PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Beachcomber Hot Tubs and ThermoSpas Hot Tubs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Beachcomber Hot Tubs
ThermoSpas Hot Tubs

Beachcomber Hot Tubs and ThermoSpas Hot Tubs Overview

Total reviews 4 240
Company responses 0 63
Issues resolved 0 0

Beachcomber Hot Tubs and ThermoSpas Hot Tubs Consumer Ratings

Rank
29 out of 260 in Pools, Spas and Plumbing Supplies category
46 out of 260 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
18 in category
41 in category
Customer service
12 in category
60 in category
Website
67 in category
68 in category
Warranty
17 in category
20 in category

Beachcomber Hot Tubs and ThermoSpas Hot Tubs Rating Details

Product or Service Quality
3 (2 reviews)
1.9 (29 reviews)
Reviewer's quote

Picked up March 17, we were going away so hooked up, but wouldnt work, waiting till we returned from vacation on April 2, 2016 and called service. They came out said it needed parts and would come back, also said it couldnt have been PDI with all the missing parts and not working. It has been 16...

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Just got off the phone with customer service regarding an issue with high ph and alkalinity, which I have been trying to adjust for two days using the Thermospa product -- to no avail. The service rep immediately starting telling me that you have to adjust the alkalinity first. I tried to tell her...

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Customer service
3 (2 reviews)
1.4 (34 reviews)
Reviewer's quote

Stan the Man..took GREAT care of me...he narrowed down just what my problem was.....he had me take pictures for him to look at and found just the remedy to take....YOU PEOPLE ROCK !!! Why do you call your email "Pissed Consumer" …. I am far from pissed and wouldn't even consider doing it in my hot...

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Thermospa has had horrible customer service and the salespeople do not communicate to the potential buyers about how very complicated there tubs are to wire to your home and hardwire to the tub. Its been a bait and switch and now you have the money you are done with us!!! I am on City Council in...

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Website
2 (2 reviews)
2 (21 reviews)
Reviewer's quote

No items

I have had 4 hot tubs in my life and this one has a lifespan of 2 years. Less than 3 years old and have had all panels replaced, 2 check valves and 3 pumps. All the panels are again bowed out and now I pay the labor. Same problem as always, bad check valve leaks on motors and burns them out. So I...

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Warranty
2.5 (2 reviews)
2.4 (14 reviews)
Reviewer's quote

No items

...We bought the Concord Deluxe and still have it, and it still works great! We had the control panel replaced under warranty many years ago due to a nearby lightning strike. We had to replace the 3rd stage pump about 13 years after we bought it. That's it...

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Beachcomber Hot Tubs and ThermoSpas Hot Tubs Pros and Cons

Pros
No votes
  • When they left my house
  • Warranty
  • Therapy property
Cons
  • Gaskets leak
  • Being stonewalled
  • Poor customer service
  • Customer experience
  • Unbelivablly poor quality and service with new spa

Beachcomber Hot Tubs and ThermoSpas Hot Tubs Most Positive Reviews

Top rated reviews
4.3

Stan the Man..took GREAT care of me...he narrowed down just what my problem was.....he had me take pictures for him to...

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5

Thermospas is one of the best spa around it is a lil more money but u get what u pay for they are not full foam spas I...

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No votes
5

I put a down payment and made several payments toward a thermospa tub. The salesman there was understanding that my...

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Beachcomber Hot Tubs and ThermoSpas Hot Tubs Most Critical Reviews

Lowest rated reviews
1

Purchased a USed Beach comber Hot tub with 90 day warranty from Burlington Century drive location. Picked up March 17,...

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1

I've was given information that would probably explaine the bad service you all may have gotten. this compnay was...

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No votes
1

i purchased a lexington elite in may 2005, for almost 8000.00. from the start it was plagued with water leaks. the tech...

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Beachcomber Hot Tubs and ThermoSpas Hot Tubs Latest Reviews

Recent published reviews
No votes

Hot tub still leaks, even after all the jet gaskets expensive repair, in fact, it leaks worse/more than before the repai...

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1

I have had 4 hot tubs in my life and this one has a lifespan of 2 years. Less than 3 years old and have had all panels...

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No votes

Do not purchase from this company. After a few months I noticed we lost 2-3 inches of water in a week. When speaking wi...

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1

Just got off the phone with customer service regarding an issue with high ph and alkalinity, which I have been trying to...

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Beachcomber Hot Tubs and ThermoSpas Hot Tubs Products and Services

Most reviewed product and services
  • Beachcomber Hot Tubs Air 750 Slb Hot Tub (1 review)
  • Thermospas Hot Tubs Hot Tub (146 reviews)
  • Thermospas Hot Tubs Customer Care (18 reviews)
  • Thermospas Hot Tubs Sales Representative (1 review)