PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Chase Bank

Bbva Compass Bank and Chase Bank Overview

Total reviews
241
1709
Company responses
0
0
Issues resolved
4
9

Bbva Compass Bank and Chase Bank Consumer Ratings

Rank
93 out of 709 in Banks category
90 out of 709 in Banks category
Customer service
No votes
92 in category
Product or Service Quality
No votes
40 in category
Reliability
No votes
57 in category
Website
No votes
52 in category

Bbva Compass Bank and Chase Bank Rating Details

Customer service
No votes
1.2 (494 reviews)
Reviewer's quote

I have opted in to overdraft protection, I have 5 direct deposits into the account every month and I was in a very tight financial situation and called customer service and gave them specific details about a check I had to write and asked them to please cover the check because from the time it got...

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I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Product or Service Quality
No votes
1.6 (425 reviews)
Reviewer's quote

...These are the people who are committed tp customer service, but only from 9-5 (if then)..

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...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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Reliability
No votes
1.3 (351 reviews)
Reviewer's quote

Money tight because of Virus. You guys charge 10.00 to cash a check from someone that bank's with you. It's there money there account if I could go own TV to expose you guy's I would. You guys are a disappointment to banking. I could see maybe $3

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i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says they never received now charged late fee and possible bad credit report!

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Website
No votes
2 (387 reviews)
Reviewer's quote

...they still havent called or sent me a paper to release my vehicle! I am angry! They have a website with the all the big wigs but no phone numbers! I..

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Bbva Compass Bank and Chase Bank Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Customer service
  • Corporte policy and problem solving
  • Problem solving
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bbva Compass Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

While I cannot dismiss anyones experience with BBVA, I can add my own experience!
I absolutely love them!!! I would refer...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Bbva Compass Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I have been a customer at compass bank in aurora Co. On havana St. For several years now. Romney Dyson is the branch...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Bbva Compass Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

I would like you to close out all information and funds with the start of my new account. I received a request of...

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1.8

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says...

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1

Decline card twice a restaurant embarrassing

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2

I have a personal Chase cred card which was issued to me about a year ago. I also have a business credit card from Chase...

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Bbva Compass Bank and Chase Bank Products and Services

Most reviewed product and services
  • Bbva Compass Bank Account (39 reviews)
  • Bbva Compass Bank Checking Account (29 reviews)
  • Bbva Compass Bank Customer Care (29 reviews)
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (166 reviews)