PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bell Canada and Telus Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bell Canada
Telus Communications

Bell Canada and Telus Communications Overview

Total reviews
76
360
Company responses
0
0
Issues resolved
0
2

Telus Communications was first mentioned on PissedConsumer on Jun 15, 2008 and since then this brand received 360 reviews. It is 284 reviews more than Bell Canada received since Aug 27, 2008.

Bell Canada and Telus Communications Consumer Ratings

Rank
216 out of 1908 in Telecommunications category
274 out of 1908 in Telecommunications category
Customer service
154 in category
181 in category
Diversity of Products or Services
119 in category
173 in category
Website
259 in category
194 in category

According to consumer ratings and reviews, Bell Canada ranks 58 points higher in the Telecommunications category than Telus Communications. People gave Bell Canada 1.5 stars for Customer service criterion in Telecommunications category and it is 414 points higher than the worst rated brand in this category. At the same time, Telus Communications was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Bell Canada has a higher rating than Telus Communications. Regarding Website criterion, consumers gave Bell Canada 1.6 stars and it is 54% greater than other in category. Telus Communications however was rated 1.9 stars and it is 66% greater than other in category.

Bell Canada and Telus Communications Rating Details

Customer service
1.5 (19 reviews)
1.4 (120 reviews)
Reviewer's quote

If the phone is unlimited, and only a hour was used on the pc; how could 10 g possibly be used? The customer service agent I spoke to b4 this last one refused to let me talk to a supervisor as she had tried to explain it to me and unless I had a valid reason in her mind she wouldn’t transfer me....

Jayson

Wrost service and customer service. I have a line since 5 to 6 years with telus. Customer service dont know how to talk politely...

Saroj R
Diversity of Products or Services
2.1 (18 reviews)
1.9 (85 reviews)
Reviewer's quote

...I have not and will never use Bell services again. Their representatives do not follow through on their promises to bring the cost of their services down. They have turned my account over to a collection agency (in Winnipeg) and are requesting $398...

PissedConsumer1517512

Today I called to cancel all my services and in 1 minute they were going to match the offer, I felt very disrespected (my time means nothing nor my loyalty). Telus could have done the deal the whole time but didn't want to give a discount when I was trying to work with them. When I ordered with...

PissedConsumer1723786
Website
1.6 (17 reviews)
1.9 (101 reviews)
Reviewer's quote

They overbilled me for 8 services that were "included" in my bundle, easily verified by visiting their OWN sales website, and over about 4 weeks of horrific phone calls to unbelievably obtuse and untrained hep lines, Bell agents were NEVER able to retain the following information, even as the call...

PissedConsumer712948

We are moving, I placed the call because on their website it says that we can have our services transferred over to out new home. Well when I called they tell me that their website was wrong and that they would follow up with no later then 48 hours from the call which was on March 9. It is now...

Rachael S

Bell Canada and Telus Communications Pros and Cons

Pros
  • Usually try to help and they service my area
  • Extremely unsatisfied and pissed off
  • Store customer service
  • On the ground personnel-always have
Cons
  • Customer service
  • Unethical corporate behaviour
  • Do not provide whayt eas offered
  • Customer service
  • Billing errors
  • Very poor customer service

Bell Canada and Telus Communications Most Positive Reviews

Top rated reviews
4.9

I have 3 services - WiFi, Phone and TV. I love FIBE TV because i hate the coaxial cables throughout the house.
What could...

4.3

*** me off that I cannot deal with an overage charge efficiently. The music is irritating to say the least, and nearly...

Bell Canada and Telus Communications Most Critical Reviews

Lowest rated reviews
1

I required home internet service. Called Bell Canada and setup a window for installation. The first time they didnt...

1

I was a happy customer of PUBLIC mobile for over 2 years. However, since TELUS bought that company, the customer...

Bell Canada and Telus Communications Latest Reviews

Recent published reviews
1.8

spent 1.5 hours to negotiate. call hung up when time to finish the deal. they send quote confirmations with no amount....

Read all 76 reviews

Ignored disrespected istablished customer that pays regularly

Read all 360 reviews

Bell Canada and Telus Communications Products and Services

Most reviewed product and services
  • Bell Canada Phone Service (15 reviews)
  • Bell Canada Account (10 reviews)
  • Bell Canada Customer Care (8 reviews)
  • Telus Communications Phone Plan (56 reviews)
  • Telus Communications Customer Care (50 reviews)
  • Telus Communications Phone Service (47 reviews)