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  • 2 ISSUES RESOLVED
  • 85 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $22.4K AVERAGE LOSS
1.6
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Rep 1
  • Joseph 1
  • Interest rate 1

Customers don't like

  • Customer service8
  • Corporate policies3
  • Accounting practices3
  • Wainting for service so long2
  • Corporte policy and problem solving2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1024 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.4K AVERAGE LOSS
1.7
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service37
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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