PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kohls and Belk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kohls
2.3
Belk
2.1
Kohls
Belk

Kohls and Belk Overview

Total reviews 1974 215
Company responses 1 0
Issues resolved 20 1

Kohls and Belk Consumer Ratings

Rank
58 out of 335 in Supermarkets and Malls category
78 out of 335 in Supermarkets and Malls category
Customer service
57 in category
53 in category
Website
66 in category
61 in category
Discounts and Special Offers
31 in category
37 in category
Product or Service Quality
46 in category
56 in category

Kohls and Belk Rating Details

Customer service
1.6 (711 reviews)
1.7 (101 reviews)
Reviewer's quote

...This is the worst form of customer service before that I have ever experienced in my life. I shop at your store frequently and I can tell you that I will not be returning to the store unless somebody contact me immediately..

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...promptly and as always! Not only did they refund my card back the amount of the shirt, but a few days later the shirt arrived too! I called and spoke with a customer service rep, and they told me to keep the shirt and it was ok! Wow! This is why I shop with Belk online and I store! Thank...

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Website
2.2 (615 reviews)
2.3 (73 reviews)
Reviewer's quote

Kohls website is like what a dollar store web page is complete garbage constantly having to change passwords not worth its just garbage..

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...I cannot find any option on website to do so. Nearly all online retailer allow this feature. I called as well and have over an hour wait time before they will call back...

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Discounts and Special Offers
2.8 (571 reviews)
2.6 (71 reviews)
Reviewer's quote

I couldn't place an order online last night with a special discount. Your system did not apply this offer, so I try and try and nothing happened. This is the first time this has happened! I call today and the offer is over...

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I have been a loyal Belk's customer for many years. Unfortunately I am closing my account and here's why. I ordered 2 pairs of slacks, Belk charged my card for them with shipping costs included, and then I get an email to go 20 miles to pick up one of the pair of pants, Go fish! I cancelled the...

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Product or Service Quality
2.3 (566 reviews)
2.1 (75 reviews)
Reviewer's quote

Your Company is removing Mike Lindell's "My Pillow" product. Your website claims that you are for Diversity and Veterans but you exposed your Hypocrisy today. So Diversity is only by your biased definition? And you support Veterans, the men and women that scarified their lives so that we can have...

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Went back online and checked for myself what happened before calling the customer service number, that's when I found out that the online description was wrong. When you clicked the gray color it appeared in the description that it's pink. Spoken to supervisor and she told me she will resend me a...

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Kohls and Belk Pros and Cons

Pros
  • Shopping there
  • Good deals
  • Coupons
  • Belk online offers great deals and variety
  • Sales
  • Convenient
Cons
  • Customer service
  • Online ordering
  • Poorest customer service
  • Customer service
  • Poor costomer service
  • Untrained customer service

Kohls and Belk Most Positive Reviews

Top rated reviews
5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

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5

I had the receipt! Ive talk to store manager before and she told me that i can return anything at any station...So...

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5

i have been a big shopper at kohl's and oKohl's. com for years but as of today will not spemd one more dime with them....

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5

I order a Romantic beautiful parfum set and Belk com .Theyvgive to a free gift set
for shop Estee lauder beautiful romant...

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Kohls and Belk Most Critical Reviews

Lowest rated reviews
1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

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1

I was harrassed by Jonathon Jennings at West Town mall belk where I was falsely accused of shoplifting. I was...

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1

Saturday after noon I did some online shopping with kohls placed one order bought 4 things got one email conformation ,...

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1

Have had lots of contact with Belk. Live in small, dinky town where Belk one of few places to shop. Sick to death of ads...

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Kohls and Belk Latest Reviews

Recent published reviews
No votes

Please forward this email to any higher corporate level. You have been one of my favorite stores for 30 years. I love yo...

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2.2

We all want clothes made in the USA!!!!
We are finished with filthy. Communistic China! Almost all manufacturers have bee...

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No votes

As a retired airline pilot living in the Midwest, I have spent a substantial amount of money at your store. I have shopp...

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No votes

No I never heard back from Belk but I did make my purchase through Estée Lauder and I received the shade I was wanting...

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Kohls and Belk Products and Services

Most reviewed product and services
  • Kohls Shipping Service (115 reviews)
  • Kohls Credit Card (83 reviews)
  • Kohls Manager (74 reviews)
  • Belk Shipping Service (8 reviews)
  • Belk Manager (7 reviews)
  • Belk Deal (5 reviews)