PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bell Canada and Primus Canada as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bell Canada
Primus Canada

Bell Canada and Primus Canada Overview

Total reviews 90 508
Company responses 0 0
Issues resolved 0 1

Bell Canada and Primus Canada Consumer Ratings

Rank
288 out of 1460 in Telecommunications category
296 out of 1460 in Telecommunications category
Customer service
219 in category
280 in category
Exchange, Refund and Cancellation Policy
258 in category
242 in category
Website
267 in category
287 in category
Diversity of Products or Services
197 in category
275 in category

Bell Canada and Primus Canada Rating Details

Customer service
1.4 (25 reviews)
1.2 (202 reviews)
Reviewer's quote

...All their customer service reps seem like English is a rough second language To them which makes it even more frustrating. Im done with Bell..

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...Customer service was never one of them. If you cant answer the phone to even find out what the issue is, you are now the issue. Im moving soon and will be looking for another provider..

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Exchange, Refund and Cancellation Policy
1.3 (24 reviews)
1.3 (144 reviews)
Reviewer's quote

...They could st least comply with the court ordered refund for charging for the 911 fees..

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...Cancellation fee is the same as keeping their *** service. How a legit business can get away with shady BS. Stay far away from this company..

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Website
1.7 (23 reviews)
1.6 (147 reviews)
Reviewer's quote

They overbilled me for 8 services that were "included" in my bundle, easily verified by visiting their OWN sales website, and over about 4 weeks of horrific phone calls to unbelievably obtuse and untrained hep lines, Bell agents were NEVER able to retain the following information, even as the call...

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...I tried the chat on their website which was also not available. Find it very frustrating to deal with them or get to speak to an individual. I also sent an email through their website on January 30 and as of February 1 have not had a response back...

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Diversity of Products or Services
2 (22 reviews)
1.6 (137 reviews)
Reviewer's quote

...I have not and will never use Bell services again. Their representatives do not follow through on their promises to bring the cost of their services down. They have turned my account over to a collection agency (in Winnipeg) and are requesting $398...

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BEWARE- $200 HIDDEN CANCELLTION FEE EVEN WHEN SERVICES ARE BROKEN AND CANNOT BE REPAIRED. AVOID AT ALL COSTS. THEY ARE NOT UP FRONT WITH ANY CANCELLATION FEE WHEN YOU RODER OVER THE PHONE WITH THEM..

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Bell Canada and Primus Canada Pros and Cons

Pros
  • Usually try to help and they service my area
  • I billing
  • Signal
  • Price
  • Unlimited available internet
  • Price the best
Cons
  • Customer service
  • Unethical corporate behaviour
  • Do not provide whayt eas offered
  • Worst customer service
  • Customer service
  • Poorest follow up with customers

Bell Canada and Primus Canada Most Positive Reviews

Top rated reviews
5

Contract sign 14th Jan;2020 , ACC #53091**** SB Smart Can 95 Unltd 10GB $95.00 monthly, on 12th of March BELL store...

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5

I cancelled the service before they even called me to confirm that I still wanted it, after filling papers at COSCO,...

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4.9

I have 3 services - WiFi, Phone and TV. I love FIBE TV because i hate the coaxial cables throughout the house.
What could...

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5

Great service. They were very helpfull and got me a great plan

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Bell Canada and Primus Canada Most Critical Reviews

Lowest rated reviews
1

I required home internet service. Called Bell Canada and setup a window for installation. The first time they didnt...

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1

I've just about to had it with this ISP...
Randomly, it disconnects through the day for no reason. The most annoying pa...

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1

We have been with Bell for years, decades actually. At home we had land line, satellite and Internet services.
At our bu...

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1

I have been for many years with Primus with no contract, at the beginning was fine, was definitely not the fasted system...

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Bell Canada and Primus Canada Latest Reviews

Recent published reviews
No votes

Will sort it out myself.

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1

I con no longer recommend this company.
In 2019, only DSL was available in our area at the time, since working from home,...

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No votes

Internet issues..
Upgraded my modem on Oct 4, 2020, followed the set up steps that was given us it didn't work had to cal...

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1

I had switch my service with primus from light speed internet to high speed internet and I also canceled my home telepho...

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Bell Canada and Primus Canada Products and Services

Most reviewed product and services
  • Bell Canada Phone Service (17 reviews)
  • Bell Canada Bundle (4 reviews)
  • Bell Canada Internet Service (2 reviews)
  • Primus Canada Internet Service (167 reviews)
  • Primus Canada Phone Service (51 reviews)
  • Primus Canada Technical Support (30 reviews)