PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Chase Bank

Bbva Compass Bank and Chase Bank Overview

Total reviews
203
1629
Company responses
0
0
Issues resolved
3
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1426 reviews more than Bbva Compass Bank received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bbva Compass Bank customer support team than with Chase Bank customer service.

Bbva Compass Bank and Chase Bank Consumer Ratings

Rank
72 out of 1027 in Banks category
88 out of 1027 in Banks category
Customer service
73 in category
95 in category
Reliability
40 in category
57 in category
Product or Service Quality
50 in category
36 in category

According to consumer ratings and reviews, Bbva Compass Bank ranks 16 points higher in the Banks category than Chase Bank. People gave Bbva Compass Bank 1.4 stars for Customer service criterion in Banks category and it is 141 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Bbva Compass Bank has a higher rating than Chase Bank. Regarding Product or Service Quality criterion, consumers gave Bbva Compass Bank 1.5 stars and it is 77% greater than other in category. Chase Bank however was rated 1.6 stars and it is 83% greater than other in category.

Bbva Compass Bank and Chase Bank Rating Details

Customer service
1.4 (96 reviews)
1.3 (448 reviews)
Reviewer's quote

This bank is no different than any other big bank they claim they have customer service but they really don't they adhere to their policies and procedures and they don't listen to the problem instead they perpetuate the issue my issue is that I had a transaction post in error from my cell phone...

Tamra

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Reliability
1.5 (92 reviews)
1.4 (310 reviews)
Reviewer's quote

Good morningWe have been trying to call BBVA to talk to them about GAP insurance we had on a vehicle that we lost. The bank have been paid by Allstate and we owe over $4,000 and have gap insurance. We are paying for a vehicle we dont have. Please someone call us at 409-223-3749

Peggi

I spoke with Jason Tiller at Chase for a couple weeks on several occasions about taking a equity line out on an investment property. Most banks won't do that but he said no problem. I requested that he double check and make sure he could do that. He want and checked and said he could. I have an 800...

PissedConsumer1701296
Product or Service Quality
1.5 (90 reviews)
1.6 (379 reviews)
Reviewer's quote

When i called customer service, which i rarely ever call them over they phone they asked me to verify my SSN and drivers license to get access to my acount. Fine, but when i explained to them i needed help unlocking my acccount they wanted more info a password i set up years ago when i first got...

Britney l

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

Bbva Compass Bank and Chase Bank Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Convenience
  • Having atms everywhere
  • Online banking
Cons
  • Customer service
  • Corporte policy and problem solving
  • Accounting practices
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bbva Compass Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Bbva Compass Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Bbva Compass Bank and Chase Bank Latest Reviews

Recent published reviews

I was refused help to activate a debit card and I really needed to activate it. I was first asked a myriad of...

Read all 203 reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

Bbva Compass Bank and Chase Bank Products and Services

Most reviewed product and services
  • Bbva Compass Bank Account (35 reviews)
  • Bbva Compass Bank Checking Account (28 reviews)
  • Bbva Compass Bank Customer Care (25 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)