PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bell Canada and Primus Canada as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bell Canada
Primus Canada

Bell Canada and Primus Canada Overview

Total reviews
76
494
Company responses
0
0
Issues resolved
0
1

Primus Canada was first mentioned on PissedConsumer on Sep 3, 2007 and since then this brand received 494 reviews. It is 418 reviews more than Bell Canada received since Aug 27, 2008.

Bell Canada and Primus Canada Consumer Ratings

Rank
216 out of 1908 in Telecommunications category
256 out of 1908 in Telecommunications category
Customer service
155 in category
249 in category
Diversity of Products or Services
118 in category
246 in category
Website
261 in category
264 in category

According to consumer ratings and reviews, Bell Canada ranks 40 points higher in the Telecommunications category than Primus Canada. People gave Bell Canada 1.5 stars for Customer service criterion in Telecommunications category and it is 416 points higher than the worst rated brand in this category. At the same time, Primus Canada was rated 1.2 stars for Customer service criterion in this category and it is 322 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Bell Canada has a higher rating than Primus Canada. Regarding Website criterion, consumers gave Bell Canada 1.6 stars and it is 54% greater than other in category. Primus Canada however was rated 1.6 stars and it is 54% greater than other in category.

Bell Canada and Primus Canada Rating Details

Customer service
1.5 (19 reviews)
1.2 (193 reviews)
Reviewer's quote

If the phone is unlimited, and only a hour was used on the pc; how could 10 g possibly be used? The customer service agent I spoke to b4 this last one refused to let me talk to a supervisor as she had tried to explain it to me and unless I had a valid reason in her mind she wouldn’t transfer me....

Jayson

...Wretched customer service. Nickeling and diming customers earns you a reputation, and a very poor one. Lars Toronto..

PissedConsumer1471141
Diversity of Products or Services
2.1 (18 reviews)
1.6 (130 reviews)
Reviewer's quote

...I have not and will never use Bell services again. Their representatives do not follow through on their promises to bring the cost of their services down. They have turned my account over to a collection agency (in Winnipeg) and are requesting $398...

PissedConsumer1517512

...Basically unreliable for SIP line services..

PissedConsumer1413716
Website
1.6 (17 reviews)
1.6 (140 reviews)
Reviewer's quote

They overbilled me for 8 services that were "included" in my bundle, easily verified by visiting their OWN sales website, and over about 4 weeks of horrific phone calls to unbelievably obtuse and untrained hep lines, Bell agents were NEVER able to retain the following information, even as the call...

PissedConsumer712948

...I tried the chat on their website which was also not available. Find it very frustrating to deal with them or get to speak to an individual. I also sent an email through their website on January 30 and as of February 1 have not had a response back...

PissedConsumer1181045

Bell Canada and Primus Canada Pros and Cons

Pros
  • Usually try to help and they service my area
  • Price
  • Unlimited available internet
  • Price the best
Cons
  • Customer service
  • Unethical corporate behaviour
  • Do not provide whayt eas offered
  • Worst customer service
  • Poorest follow up with customers
  • Customer service

Bell Canada and Primus Canada Most Positive Reviews

Top rated reviews
4.9

I have 3 services - WiFi, Phone and TV. I love FIBE TV because i hate the coaxial cables throughout the house.
What could...

5

I cancelled the service before they even called me to confirm that I still wanted it, after filling papers at COSCO,...

Bell Canada and Primus Canada Most Critical Reviews

Lowest rated reviews
1

I required home internet service. Called Bell Canada and setup a window for installation. The first time they didnt...

1

I've just about to had it with this ISP...
Randomly, it disconnects through the day for no reason. The most annoying pa...

Bell Canada and Primus Canada Latest Reviews

Recent published reviews
1.8

spent 1.5 hours to negotiate. call hung up when time to finish the deal. they send quote confirmations with no amount....

Read all 76 reviews

I was met by Primus Agents in a local Costco warehouse last summer, and was assured that I could cancel after reviewing...

Read all 494 reviews

Bell Canada and Primus Canada Products and Services

Most reviewed product and services
  • Bell Canada Phone Service (15 reviews)
  • Bell Canada Account (10 reviews)
  • Bell Canada Customer Care (8 reviews)
  • Primus Canada Internet Service (161 reviews)
  • Primus Canada Phone Service (51 reviews)
  • Primus Canada Customer Care (45 reviews)