PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Beautyrest and Serta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Beautyrest
Serta

Beautyrest and Serta Overview

Total reviews
16
289
Company responses
0
0
Issues resolved
0
1

Serta was first mentioned on PissedConsumer on Jan 18, 2008 and since then this brand received 289 reviews. It is 273 reviews more than Beautyrest received since Mar 7, 2017.

Beautyrest and Serta Consumer Ratings

Rank
61 out of 310 in Bed and Bath category
53 out of 310 in Bed and Bath category
Customer service
44 in category
33 in category
Product or Service Quality
47 in category
44 in category
Exchange, Refund and Cancellation Policy
43 in category
44 in category

According to consumer ratings and reviews, Serta ranks 8 points higher in the Bed and Bath category than Beautyrest. People gave Beautyrest 1.5 stars for Customer service criterion in Bed and Bath category and it is 47 points higher than the worst rated brand in this category. At the same time, Serta was rated 1.7 stars for Customer service criterion in this category and it is 58 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Serta has a higher rating than Beautyrest. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Beautyrest 1.3 stars and it is 53% greater than other in category. Serta however was rated 1.3 stars and it is 52% greater than other in category.

Beautyrest and Serta Rating Details

Customer service
1.5 (8 reviews)
1.7 (47 reviews)
Reviewer's quote

...Attempts to reach customer service, service departments, base manufacturer, etc. have been extremely frustrating..

PissedConsumer1686223

My mattress arrived on 11/24/17, was sagging in a week. Only me sleeping in it I'm 5'7" 148 lbs, dealer states my bed frame voided warranty, but they set it up and removed the old non serta mattress that lasted 17 yrs.

PissedConsumer1149089
Product or Service Quality
1.3 (7 reviews)
1.4 (49 reviews)
Reviewer's quote

I purchased an air bed from my local Walmart maybe a month ago I had to return it because it did not keep air they exchanged it for me and a week later the second one started getting big air bubbles in it so I bought that one back and they told me that they could not refund me they told me that I...

PissedConsumer1370079

...Wonder why anyone would pay over $3000 for an inferior product. Don’t recommend a Serta purchase as you are only paying for a name and not a quality product! I had to turn mattress over to get any firmness. It eliminated the memory foam top that is useless...

patgeorge1@msn.com
Exchange, Refund and Cancellation Policy
1.3 (7 reviews)
1.3 (43 reviews)
Reviewer's quote

Replacement one same issues starting at three months. THEY say "compaction" is normal. Luxurious padding is contouring to your body! We are in our seventies and have now slept on two unhealthy pain causing mattresses for 2 1/2 years-after paying almost $3000.00! This warranty has been...

DONNA F

To the Management Team at Simmons, About two years ago my wife were in the market for a new mattress. We started researching many different brands and we finally settled on Serta because Serta products were to be the best quality and best comfort. So we thought... About 6 months into our purchase...

Wilson

Beautyrest and Serta Pros and Cons

Pros
No votes
  • How the bed felt originally
  • What was described
  • Speech of the salemand
Cons
  • Quality and lack of factory response
  • Defective products
  • Bad customer service
  • Sagging mattress
  • Awful customer service sagging mattress

Beautyrest and Serta Most Positive Reviews

Top rated reviews
No votes
5

I know this is a terrible thing that it was not covered I just read this right now. I myself had a warranty claim in to...

Beautyrest and Serta Most Critical Reviews

Lowest rated reviews
1

Was given credit on old mattress... men delivered new mattress. The man saw light brown spot on mattress.. mind you...

1

We bought a Sealy Icomfort about one year ago. It was nice at first. When you lay on it now, it squashes to about two...

Beautyrest and Serta Latest Reviews

Recent published reviews
1

Replacement one same issues starting at three months. THEY say "compaction" is normal. Luxurious padding is contouring...

Read all 16 reviews
1

when you sleep on the memory foam it leaves *** that when you try and turn over you have problems getting out of the...

Read all 289 reviews

Beautyrest and Serta Products and Services

Most reviewed product and services
  • Beautyrest Mattress (51 reviews)
  • Beautyrest Bed (3 reviews)
  • Beautyrest Legent Plush Mattress (2 reviews)
  • Serta Mattress (266 reviews)
  • Serta Icomfort Memory Foam Mattress (6 reviews)
  • Serta Icomfort Plush Mattress (4 reviews)