PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Wells Fargo

Bbva Compass Bank and Wells Fargo Overview

Total reviews
242
1615
Company responses
0
0
Issues resolved
4
1

Bbva Compass Bank and Wells Fargo Consumer Ratings

Rank
96 out of 725 in Banks category
88 out of 725 in Banks category
Customer service
82 in category
100 in category
Product or Service Quality
61 in category
68 in category
Reliability
54 in category
88 in category
Website
78 in category
77 in category

Bbva Compass Bank and Wells Fargo Rating Details

Customer service
1.4 (114 reviews)
1.3 (386 reviews)
Reviewer's quote

I have opted in to overdraft protection, I have 5 direct deposits into the account every month and I was in a very tight financial situation and called customer service and gave them specific details about a check I had to write and asked them to please cover the check because from the time it got...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.4 (110 reviews)
1.4 (336 reviews)
Reviewer's quote

...These are the people who are committed tp customer service, but only from 9-5 (if then)..

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Reliability
1.4 (107 reviews)
1.3 (295 reviews)
Reviewer's quote

Money tight because of Virus. You guys charge 10.00 to cash a check from someone that bank's with you. It's there money there account if I could go own TV to expose you guy's I would. You guys are a disappointment to banking. I could see maybe $3

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Website
1.8 (105 reviews)
1.9 (324 reviews)
Reviewer's quote

...they still havent called or sent me a paper to release my vehicle! I am angry! They have a website with the all the big wigs but no phone numbers! I..

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Bbva Compass Bank and Wells Fargo Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Corporte policy and problem solving
  • Problem solving
  • Customer service
  • Incompetant
  • Rude representatives

Bbva Compass Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

While I cannot dismiss anyones experience with BBVA, I can add my own experience!
I absolutely love them!!! I would refer...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Bbva Compass Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

I have been a customer at compass bank in aurora Co. On havana St. For several years now. Romney Dyson is the branch...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Bbva Compass Bank and Wells Fargo Latest Reviews

Recent published reviews
No votes

my name is vicky carmon I deposited a check in your bank sunday th 31 of may the check has cleared but my husband name i...

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1.8

I applied for credit from Wells Fargo in 2015 when I bought my House and got a $10,000 credit limited that's how I...

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No votes

I would like you to close out all information and funds with the start of my new account. I received a request of...

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1

My account through Wells Fargo was closed because I had not used it in 18 months. Because of COVID - 19 I was not able...

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Bbva Compass Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Bbva Compass Bank Account (39 reviews)
  • Bbva Compass Bank Customer Care (29 reviews)
  • Bbva Compass Bank Checking Account (29 reviews)
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)