PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Wells Fargo

Bbva Compass Bank and Wells Fargo Overview

Total reviews
212
1574
Company responses
0
0
Issues resolved
3
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1574 reviews. It is 1362 reviews more than Bbva Compass Bank received since Jun 2, 2010.

Bbva Compass Bank and Wells Fargo Consumer Ratings

Rank
74 out of 921 in Banks category
85 out of 921 in Banks category
Customer service
79 in category
94 in category
Reliability
44 in category
85 in category
Product or Service Quality
50 in category
59 in category

According to consumer ratings and reviews, Bbva Compass Bank ranks 11 points higher in the Banks category than Wells Fargo. People gave Bbva Compass Bank 1.4 stars for Customer service criterion in Banks category and it is 135 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 120 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Bbva Compass Bank has a higher rating than Wells Fargo. Regarding Product or Service Quality criterion, consumers gave Bbva Compass Bank 1.5 stars and it is 77% greater than other in category. Wells Fargo however was rated 1.4 stars and it is 72% greater than other in category.

Bbva Compass Bank and Wells Fargo Rating Details

Customer service
1.4 (102 reviews)
1.3 (371 reviews)
Reviewer's quote

...Customer service has been poor, but I have not changed banks because my health limits my activities. My debit card has been compromised four times in the past few months. Bbva has blocked the card each time, but getting them to issue a replacement card has been nearly impossible...

PissedConsumer1769568

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B
Reliability
1.5 (94 reviews)
1.2 (280 reviews)
Reviewer's quote

My husband opened a credit line with them. He works for himself and went through a stretch of some of his customers dropping accounts due to their own situations like job losses, relocations, etc. Due to loss of income, he fell behind on payments to BBVA. He tried multiple times to work out an...

Joesph M

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Dezmen
Product or Service Quality
1.5 (94 reviews)
1.4 (316 reviews)
Reviewer's quote

...be able to up my daily atm withdrawal limit but because I know you are trying to remove all your money and close the account (because of horrible horrible service and being locked out of my account for 12 hours) I won't be able to extend the same courtesy". I'm currently traveling and removing $500 out a day and putting it into...

Meah

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445

Bbva Compass Bank and Wells Fargo Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Corporte policy and problem solving
  • Accounting practices
  • Customer service
  • Incompetant
  • Rude representatives

Bbva Compass Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Bbva Compass Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Bbva Compass Bank and Wells Fargo Latest Reviews

Recent published reviews
1

I have been a customer of BBVA bank for over 20 years. Customer service has been poor, but I have not changed banks...

Read all 212 reviews
1.2

In December I was Told the Safe Deposit Guy Went to Lunch and he had the Keys??? WRONG And Scary as a Customer--You...

Read all 1574 reviews

Bbva Compass Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Bbva Compass Bank Account (36 reviews)
  • Bbva Compass Bank Checking Account (28 reviews)
  • Bbva Compass Bank Customer Care (25 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)