PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sally Beauty Supply and Beauty Brands as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sally Beauty Supply
Beauty Brands

Sally Beauty Supply and Beauty Brands Overview

Total reviews 261 48
Company responses 0 0
Issues resolved 0 1

Sally Beauty Supply and Beauty Brands Consumer Ratings

Rank
128 out of 924 in Cosmetics and Personal Care category
130 out of 924 in Cosmetics and Personal Care category
Customer service
125 in category
124 in category
Product or Service Quality
116 in category
111 in category
Website
126 in category
90 in category
Value for money
90 in category
79 in category

Sally Beauty Supply and Beauty Brands Rating Details

Customer service
1.6 (113 reviews)
1.6 (32 reviews)
Reviewer's quote

...I then called the customer service for Sally's and the representative stated she would send me the manufacturer's information to file a complaint. The email is linked to Sally's as they are the manufacturer of this poorly made product. DO NOT BUY ANYTHING FROM SALLY'S...

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And the reason I contacted the store was because you cannot reach a person at their customer service number ever, you are told to leave a message!! And noone would respond to the customer service email for weeks, if ever! Noone seems to know what is going on there because after not receiving either...

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Product or Service Quality
2.1 (99 reviews)
2.1 (29 reviews)
Reviewer's quote

...Silver haired girl very helpful but was trying to fill product, and help everyone in the store while others ignored helping. Young girls were also on their phones. Feel sorry for the only woman trying to help everyone...

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...$60 worth of product just gone and I can't just afford to order it again. I have emailed and called COUNTLESS TIMES. I got one response telling me they are investigating 5 days ago and nothing...

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Website
2.2 (98 reviews)
2.5 (29 reviews)
Reviewer's quote

Ordered items a month ago, and received only a few of them within that 10 day window they talk about on their website. I've filled out the online forms, I've called (only to be dropped in the queue), and still no response. How do you run a business when the phones don't work? How can you call it...

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I ordered shampoo/conditioner & pureology spray from the beauty brands website and it took THREE weeks to get to my house. Slowest shipment ever!!!..

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Value for money
2.4 (97 reviews)
2.6 (29 reviews)
Reviewer's quote

...After the clerk rang me up and said I had to purchase a bag, I should have left everything there and ask for my money back. That's O. K...

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...I think they should value a long term customer better than that..

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Sally Beauty Supply and Beauty Brands Pros and Cons

Pros
  • Products
  • Variety in products
  • Variety
  • Pricing
  • I love the services by the facialists and hairstylists
  • Were doing a liter sale when ulta wasnt
Cons
  • Customer service
  • Zero contact or customer service available
  • Unreachable by phone
  • Customer service
  • Missing products
  • To many to list

Sally Beauty Supply and Beauty Brands Most Positive Reviews

Top rated reviews
5

Wow creo que los customer no saben lo que dicen no se porque dices que las personas de sally son rudas y de mal...

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5

I truly enjoy every visit to Beauty Brands. Portia is the best Hair Stylist in there. I’ve been going to her for well...

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5

I don't know why I'm seeing all of these horrible reviews on Sally beauty supply. I've never had an issue with the...

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5

I have used the spa services performed by Rachel McConville at Store No. 102 for 25 years. On a monthly basis I have...

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Sally Beauty Supply and Beauty Brands Most Critical Reviews

Lowest rated reviews
1

Pricing was missing and there was a label for half of what I paid for I bought two. Talked to manager and she was very...

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1

Day 1- talked to assistant manager about a gift I had received and needed it exchanged for a different type (beauty...

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1

Went to kettering store yesterday to exchange hair trimmers that I just bought in February2015 but they would not do...

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1

Worst hair cut ever!!!! I wanted to add some volume with layers but guy working as hairdresser royally messed up my...

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Sally Beauty Supply and Beauty Brands Latest Reviews

Recent published reviews
1

I went to do a return, and they told me I could not return it for the cash because they had to return it to the card...

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1.2

said my order was delivered, someone was home all day and items never showed up. $60 worth of product just gone and I...

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No votes

Office closed. Only a robot available for issue with order & kept saying didnt understand

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1

It is the absolute worst experience I have ever had shopping online. 2 orders later, both were cancelled, after waiting...

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Sally Beauty Supply and Beauty Brands Products and Services

Most reviewed product and services
  • Sally Beauty Supply Customer Care (50 reviews)
  • Sally Beauty Supply Manager (25 reviews)
  • Sally Beauty Supply Shipping Service (12 reviews)
  • Beauty Brands Customer Care (9 reviews)
  • Beauty Brands Shipping Service (9 reviews)
  • Beauty Brands Hairdresser (3 reviews)