Bella Serata vs Wen: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bella Serata and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Bella Serata

1.2

Wen

2.1

Bella Serata

Wen

Bella Serata and Wen Overview

Total reviews

126

1782

Company responses

Issues resolved

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1656 reviews more than Bella Serata received since Jan 17, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bella Serata customer support team than with Wen customer service.

Bella Serata and Wen Consumer Ratings

Rank

282 out of 1215 in Cosmetics and Personal Care category

109 out of 1215 in Cosmetics and Personal Care category

Customer service

169 in category

64 in category

Product or Service Quality

216 in category

104 in category

Price Affordability

229 in category

155 in category

According to consumer ratings and reviews, Wen ranks 173 points higher in the Cosmetics and Personal Care category than Bella Serata. People gave Bella Serata 1.2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 254 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Customer service criterion in this category and it is 359 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Wen has a higher rating than Bella Serata. Regarding Price Affordability criterion, consumers gave Bella Serata 1.1 stars and it is 54% worse than other in category. Wen however was rated 2 stars and it is 63% greater than other in category.

Bella Serata and Wen Rating Details

Customer service

1.2 (47 reviews)

2 (242 reviews)

Reviewer's quote

I made sure to call customer service to ENSURE that I was not going to be charged some recurring fee or signing up for a subscription that I didn't want. The phone agent just kept dodging the question and going on and on about how good the product was and that I wouldn't regret it. Stupidly, I...

PissedConsumer1151939

...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...

Eldean

Product or Service Quality

1.2 (46 reviews)

2 (223 reviews)

Reviewer's quote

For Bella product I only received once. And told nothing they could do about since it was passed history..

PissedConsumer1203242

I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the...

Devorah

Price Affordability

1.1 (45 reviews)

2 (212 reviews)

Reviewer's quote

...This company, plus the other names they go under, need to be stopped and the principal , Courtney Price JAILED. Phone calls to STOP the monthly withdrawals from my Debit card have not worked..

PissedConsumer1116198

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

PissedConsumer708704