PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
Wells Fargo

Bbt Bank and Wells Fargo Overview

Total reviews
220
1604
Company responses
0
0
Issues resolved
1
1

Bbt Bank and Wells Fargo Consumer Ratings

Rank
109 out of 710 in Banks category
86 out of 710 in Banks category
Customer service
111 in category
91 in category
Website
121 in category
70 in category
Product or Service Quality
71 in category
61 in category
Reliability
80 in category
86 in category

Bbt Bank and Wells Fargo Rating Details

Customer service
1.1 (86 reviews)
1.3 (381 reviews)
Reviewer's quote

...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Website
1.4 (68 reviews)
1.9 (318 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Product or Service Quality
1.4 (68 reviews)
1.4 (328 reviews)
Reviewer's quote

...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Reliability
1.3 (66 reviews)
1.2 (289 reviews)
Reviewer's quote

I was right on all what I said except the part.they return my refunds it was the teller told me that so I do feel alittle better I get my refunds but I still have 15 more to dispute

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Bbt Bank and Wells Fargo Pros and Cons

Pros
  • Low maintenance fees
  • Colleen at the good drive branch
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Service
  • Fees
  • Customer service
  • Incompetant
  • Rude representatives

Bbt Bank and Wells Fargo Most Positive Reviews

Top rated reviews
3.7

I am a business account holder at this bank and I am just shocked at the lack of customer service and care shown to...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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3.6

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Bbt Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

So, I am one of the unlucky Citibank Clients that got switched over to BBT involuntarily. Being a happy Citibank...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Bbt Bank and Wells Fargo Latest Reviews

Recent published reviews
No votes

Hi CEO. My accnt was locked due to online activities, i was told that someone would have contacted me to unblocked my ac...

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1.2

I’m having a problem with claims rep for a purchase they sent me a copy of questions I answer with rep. Two of the...

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2.4

I was right on all what I said except the part.they return my refunds it was the teller told me that so I do feel...

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1

Trying to deposit
ATM malfunctioned
Didn't get full credit
Refused to fix problem
Without the money for 9 months

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Bbt Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Bbt Bank Checking Account (40 reviews)
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Customer Care (23 reviews)
  • Wells Fargo Account (236 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)