PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Belk and Dillards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Belk
Dillards

Belk and Dillards Overview

Total reviews 151 166
Company responses 0 0
Issues resolved 1 2

Belk and Dillards Consumer Ratings

Rank
335 out of 3124 in E-commerce category
332 out of 2105 in Footwear and Clothing category
Customer service
275 in category
235 in category
Exchange, Refund and Cancellation Policy
146 in category
229 in category
Product or Service Quality
233 in category
253 in category
Website
348 in category
303 in category

Belk and Dillards Rating Details

Customer service
1.6 (68 reviews)
1.7 (58 reviews)
Reviewer's quote

Orders screwed up, double billed, customer service is actually the customer doing his/her own service. Absolutely awful. Will not shop at this place again..

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Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my receipt. I had bought these while on sale and put up for use later. Yes they were 65 off but they are terrible quality...

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Exchange, Refund and Cancellation Policy
2.2 (56 reviews)
1.8 (56 reviews)
Reviewer's quote

...com customer service will give you a run around about your unreceived order, but will never give you a refund for missing item. Additionally, Belk. com's sizing is off...

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May 9, 2020 to exchange a bottle of perfume in which i had a very bad allergic reaction to. A young lady downstairs said she couldn't exchange to take it upstairs because of covid 19. i went to customer service the young lady called a manager told her i used almost all the bottle , the manger...

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Product or Service Quality
2.2 (54 reviews)
2.1 (54 reviews)
Reviewer's quote

Screws up orders poor customer service..

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...I spoke with customer service manager Tia, phone extension 5553 with no resolution to my problem. Since the she said I ordered is no longer available the resolution I am requesting is a comprable sheet set at the same price. This is clearly a case of false advertisement on the Dillard's website...

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Website
2.5 (51 reviews)
2.5 (53 reviews)
Reviewer's quote

I ordered a pair of Nike using Belks website. PayPal used a wrong address for shipping the package was sent to the wrong address. Belk refused to change my address for shipping Claiming they need The 15-minute window to do so, i tried during that time and the woman kicked me off...

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...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

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Belk and Dillards Pros and Cons

Pros
  • Belk online offers great deals and variety
  • Convenient
  • Sales
  • Nice clothing
  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
Cons
  • Customer service
  • Untrained customer service
  • Staffs approach to problems
  • Customer service
  • Return policy
  • Very poor customer service

Belk and Dillards Most Positive Reviews

Top rated reviews
5

I had the receipt! Ive talk to store manager before and she told me that i can return anything at any station...So...

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5

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

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5

I order a Romantic beautiful parfum set and Belk com .Theyvgive to a free gift set
for shop Estee lauder beautiful roman...

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5

I visited my favorite store in Cheyenne, WY, yesterday. I found the large section of the "Reba" line has been moved to...

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Belk and Dillards Most Critical Reviews

Lowest rated reviews
1

I was harrassed by Jonathon Jennings at West Town mall belk where I was falsely accused of shoplifting. I was...

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1

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

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1

Have had lots of contact with Belk. Live in small, dinky town where Belk one of few places to shop. Sick to death of ads...

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1

I got a pair of pants for my birthday and was immediately approached by Phyllis at Dillard's. I told her the pants were...

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Belk and Dillards Latest Reviews

Recent published reviews
No votes

Just wanted to let someone know that Ramona Vondrasek at Belk in Cullman, Alabama was wonderful. I called yesterday to...

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1.8

I am a 29-year Dillard's credit card holder. Age and health makes it impossible for me to shop in person. On September...

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3.8

I called and was told you will mail a paper bill. No you took off late payment. But I have no bill what's up.

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1.9

Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my...

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Belk and Dillards Products and Services

Most reviewed product and services
  • Belk Customer Care (27 reviews)
  • Belk Manager (6 reviews)
  • Belk Shipping Service (6 reviews)
  • Dillards Manager (26 reviews)
  • Dillards Customer Care (18 reviews)
  • Dillards Account (10 reviews)