PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Regions Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Regions Bank

Bbva Compass Bank and Regions Bank Overview

Total reviews
211
362
Company responses
0
0
Issues resolved
3
0

Regions Bank was first mentioned on PissedConsumer on Sep 12, 2007 and since then this brand received 362 reviews. It is 151 reviews more than Bbva Compass Bank received since Jun 2, 2010.

Bbva Compass Bank and Regions Bank Consumer Ratings

Rank
74 out of 921 in Banks category
84 out of 921 in Banks category
Customer service
77 in category
72 in category
Reliability
43 in category
68 in category
Product or Service Quality
50 in category
79 in category

According to consumer ratings and reviews, Bbva Compass Bank ranks 10 points higher in the Banks category than Regions Bank. People gave Bbva Compass Bank 1.4 stars for Customer service criterion in Banks category and it is 137 points higher than the worst rated brand in this category. At the same time, Regions Bank was rated 1.4 stars for Customer service criterion in this category and it is 142 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Bbva Compass Bank has a higher rating than Regions Bank. Regarding Product or Service Quality criterion, consumers gave Bbva Compass Bank 1.5 stars and it is 77% greater than other in category. Regions Bank however was rated 1.3 stars and it is 63% greater than other in category.

Bbva Compass Bank and Regions Bank Rating Details

Customer service
1.4 (101 reviews)
1.4 (127 reviews)
Reviewer's quote

...Their customer service is the worst ever. When he was making on time payments, he kept getting locked out of his account every time he tried to pay online. Complaints to customer service never fixed the problem...

Joesph M

...I called the customer service line and managed get two out of 4 waived. I also told the representative or banker I didn’t sign up for that. Then after the call I realized I should not been anything because opted out of that option...

Sullivan
Reliability
1.5 (94 reviews)
1.3 (91 reviews)
Reviewer's quote

I'd rather burn all my money in a field than deposit it into this bank again. They have a new policy that is fluid based on what you need to resolve. They can find a way to say no and state a policy. I was told "yes I would be able to up my daily atm withdrawal limit but because I know you are...

Meah

They closed my account for no reason. When I called the customer service all he told me was go to the branch. When I went to the branch, they told me to call the customer service number. Turns out they need a copy of my lease that I took to them when I first opened the account. They are...

Demarcus C
Product or Service Quality
1.5 (94 reviews)
1.3 (97 reviews)
Reviewer's quote

Hello, I am having a similar issue! I thought I had a full coverage warranty on my Mercedes which I paid $3600 for and when I went to have my car serviced, Mercedes said the warranty provider said I didn’t have a warranty because the dealer never paid them or put in the paperwork. (And dealer went...

Rizwan

...Their prompts are not specific enough and they will not let you just hit (0) for customer service at any time like most companies. If you go on line and look up specific dept phone numbers you will get "thank you for calling bye"...

PissedConsumer1707164

Bbva Compass Bank and Regions Bank Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Local branch staff
  • Initial contact
  • Reps were polite for the most part
Cons
  • Customer service
  • Corporte policy and problem solving
  • Accounting practices
  • Awful customer service
  • Rude abrupt customer service
  • No like at all

Bbva Compass Bank and Regions Bank Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

Bbva Compass Bank and Regions Bank Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

Bbva Compass Bank and Regions Bank Latest Reviews

Recent published reviews
1

My husband opened a credit line with them. He works for himself and went through a stretch of some of his customers...

Read all 211 reviews

I'm a senior and had my life savings account with $20,000 CLOSED because I didn't verify my address and hadn't used it...

Read all 362 reviews

Bbva Compass Bank and Regions Bank Products and Services

Most reviewed product and services
  • Bbva Compass Bank Account (36 reviews)
  • Bbva Compass Bank Checking Account (28 reviews)
  • Bbva Compass Bank Customer Care (25 reviews)
  • Regions Bank Account (81 reviews)
  • Regions Bank Checking Account (52 reviews)
  • Regions Bank Banking Service (33 reviews)