PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bell Canada and Primus Canada as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bell Canada
Primus Canada

Bell Canada and Primus Canada Overview

Total reviews
75
490
Company responses
0
0
Issues resolved
0
1

Primus Canada was first mentioned on PissedConsumer on Sep 3, 2007 and since then this brand received 490 reviews. It is 415 reviews more than Bell Canada received since Aug 27, 2008.

Bell Canada and Primus Canada Consumer Ratings

Rank
215 out of 1946 in Telecommunications category
256 out of 1946 in Telecommunications category
Customer service
143 in category
249 in category
Diversity of Products or Services
118 in category
243 in category
Website
258 in category
263 in category

According to consumer ratings and reviews, Bell Canada ranks 41 points higher in the Telecommunications category than Primus Canada. People gave Bell Canada 1.5 stars for Customer service criterion in Telecommunications category and it is 422 points higher than the worst rated brand in this category. At the same time, Primus Canada was rated 1.2 stars for Customer service criterion in this category and it is 316 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Bell Canada has a higher rating than Primus Canada. Regarding Website criterion, consumers gave Bell Canada 1.6 stars and it is 54% greater than other in category. Primus Canada however was rated 1.6 stars and it is 53% greater than other in category.

Bell Canada and Primus Canada Rating Details

Customer service
1.5 (18 reviews)
1.2 (192 reviews)
Reviewer's quote

If the phone is unlimited, and only a hour was used on the pc; how could 10 g possibly be used? The customer service agent I spoke to b4 this last one refused to let me talk to a supervisor as she had tried to explain it to me and unless I had a valid reason in her mind she wouldn’t transfer me....

Jayson

There is a price difference of $20 between the two; my son got to use the old Shaw line but I have Telus' old line (although I had been a Shaw customer) and I pay $20 MORE than my son, monthly and finally 3 - not all phones work with the Primus digital phone line. I have Vtech phones and although...

Fred H
Diversity of Products or Services
2.1 (18 reviews)
1.6 (130 reviews)
Reviewer's quote

We are forced to use Bell Canada since our condo in Toronto has a contract with them. They have installed their new fibre network service. It is constantly breaking down. They refuse to send out a repairman but insist they can do the repairs over the phone. Our TV, telephone and WiFi are constantly...

Hazel M

We switched from Bell to Primus 12 years ago and have never looked back. Excellent speed, excellent customer service and excellent price. Thanks Primus Canada

PissedConsumer1589582
Website
1.6 (17 reviews)
1.6 (140 reviews)
Reviewer's quote

They overbilled me for 8 services that were "included" in my bundle, easily verified by visiting their OWN sales website, and over about 4 weeks of horrific phone calls to unbelievably obtuse and untrained hep lines, Bell agents were NEVER able to retain the following information, even as the call...

PissedConsumer712948

...I tried the chat on their website which was also not available. Find it very frustrating to deal with them or get to speak to an individual. I also sent an email through their website on January 30 and as of February 1 have not had a response back...

PissedConsumer1181045

Bell Canada and Primus Canada Pros and Cons

Pros
  • Usually try to help and they service my area
  • Price
  • Unlimited available internet
  • Price the best
Cons
  • Customer service
  • Unethical corporate behaviour
  • Do not provide whayt eas offered
  • Worst customer service
  • Poorest follow up with customers
  • Customer service

Bell Canada and Primus Canada Most Positive Reviews

Top rated reviews
4.9

I have 3 services - WiFi, Phone and TV. I love FIBE TV because i hate the coaxial cables throughout the house.
What could...

5

I cancelled the service before they even called me to confirm that I still wanted it, after filling papers at COSCO,...

Bell Canada and Primus Canada Most Critical Reviews

Lowest rated reviews
1

I required home internet service. Called Bell Canada and setup a window for installation. The first time they didnt...

1

I've just about to had it with this ISP...
Randomly, it disconnects through the day for no reason. The most annoying pa...

Bell Canada and Primus Canada Latest Reviews

Recent published reviews

I cancelled my bell phone and went with rodgers.my last bill went from 200 to 700.they hit me with a 500 disconection...

Read all 75 reviews
1

I am writing to complain about your dismal/non existent “customer service”. I recently signed up in store for what sound...

Read all 490 reviews

Bell Canada and Primus Canada Products and Services

Most reviewed product and services
  • Bell Canada Phone Service (15 reviews)
  • Bell Canada Account (10 reviews)
  • Bell Canada Customer Care (7 reviews)
  • Primus Canada Internet Service (160 reviews)
  • Primus Canada Phone Service (51 reviews)
  • Primus Canada Customer Care (45 reviews)