PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Bbt Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Bbt Bank

SunTrust and Bbt Bank Overview

Total reviews
287
213
Company responses
0
0
Issues resolved
1
0

SunTrust was first mentioned on PissedConsumer on Jan 12, 2008 and since then this brand received 287 reviews. It is 74 reviews more than Bbt Bank received since Mar 12, 2008.

SunTrust and Bbt Bank Consumer Ratings

Rank
287 out of 2345 in Financial Services category
107 out of 921 in Banks category
Customer service
242 in category
112 in category
Product or Service Quality
203 in category
86 in category
Staff
188 in category
69 in category

SunTrust and Bbt Bank Rating Details

Customer service
1.2 (120 reviews)
1.1 (81 reviews)
Reviewer's quote

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C

...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

Michael W
Product or Service Quality
1.4 (101 reviews)
1.3 (64 reviews)
Reviewer's quote

...I was changing banks due to poor WF service. They take the check open the account and the WF account pays the check the same day. On 3/8/19 I get a form letter telling me that their is a hold on the account...

Wm H

...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

Nancy S
Staff
1.5 (98 reviews)
1.6 (63 reviews)
Reviewer's quote

...00 and how did your inadequate staff get away with this..

Jennings

I have had an account at Bb&;;;;;;;;;;;;;t, Hallandale, Florida, branch, for over 30 years, average balance, 100,000$. On occasion, I will use your telephone automated info for account balance.. your prompt asks for my social security #, and or tax ID, both of which is illegal!!! You have my...

Anitra

SunTrust and Bbt Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
  • Colleen at the good drive branch
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Customer service
  • Fees
  • Worst customer service

SunTrust and Bbt Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

3.8

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

SunTrust and Bbt Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

SunTrust and Bbt Bank Latest Reviews

Recent published reviews

Except it's your deposits immediately after close my account with no explanation 2 days before Thanksgiving I walked...

Read all 287 reviews

Im not sure Im trying to use my pin number to make a purchase but it wont allow me to do anything once I put in my...

Read all 213 reviews

SunTrust and Bbt Bank Products and Services

Most reviewed product and services
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (35 reviews)
  • Suntrust Banking Service (20 reviews)
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Checking Account (38 reviews)
  • Bbt Bank Customer Care (22 reviews)