PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Bbt Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Bbt Bank

SunTrust and Bbt Bank Overview

Total reviews
314
224
Company responses
0
0
Issues resolved
1
1

SunTrust and Bbt Bank Consumer Ratings

Rank
318 out of 1845 in Financial Services category
114 out of 719 in Banks category
Customer service
240 in category
115 in category
Product or Service Quality
210 in category
74 in category
Reliability
194 in category
85 in category
Website
240 in category
125 in category

SunTrust and Bbt Bank Rating Details

Customer service
1.3 (135 reviews)
1.1 (86 reviews)
Reviewer's quote

Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

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Product or Service Quality
1.4 (112 reviews)
1.4 (68 reviews)
Reviewer's quote

I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

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Reliability
1.3 (101 reviews)
1.3 (67 reviews)
Reviewer's quote

After spending hours gathering/providing documentation and applying for a business account, they arbitrarily closed my account claiming it was due to possible fraud.They could have easily asked more questions, or for more documentation, but instead they called me very early in the morning and after...

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went to cash a check my husband wrote me and cashier's drive thur would not cash and was very hateful will be pulling money from this account and telling everyone else to

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Website
1.7 (97 reviews)
1.4 (69 reviews)
Reviewer's quote

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

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SunTrust and Bbt Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • Low maintenance fees
  • Colleen at the good drive branch
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Customer service
  • Service
  • Fees

SunTrust and Bbt Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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3.7

I am a business account holder at this bank and I am just shocked at the lack of customer service and care shown to...

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5

The young lady handle the stop payment

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3.6

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

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SunTrust and Bbt Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

So, I am one of the unlucky Citibank Clients that got switched over to BBT involuntarily. Being a happy Citibank...

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SunTrust and Bbt Bank Latest Reviews

Recent published reviews
1

After spending hours gathering/providing documentation and applying for a business account, they arbitrarily closed my a...

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No votes

I've been paying overdraft fees for months I've was identy theft

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No votes

Good evening. My name is Leslie Lombard and was a customer of Suntrust since August 2019.
On Friday, July 3, I went to th...

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No votes

On March 17, 2020 my BB&;;;T Bank Account was scammed. On March 18, 2020 My daughter and I visited our personal...

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SunTrust and Bbt Bank Products and Services

Most reviewed product and services
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (39 reviews)
  • Suntrust Customer Care (23 reviews)
  • Bbt Bank Checking Account (40 reviews)
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Customer Care (23 reviews)