PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Bbt Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Bbt Bank

SunTrust and Bbt Bank Overview

Total reviews 325 231
Company responses 0 0
Issues resolved 1 1

SunTrust and Bbt Bank Consumer Ratings

Rank
333 out of 1895 in Financial Services category
127 out of 742 in Banks category
Customer service
219 in category
105 in category
Product or Service Quality
196 in category
72 in category
Reliability
169 in category
76 in category
Website
230 in category
115 in category

SunTrust and Bbt Bank Rating Details

Customer service
1.3 (139 reviews)
1.1 (89 reviews)
Reviewer's quote

...Finally, Customer service answered and immediately transferred me to another department where the recording stated my expected hold time was 5-10 minutes..

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...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

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Product or Service Quality
1.4 (116 reviews)
1.3 (72 reviews)
Reviewer's quote

...You could release the money that is mine terrible service even the branch people were rude . I want my money that belongs to me not in November but now ..

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...So we went there for service and then we didnt get any service. thats not the way to do business. So we took our business at another bank..

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Reliability
1.3 (104 reviews)
1.3 (70 reviews)
Reviewer's quote

My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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Why can you just talk to a freaking person anymore then your customers would waste 20 minutes or much longer. I need to talk to collections dept. But your dumb *** voice thing doesn't have that dept. So here I am wasting my time on an issue that shouldn't exist. I never asked you to send me a card...

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Website
1.7 (102 reviews)
1.4 (71 reviews)
Reviewer's quote

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

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SunTrust and Bbt Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • Low maintenance fees
  • Colleen at the good drive branch
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Customer service
  • Service
  • Fees

SunTrust and Bbt Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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3.7

I am a business account holder at this bank and I am just shocked at the lack of customer service and care shown to...

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5

The young lady handle the stop payment

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3.6

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

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SunTrust and Bbt Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

So, I am one of the unlucky Citibank Clients that got switched over to BBT involuntarily. Being a happy Citibank...

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SunTrust and Bbt Bank Latest Reviews

Recent published reviews
1

Well hadn't had and account long . I was mailed a check check looked authentic so deposited through my mobile phone . I...

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No votes

I need to open back up my account

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No votes

I had a friend go through BB&T for small business acct but I have been with Suntrust for years and knew you were mer...

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No votes

I lost my job. My account ended up being closed because I had a negative balance. I have 2 direct deposits that suppose...

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SunTrust and Bbt Bank Products and Services

Most reviewed product and services
  • Suntrust Checking Account (42 reviews)
  • Suntrust Banking Service (21 reviews)
  • Suntrust Online Banking (8 reviews)
  • Bbt Bank Checking Account (40 reviews)
  • Bbt Bank Banking Service (19 reviews)
  • Bbt Bank Online Banking (14 reviews)