PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BBVA Compass Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BBVA Compass Bank
Chase Bank

BBVA Compass Bank and Chase Bank Overview

Total reviews 240 2368
Company responses 0 0
Issues resolved 4 16

BBVA Compass Bank and Chase Bank Consumer Ratings

Rank
222 out of 1245 in Banks category
190 out of 1245 in Banks category
Customer service
227 in category
217 in category
Reliability
182 in category
161 in category
Product or Service Quality
200 in category
160 in category
Website
188 in category
139 in category

BBVA Compass Bank and Chase Bank Rating Details

Customer service
1.3
(118 reviews)
1.4
(775 reviews)
Reviewer's quote

I have asked every single customer service rep for the document to be told we will fax it to you and still do not have one. I have asked for a manager to help resolve the issue and there is not a manager on site that is willing to help us in anyway!! The 1st line of customer services does not know...

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Reliability
1.5
(112 reviews)
1.6
(617 reviews)
Reviewer's quote

No branches. NO customer service help. They have limited hours. They can never help you with anything when you call. They never solve any issue. Always want to send you to a branch when all branches are like 40 minutes away

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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money

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Product or Service Quality
1.5
(112 reviews)
1.6
(673 reviews)
Reviewer's quote

...These are the people who are committed tp customer service, but only from 9-5 (if then)..

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Website
1.8
(108 reviews)
2
(630 reviews)
Reviewer's quote

...they still havent called or sent me a paper to release my vehicle! I am angry! They have a website with the all the big wigs but no phone numbers! I..

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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BBVA Compass Bank and Chase Bank Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Corporte policy and problem solving
  • Problem solving
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

BBVA Compass Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

I clicked The wrong thing for a subscription I now cancelled the subscription but I need To get the money back because...

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5

Waiting for call back. Uploaded documents and have not heard about my card status Have been waiting a few days

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5

While I cannot dismiss anyones experience with BBVA, I can add my own experience!
I absolutely love them!!! I would refer...

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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BBVA Compass Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I opened a bank account with them just to test the waters. Had read reviews and needless to say didn't listen. So I...

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1

November 2014 we opened an Amazon rewards chase account. After a few days of us using it, our account was cancelled due...

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1

Twice now the bank charged me for paper statements after i turned themm off. Put some money in marketlink c.d which...

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1

FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...

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BBVA Compass Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

solicito una direccion de email o correo para envio de los documentos, pues quiero localizar mi cuenta y cerrarla....

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No votes

Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...

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1

Im calling to make an auto loan. I was told I could not use my Visa card. I asked if that changed and was not given and...

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No votes

Just waiting on my new card to arrive.. I talked to customer service a day or so ago n he said my new card is on the...

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