PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Belk and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Belk
Kohls

Belk and Kohls Overview

Total reviews 145 1718
Company responses 0 1
Issues resolved 1 18

Belk and Kohls Consumer Ratings

Rank
337 out of 3116 in E-commerce category
56 out of 333 in Supermarkets and Malls category
Customer service
277 in category
61 in category
Exchange, Refund and Cancellation Policy
149 in category
47 in category
Product or Service Quality
238 in category
44 in category
Website
349 in category
59 in category

Belk and Kohls Rating Details

Customer service
1.6 (66 reviews)
1.6 (603 reviews)
Reviewer's quote

Customer service was rude and would not attempt to escalate to help. They would only offer to send to management ( 5 business days average time to review in which time the "free gift" will probably run out ) or I could order another item - pay for it! - and then return it to receive my "gift" item....

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...Ness, customer service was polite but now I have to wait till the 17th for the next discount and what I have in my basket might be gone by then. The order was cancelled the day following being made..

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Exchange, Refund and Cancellation Policy
2.2 (53 reviews)
2.2 (472 reviews)
Reviewer's quote

...com customer service will give you a run around about your unreceived order, but will never give you a refund for missing item. Additionally, Belk. com's sizing is off...

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...I understand the policy but they are out of stock send me whatever color they have available. Im really upset because I ordered it for my daughter to take to college..

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Product or Service Quality
2.2 (49 reviews)
2.3 (468 reviews)
Reviewer's quote

Terrible customer service. I just needed a simple question answered. No one would answer the phone and when the phone was answered they never came back...

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...Their customer service is so poor! I was shopping in the store and purchased something online because my size wasn't available. I purchased the smaller option in-store and the larger online. I paid for both purchases using a gift card and depleted that gift card at the cash register...

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Website
2.5 (48 reviews)
2.1 (522 reviews)
Reviewer's quote

I ordered a pair of Nike using Belks website. PayPal used a wrong address for shipping the package was sent to the wrong address. Belk refused to change my address for shipping Claiming they need The 15-minute window to do so, i tried during that time and the woman kicked me off...

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The Kohl's Credit Card website is hands down the slowest and worst designed website I have ever used. The company should be ashamed for being that archaic in today's modern times. I will be cancelling my card because I absolutely cannot stand the stupid website..

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Belk and Kohls Pros and Cons

Pros
  • Belk online offers great deals and variety
  • Convenient
  • Sales
  • Good deals
  • Shopping there
  • Coupons and savings
Cons
  • Customer service
  • Untrained customer service
  • Staffs approach to problems
  • Customer service
  • Online ordering
  • Telephone customer service

Belk and Kohls Most Positive Reviews

Top rated reviews
5

I had the receipt! Ive talk to store manager before and she told me that i can return anything at any station...So...

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5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

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5

I order a Romantic beautiful parfum set and Belk com .Theyvgive to a free gift set
for shop Estee lauder beautiful roman...

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5

i have been a big shopper at kohl's and oKohl's. com for years but as of today will not spemd one more dime with them....

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Belk and Kohls Most Critical Reviews

Lowest rated reviews
1

I was harrassed by Jonathon Jennings at West Town mall belk where I was falsely accused of shoplifting. I was...

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1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

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1

Have had lots of contact with Belk. Live in small, dinky town where Belk one of few places to shop. Sick to death of ads...

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1

Saturday after noon I did some online shopping with kohls placed one order bought 4 things got one email conformation ,...

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Belk and Kohls Latest Reviews

Recent published reviews
2

Filed a complaint, never heard back from Belk

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1

I was online searching for a plush heating blanket which I usually purchase every so often I was shocked to see that...

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1.8

Ordered beauty items that include "gift with purchase". "Gift" items did not ship. Customer service was rude and would...

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1

Disgusted by the Black Lives Matter merchandise being sold by Kohls. I have canceled my account with Kohls and shredded...

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Belk and Kohls Products and Services

Most reviewed product and services
  • Belk Customer Care (26 reviews)
  • Belk Manager (6 reviews)
  • Belk Shipping Service (5 reviews)
  • Kohls Customer Care (187 reviews)
  • Kohls Shipping Service (113 reviews)
  • Kohls Credit Card (82 reviews)