PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Regions Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Regions Bank

Bbva Compass Bank and Regions Bank Overview

Total reviews
201
358
Company responses
0
0
Issues resolved
3
0

Regions Bank was first mentioned on PissedConsumer on Sep 12, 2007 and since then this brand received 358 reviews. It is 157 reviews more than Bbva Compass Bank received since Jun 2, 2010.

Bbva Compass Bank and Regions Bank Consumer Ratings

Rank
71 out of 1026 in Banks category
80 out of 1026 in Banks category
Customer service
72 in category
69 in category
Reliability
37 in category
68 in category
Product or Service Quality
50 in category
71 in category

According to consumer ratings and reviews, Bbva Compass Bank ranks 9 points higher in the Banks category than Regions Bank. People gave Bbva Compass Bank 1.4 stars for Customer service criterion in Banks category and it is 142 points higher than the worst rated brand in this category. At the same time, Regions Bank was rated 1.4 stars for Customer service criterion in this category and it is 145 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Bbva Compass Bank has a higher rating than Regions Bank. Regarding Product or Service Quality criterion, consumers gave Bbva Compass Bank 1.5 stars and it is 77% greater than other in category. Regions Bank however was rated 1.3 stars and it is 67% greater than other in category.

Bbva Compass Bank and Regions Bank Rating Details

Customer service
1.4 (95 reviews)
1.4 (125 reviews)
Reviewer's quote

This bank is no different than any other big bank they claim they have customer service but they really don't they adhere to their policies and procedures and they don't listen to the problem instead they perpetuate the issue my issue is that I had a transaction post in error from my cell phone...

Tamra

...Their prompts are not specific enough and they will not let you just hit (0) for customer service at any time like most companies. If you go on line and look up specific dept phone numbers you will get "thank you for calling bye"...

PissedConsumer1707164
Reliability
1.5 (91 reviews)
1.3 (89 reviews)
Reviewer's quote

Pre approved credit card scam

PissedConsumer1724655

I used regions for over 8 years when I was in high school and college, they were fine then, just an average bank but when I became Active Duty Army things have been extremely frustrating with Regions due to the locations being based in the south east and the customer service is the worst by far...

James H
Product or Service Quality
1.5 (89 reviews)
1.3 (95 reviews)
Reviewer's quote

When i called customer service, which i rarely ever call them over they phone they asked me to verify my SSN and drivers license to get access to my acount. Fine, but when i explained to them i needed help unlocking my acccount they wanted more info a password i set up years ago when i first got...

Britney l

WAS a customer of theirs for 30 yrs. A hacker got into my account and set up some payments through Zelle (which I had never heard of or ever used). Transactions were set up at 2:40 a.m. (a time I am never on line using a program I have never used) Regions refuses to refund the $ taken from me...

Kim M

Bbva Compass Bank and Regions Bank Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Local branch staff
  • Initial contact
  • Reps were polite for the most part
Cons
  • Customer service
  • Corporte policy and problem solving
  • Accounting practices
  • Awful customer service
  • Rude abrupt customer service
  • Lack of communication

Bbva Compass Bank and Regions Bank Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

Bbva Compass Bank and Regions Bank Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

Bbva Compass Bank and Regions Bank Latest Reviews

Recent published reviews
1

Pre approved credit card scam

Read all 201 reviews
2.7

Customer for years: "every time" I call it takes 25+ min. to speak to some one. Their prompts are not specific enough an...

Read all 358 reviews

Bbva Compass Bank and Regions Bank Products and Services

Most reviewed product and services
  • Bbva Compass Bank Account (35 reviews)
  • Bbva Compass Bank Checking Account (28 reviews)
  • Bbva Compass Bank Customer Care (25 reviews)
  • Regions Bank Account (78 reviews)
  • Regions Bank Checking Account (52 reviews)
  • Regions Bank Banking Service (32 reviews)