PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sally Beauty Supply and Beauty Brands as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sally Beauty Supply
Beauty Brands

Sally Beauty Supply and Beauty Brands Overview

Total reviews
158
42
Company responses
0
0
Issues resolved
0
1

Sally Beauty Supply was first mentioned on PissedConsumer on May 2, 2008 and since then this brand received 158 reviews. It is 116 reviews more than Beauty Brands received since Jul 7, 2013.

Sally Beauty Supply and Beauty Brands Consumer Ratings

Rank
97 out of 1215 in Cosmetics and Personal Care category
56 out of 1101 in Beauty Salons and Spas category
Customer service
97 in category
60 in category
Staff
88 in category
60 in category
Website
88 in category
47 in category

Sally Beauty Supply and Beauty Brands Rating Details

Customer service
1.8 (66 reviews)
1.7 (27 reviews)
Reviewer's quote

Dont know how i got pissed customer service. I went to Sally's today and got the best customer service ever. Went to store #2377 and was waited on by Sarah...

Florance

...I think they should value a long term customer better than that..

PissedConsumer1475590
Staff
1.9 (61 reviews)
2 (25 reviews)
Reviewer's quote

I have never had anything bad to say up until now with the new staff. I couldn't get away with my kids at home for the summer so I sent my husband into the store to get me a few items and also his tonic that he uses. My husband came home and said are they always rude when you shop there? I said oh...

PissedConsumer1333332

I have used the spa services performed by Rachel McConville at Store No. 102 for 25 years. On a monthly basis I have received the following treatments by Rachel: Deluxe spa pedicure, massage, facial, manicure, and facial waxing. I greatly appreciate Rachel's expertise in performing these services...

Joan G
Website
2.4 (59 reviews)
2.6 (26 reviews)
Reviewer's quote

Why do you offer to sell gift card on your online website but your can’t use them online. This is rediculous. Please improve your site or I’ll shop somewhere else...

PissedConsumer1163518

I ordered shampoo/conditioner & pureology spray from the beauty brands website and it took THREE weeks to get to my house. Slowest shipment ever!!!..

Nadiyah

Sally Beauty Supply and Beauty Brands Pros and Cons

Pros
  • Products
  • Variety in products
  • Website
  • Pricing
  • I love the services by the facialists and hairstylists
Cons
  • Customer service
  • Horrendous customer service
  • Unreachable by phone
  • Customer service
  • Missing products
  • Customer service failure that was acknowledge but not addressed

Sally Beauty Supply and Beauty Brands Most Positive Reviews

Top rated reviews
5

Wow creo que los customer no saben lo que dicen no se porque dices que las personas de sally son rudas y de mal...

5

I truly enjoy every visit to Beauty Brands. Portia is the best Hair Stylist in there. I’ve been going to her for well...

Sally Beauty Supply and Beauty Brands Most Critical Reviews

Lowest rated reviews
1

Went to kettering store yesterday to exchange hair trimmers that I just bought in February2015 but they would not do...

1

Day 1- talked to assistant manager about a gift I had received and needed it exchanged for a different type (beauty...

Sally Beauty Supply and Beauty Brands Latest Reviews

Recent published reviews
5

I had my receipt and wanted to rwturn an item i bought but it was over 45 days and they would not give me the price i...

Read all 158 reviews
5

I have used the spa services performed by Rachel McConville at Store No. 102 for 25 years. On a monthly basis I have...

Read all 42 reviews

Sally Beauty Supply and Beauty Brands Products and Services

Most reviewed product and services
  • Sally Beauty Supply Customer Care (35 reviews)
  • Sally Beauty Supply Manager (22 reviews)
  • Sally Beauty Supply Gift Card (3 reviews)
  • Beauty Brands Shipping Service (6 reviews)
  • Beauty Brands Customer Care (6 reviews)
  • Beauty Brands Hairdresser (3 reviews)