PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Response Drainage and Beacon Plumbing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Response Drainage
Beacon Plumbing

First Response Drainage and Beacon Plumbing Overview

Total reviews
11
46
Company responses
7
0
Issues resolved
0
0

Beacon Plumbing was first mentioned on PissedConsumer on Jul 16, 2010 and since then this brand received 46 reviews. It is 35 reviews more than First Response Drainage received since Feb 15, 2012.

First Response Drainage and Beacon Plumbing Consumer Ratings

Rank
6 out of 358 in Plumbing category
34 out of 358 in Plumbing category
Customer service
4 in category
19 in category
Staff
8 in category
23 in category
Price Affordability
6 in category
37 in category

According to consumer ratings and reviews, First Response Drainage ranks 28 points higher in the Plumbing category than Beacon Plumbing. People gave First Response Drainage 3 stars for Customer service criterion in Plumbing category and it is 86 points higher than the worst rated brand in this category. At the same time, Beacon Plumbing was rated 1.3 stars for Customer service criterion in this category and it is 71 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that First Response Drainage has a higher rating than Beacon Plumbing. Regarding Price Affordability criterion, consumers gave First Response Drainage 3.7 stars and it is 93% greater than other in category. Beacon Plumbing however was rated 1 stars and it is 59% greater than other in category.

First Response Drainage and Beacon Plumbing Rating Details

Customer service
3 (4 reviews)
1.3 (21 reviews)
Reviewer's quote

... night I received a call from the man clearing my drain and he told me the problem was caused by wet wipes ( used by the tenants ) I was very happy with the service good value ....

Mahika

...Said they would be out to service between 2-5pm and quoted a $75 service call charge. Their technician started calling at 9am to arrange an earlier time. After multiple calls from technician, Beacon arrived at 11am...

Sarah A
Staff
3.7 (3 reviews)
1.8 (17 reviews)
Reviewer's quote

SCAM, avoid at all cost. Their called "engineer" tried to unclogged the toilet with a plumger for few minutes and then decided to charge me £760 to do the job! I refused straight away called their office and they claimed that they need to remove the toilet and use a Picote and needed to come back...

Max H

They talked to all the staff while they were there racking up time. And then, for 1/2 hour of work, they charged a wooping $860. What the heck plumber is worth $1,400 per hour? $860 for a leak in an completely open black pipe under the sink? Are you beacon serious? If you want to freak the heck...

PissedConsumer1292032
Price Affordability
3.7 (3 reviews)
1 (16 reviews)
Reviewer's quote

I called First Response at 9.00am one particular morning, due to raw sewage flooding my patio, I was obviously very upset by this. A gentleman answered the call. He was patient, understanding and immediately put my mind at ease. He assured me he could assign an engineer to me within an hour. I...

Bear

...office this morning to request some of our money back but based on the previous reviews this company preys on unfortunate circumstances with their outrages prices. Their response is basically "you agreed to the price so too bad". But maybe somebody in this company has an actual caring for the community they service?? We will update...

PissedConsumer1036869

First Response Drainage and Beacon Plumbing Pros and Cons

Pros
No votes
  • Nice people
  • Came quickly
Cons
No votes
  • Ridiculous pricing
  • Pricing and staff
  • Pricing and customer service

First Response Drainage and Beacon Plumbing Most Positive Reviews

Top rated reviews
5

I called First Response at 9.00am one particular morning, due to raw sewage flooding my patio, I was obviously very upse...

No votes

First Response Drainage and Beacon Plumbing Most Critical Reviews

Lowest rated reviews
1

I called them and I was given a two hour slot. The engineer called to say he will be late to which I said fine. He calle...

1

Beacon Plumbing charged me over $850.00 for 30 minutes worth of work!!! The snaked the clogged bath tub and kitchen...

First Response Drainage and Beacon Plumbing Latest Reviews

Recent published reviews
1.1

SCAM, avoid at all cost. Their called "engineer" tried to unclogged the toilet with a plumger for few minutes and then...

Read all 11 reviews
1.3

Felt scammed by Beacon Plumbing yesterday.
Hot water heater died - called Beacon. Said they would be out to service betwe...

Read all 46 reviews

First Response Drainage and Beacon Plumbing Products and Services

Most reviewed product and services
  • First Response Drainage Plumbing Service (3 reviews)
  • Beacon Plumbing Plumbing Service (25 reviews)
  • Beacon Plumbing Repair (3 reviews)
  • Beacon Plumbing Furnace Repair (3 reviews)