PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Regions Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Regions Bank

Bbva Compass Bank and Regions Bank Overview

Total reviews 233 446
Company responses 0 0
Issues resolved 4 1

Bbva Compass Bank and Regions Bank Consumer Ratings

Rank
92 out of 750 in Banks category
122 out of 750 in Banks category
Customer service
No votes
83 in category
Product or Service Quality
No votes
83 in category
Reliability
No votes
86 in category
Website
No votes
100 in category

Bbva Compass Bank and Regions Bank Rating Details

Customer service
No votes
1.4 (169 reviews)
Reviewer's quote

...Worst customer service there is..

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...MOST IMPORTANT IS CLIENT / CUSTOMER SERVICE..

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Product or Service Quality
No votes
1.3 (130 reviews)
Reviewer's quote

...These are the people who are committed tp customer service, but only from 9-5 (if then)..

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...So I called their Customer Service. Explained my situation and requested a lien release. I was politely put on hold and left there for an hour and ten minutes! Frustrated and tired of waiting, I hung up and opted to try email...

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Reliability
No votes
1.3 (128 reviews)
Reviewer's quote

Bought a vehicle in July. It is now November . Have never received mail from BBVA. Called got nowhere with person I spoke to I could not understand them they could not understand me. Called back got someone who could finally find my account. Made my payment on phone . By time for next payment still...

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No one answered, was told to call back and hung up

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Website
No votes
1.7 (119 reviews)
Reviewer's quote

...they still havent called or sent me a paper to release my vehicle! I am angry! They have a website with the all the big wigs but no phone numbers! I..

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Today the Regions website is experiencing technical problems according to a chat request with a service rep. Of course you would not know this because there is no notification of this anywhere in their log on page. So you spend 15 minutes trying to find out what the issue is with the site not...

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Bbva Compass Bank and Regions Bank Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Initial contact
  • Reps were polite for the most part
  • Local employees are great
Cons
  • Customer service
  • Corporte policy and problem solving
  • Problem solving
  • Awful customer service
  • Lack of communication
  • Rude abrupt customer service

Bbva Compass Bank and Regions Bank Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

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5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

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5

While I cannot dismiss anyones experience with BBVA, I can add my own experience!
I absolutely love them!!! I would refer...

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5

Harrison, Arkansas has great management and an all around good team that cares for their customers!!

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Bbva Compass Bank and Regions Bank Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

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1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

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1

I have been a customer at compass bank in aurora Co. On havana St. For several years now. Romney Dyson is the branch...

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1

Bought a vaca home thru Regions Bank with excellent credit and 20% down and they delayed loan, never communicated...

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Bbva Compass Bank and Regions Bank Latest Reviews

Recent published reviews
1

Bought a vehicle in July. It is now November . Have never received mail from BBVA. Called got nowhere with person I...

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No votes

Brien Charles and spouse Tennise Charles are presently homeless in Memphis Tenn. Regis Salons and Pilot Flying J of...

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2.5

Wait times on Hold ! I tried to contact their "Security" dept and was on hold for one hour and fifteen minutes. Worst...

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No votes

Me and my spouse opened a bank account at Regions Bank of Cartersville Ga on 09/14/2020. We are the current victims of a...

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Bbva Compass Bank and Regions Bank Products and Services

Most reviewed product and services
  • Bbva Compass Bank Checking Account (28 reviews)
  • Bbva Compass Bank Banking Service (14 reviews)
  • Bbva Compass Bank Credit Card (11 reviews)
  • Regions Bank Checking Account (56 reviews)
  • Regions Bank Banking Service (35 reviews)
  • Regions Bank Manager (14 reviews)