PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
Wells Fargo

Bbt Bank and Wells Fargo Overview

Total reviews
211
1570
Company responses
0
0
Issues resolved
0
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1570 reviews. It is 1359 reviews more than Bbt Bank received since Mar 12, 2008.

Bbt Bank and Wells Fargo Consumer Ratings

Rank
107 out of 1027 in Banks category
82 out of 1027 in Banks category
Customer service
110 in category
90 in category
Website
115 in category
67 in category
Product or Service Quality
84 in category
58 in category

According to consumer ratings and reviews, Wells Fargo ranks 25 points higher in the Banks category than Bbt Bank. People gave Bbt Bank 1.1 stars for Customer service criterion in Banks category and it is 104 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wells Fargo has a higher rating than Bbt Bank. Regarding Product or Service Quality criterion, consumers gave Bbt Bank 1.3 stars and it is 61% greater than other in category. Wells Fargo however was rated 1.4 stars and it is 73% greater than other in category.

Bbt Bank and Wells Fargo Rating Details

Customer service
1.1 (81 reviews)
1.3 (368 reviews)
Reviewer's quote

Their system keeps changing the Pin on my Debit cards to a default pin. Then they want to charge to give me access or they will lock down my account for 10 to 14 business days until I can get a new PIN through the mail. Causing me not be able to access either one of my accountsI've had accounts...

Carl L

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Website
1.5 (65 reviews)
1.9 (306 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

Justice

...Had to call the phone number to get help off there website. Just to find out they deleted my password. They claimed it was because of a software update...

PissedConsumer1445000
Product or Service Quality
1.3 (64 reviews)
1.4 (315 reviews)
Reviewer's quote

It is not even funny how this bank did not honor the stop payment I placed, even after the teller personally called me and was so apologizing to me. My landlord who was able to cash it was bragging how it pays to have friends in high places. I sent my very long letter and print offs etc to their...

Sally

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit...

PissedConsumer1617460

Bbt Bank and Wells Fargo Pros and Cons

Pros
  • Colleen at the good drive branch
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Fees
  • Worst customer service
  • Customer service
  • Incompetant
  • Rude representatives

Bbt Bank and Wells Fargo Most Positive Reviews

Top rated reviews
3.8

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Bbt Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Bbt Bank and Wells Fargo Latest Reviews

Recent published reviews
1.4

We have 2 business accounts, business credit cards, and a line of credit through BB&T. The personalization is gone. I...

Read all 211 reviews
1

I have been in a continuum of victimization for quite some time. When the perpetrators of my victimization decided to...

Read all 1570 reviews

Bbt Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Checking Account (38 reviews)
  • Bbt Bank Customer Care (22 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)