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Bbva Compass Bank
Chase Bank

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Bbva Compass Bank

Bbva Compass Bank

1.6
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 188 TOTAL REVIEWS
Rank
67 out of 1013
in Banks category
Rating Details
Customer service
Reliability
Product or Service Quality
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    509
  • SUCCESSFUL
    61%
  • AVG CALL DURATION
    02:48
  • ISSUES RESOLVED
    11%
Top Products and Services
1.3
36 reviews
1.1
25 reviews
1.5
24 reviews
Chase Bank

Chase Bank

1.5
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1616 TOTAL REVIEWS
Rank
81 out of 1013
in Banks category
Rating Details
Customer service
Reliability
Product or Service Quality
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    638
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    21%
Top Products and Services
1.4
225 reviews
1.4
191 reviews
1.5
166 reviews

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Anonymous
#1752734
Customer service
Very poor. You never know who you are talking to.

Never the same person twice. Always promise to call back, never do.
Product or Service Quality
Same as above.

No follow through.
I have something else to compare
The app is not at all user friendly. Completely disappointed.

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