PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Beachcomber Hot Tubs and Master Spas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Beachcomber Hot Tubs
Master Spas

Beachcomber Hot Tubs and Master Spas Overview

Total reviews
3
271
Company responses
0
187
Issues resolved
0
5

Beachcomber Hot Tubs and Master Spas Consumer Ratings

Rank
31 out of 255 in Pools, Spas and Plumbing Supplies category
9 out of 255 in Pools, Spas and Plumbing Supplies category
Customer service
11 in category
17 in category
Warranty
18 in category
12 in category
Product or Service Quality
17 in category
20 in category
Website
68 in category
22 in category

Beachcomber Hot Tubs and Master Spas Rating Details

Customer service
3 (2 reviews)
2.5 (113 reviews)
Reviewer's quote

Picked up March 17, we were going away so hooked up, but wouldnt work, waiting till we returned from vacation on April 2, 2016 and called service. They came out said it needed parts and would come back, also said it couldnt have been PDI with all the missing parts and not working. It has been 16...

Read full review

...My recommendation is not to go to Master Spa in St Louis Park Mn very very poor customer service experience..

Read full review
Warranty
2.5 (2 reviews)
2.9 (70 reviews)
Reviewer's quote

Stan the Man..took GREAT care of me...he narrowed down just what my problem was.....he had me take pictures for him to look at and found just the remedy to take....YOU PEOPLE ROCK !!! Why do you call your email "Pissed Consumer" …. I am far from pissed and wouldn't even consider doing it in my hot...

Read full review

...These are the guys at the post purchase end! You will avoid what so many have, extremely poor warranty and customer service care. This company is about volume and profit. I have never filed a complaint or been to court in my 62 years, MS is my first! Dont believe me, do your own Independant research...

Read full review
Product or Service Quality
3 (2 reviews)
2.7 (87 reviews)
Reviewer's quote

No items

...SO, I called the Corporate office in Fort Wayne, IN and spoke to Customer Service who insured me that they would contact Joe the Technician..

Read full review
Website
2 (2 reviews)
3.2 (83 reviews)
Reviewer's quote

No items

I was absolutely amazed with the helpfulness of the website, particularly their 24/7 online chat. As you can probably tell, they will help you with any topic or question that you may bring up. It is my apologies for not remembering specifically who I spoke with, but they assisted me with all of my...

Read full review

Beachcomber Hot Tubs and Master Spas Pros and Cons

Pros
No votes
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
Cons
  • Being stonewalled
  • Customer service
  • Lack of service
  • Support

Beachcomber Hot Tubs and Master Spas Most Positive Reviews

Top rated reviews
4.3

Stan the Man..took GREAT care of me...he narrowed down just what my problem was.....he had me take pictures for him to...

Read full review
5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

Read full review
No votes
5

We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer...

Read full review

Beachcomber Hot Tubs and Master Spas Most Critical Reviews

Lowest rated reviews
1

Purchased a USed Beach comber Hot tub with 90 day warranty from Burlington Century drive location. Picked up March 17,...

Read full review
1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

Read full review
No votes
1

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were...

Read full review

Beachcomber Hot Tubs and Master Spas Latest Reviews

Recent published reviews
No votes

Do not purchase from this company. After a few months I noticed we lost 2-3 inches of water in a week. When speaking wi...

Read full review
1.3

Swim spa is 1 month overdue and 3 different explanations from 3 different reps. One said it is in production . Another...

Read full review
No votes
No votes

Ordered Spa 10 weeks ago.on May 16 /2020 and its July 30 th.
we were told August 12 th for production no clue on delivery...

Read full review

Beachcomber Hot Tubs and Master Spas Products and Services

Most reviewed product and services
  • Beachcomber Hot Tubs Air 750 Slb Hot Tub (1 review)
  • Master Spas Hot Tub (82 reviews)
  • Master Spas Customer Care (18 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)