals from my Debit card have not worked..

PissedConsumer1116198

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

PissedConsumer708704

Bella Serata and Wen Pros and Cons

Pros
  • Trial size came quickly no credible contact info
  • Take your
  • Product
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Scam - free trial just a way to get your card for future charges
  • Scam to get your credit card
  • I feel like i have been scammed
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Bella Serata and Wen Most Positive Reviews

Top rated reviews
4.9

I am thrilled with the products. My face feels like a baby's and is glowing.

5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

Bella Serata and Wen Most Critical Reviews

Lowest rated reviews
1

This was supposed to be a Free Trial jar with cost of shipping. This was no free jar, I am being charged for this cream...

1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

Bella Serata and Wen Latest Reviews

Recent published reviews

Please cancel order 1096957 which is Eye Rejuvenation Serum. Thank you Christie Kendrick

Read all 126 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

Bella Serata and Wen Products and Services

Most reviewed product and services
  • Bella Serata Cream Free Trial (41 reviews)
  • Bella Serata Free Trial (25 reviews)
  • Bella Serata Serum Free Trial (20 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)