PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Belk and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Belk and Macys Overview

Total reviews
Company responses
Issues resolved

Macys was first mentioned on PissedConsumer on Dec 17, 2007 and since then this brand received 1319 reviews. It is 1225 reviews more than Belk received since Jan 6, 2010.

Belk and Macys Consumer Ratings

267 out of 4568 in E-commerce category
61 out of 614 in Supermarkets and Malls category
Customer service
250 in category
57 in category
Exchange, Refund and Cancellation Policy
133 in category
42 in category
Product or Service Quality
180 in category
46 in category

Belk and Macys Rating Details

Customer service
1.6 (37 reviews)
1.5 (320 reviews)
Reviewer's quote

My wife and i had an anniversary so we went shopping at the Belk store at Coastal Mall Myrtle Beach,SC. This is our hometown store. We viewed jewelry. My wife liked a ring that was Diamond and Opal.I asked her to do her shopping in the womens clothes. She knows I dont particularly care for dragging...


We purchased 2 couch's and 1 love seat from Macy's along with the worry no more plan and delivery on Sept 29, 2019. The furniture was delivered on Oct 18, 2019 and at the time of delivery there was damage to every item that we purchased. The couch's had wavy denting/ bumps along the top perimeter/...

Raymond F
Exchange, Refund and Cancellation Policy
2.2 (30 reviews)
2 (238 reviews)
Reviewer's quote

In my above review i gave Belk of Vidalia a 5 star rating. Even though i feel EXTREMELY upset, embarassed, and humilated i feel that i had to be honest to the Belk of Vidalia. Ga. They have a wonderful staff snd always helpful and polite.


I am sadly having the same issue me and my husband decided to apply for a credit card under his name, we place an order 4 times and the order was canceled without notice. I called customer service they can't locate the order transfer me with credit department they show order went through and from...

Product or Service Quality
2.4 (29 reviews)
2.1 (240 reviews)
Reviewer's quote

I bought a Christmas tree at the end of the season and some of the lights are not working.


When I visited Macys, I really the Customer Services from the lotions area. The staff was very nice and attentive, they take the time to explain you the virtues of the product. They have affordable prices as well...

Bea B

Belk and Macys Pros and Cons

  • Belk online offers great deals and variety
  • Easy purchase
  • 10 dollar belk rewards
  • Product
  • Sale prices
  • Selection
  • Customer service
  • Terrible customer service
  • Staffs approach to problems
  • Poor customer service
  • Billing and customer service
  • Poorly trained employee

Belk and Macys Most Positive Reviews

Top rated reviews

I had the receipt! Ive talk to store manager before and she told me that i can return anything at any station...So...


I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

Belk and Macys Most Critical Reviews

Lowest rated reviews

I was harrassed by Jonathon Jennings at West Town mall belk where I was falsely accused of shoplifting. I was...


I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

Belk and Macys Latest Reviews

Recent published reviews

In store spending about $200 on sheets & various items. Also going to buy 2 pairs of shoes one pair scanned .01. They...

Read all 94 reviews

Train staff to know what they are doing. Not helpfull at all. Kept transferring me to other callers and not solving the...

Read all 1319 reviews

Belk and Macys Products and Services

Most reviewed product and services
  • Belk Customer Care (19 reviews)
  • Belk Manager (6 reviews)
  • Belk Deal (4 reviews)
  • Macys Account (110 reviews)
  • Macys Credit Card (97 reviews)
  • Macys Customer Care (75 reviews)