PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dillards and Belk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dillards
Belk

Dillards and Belk Overview

Total reviews
144
99
Company responses
0
0
Issues resolved
2
0

Dillards was first mentioned on PissedConsumer on Oct 26, 2009 and since then this brand received 144 reviews. It is 45 reviews more than Belk received since Jan 6, 2010.

Dillards and Belk Consumer Ratings

Rank
260 out of 2301 in Footwear and Clothing category
270 out of 4212 in E-commerce category
Customer service
189 in category
259 in category
Exchange, Refund and Cancellation Policy
192 in category
139 in category
Website
269 in category
300 in category

Dillards and Belk Rating Details

Customer service
1.8 (48 reviews)
1.5 (39 reviews)
Reviewer's quote

Anyone has better customer service Nordstrom would in a heartbeat, Neiman Marcus, even eBay would guarantee a purchase at $1100. 00. I will never shop Dillards again they are truly AWFUL at backing what they sell, and they know it, that is why the sales girl wouldn't allow me to really even look at...

Michelle L

...Associate in customer service would not speak louder or reposition her mouth peace. Crap customer service..

PissedConsumer1773297
Exchange, Refund and Cancellation Policy
1.8 (45 reviews)
2.1 (33 reviews)
Reviewer's quote

...I waited and waited for a refund. Even got an email that said they had received my return and issued a refund. I found no refund anywhere and called their helpline...

Shana M

Customer service hung up the phone on me instead of helping with my issue.

Mira O
Website
2.5 (43 reviews)
2.6 (28 reviews)
Reviewer's quote

...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

Latyra

Got on Belks website and they were selling boots at 14. 99 a pr. I bought 9 pair...

PissedConsumer1214110

Dillards and Belk Pros and Cons

Pros
  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
  • Sales associate
  • Belk online offers great deals and variety
  • Easy purchase
  • 10 dollar belk rewards
Cons
  • Customer service
  • Return policy
  • Very poor customer service
  • Customer service
  • Untrained customer service
  • Terrible customer service

Dillards and Belk Most Positive Reviews

Top rated reviews
5

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

5

I had the receipt! Ive talk to store manager before and she told me that i can return anything at any station...So...

Dillards and Belk Most Critical Reviews

Lowest rated reviews
1

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

1

I was harrassed by Jonathon Jennings at West Town mall belk where I was falsely accused of shoplifting. I was...

Dillards and Belk Latest Reviews

Recent published reviews
3.8

I really like shopping in your store. But sometimes I have to order online. Recently I found several dresses that were...

Read all 144 reviews
1.8

Would not let me cancel an order I had placed less than 2 hours before.
Associate in customer service would not speak lou...

Read all 99 reviews

Dillards and Belk Products and Services

Most reviewed product and services
  • Dillards Manager (26 reviews)
  • Dillards Customer Care (16 reviews)
  • Dillards Account (10 reviews)
  • Belk Customer Care (20 reviews)
  • Belk Manager (6 reviews)
  • Belk Deal (4 reviews)