PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
SunTrust

Bbt Bank and SunTrust Overview

Total reviews
213
287
Company responses
0
0
Issues resolved
0
1

SunTrust was first mentioned on PissedConsumer on Jan 12, 2008 and since then this brand received 287 reviews. It is 74 reviews more than Bbt Bank received since Mar 12, 2008.

Bbt Bank and SunTrust Consumer Ratings

Rank
107 out of 920 in Banks category
287 out of 2348 in Financial Services category
Customer service
109 in category
240 in category
Website
114 in category
210 in category
Product or Service Quality
83 in category
202 in category

Bbt Bank and SunTrust Rating Details

Customer service
1.1 (81 reviews)
1.2 (120 reviews)
Reviewer's quote

...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

Michael W

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C
Website
1.5 (65 reviews)
1.8 (86 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

Justice

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

Raquelia L
Product or Service Quality
1.3 (64 reviews)
1.4 (101 reviews)
Reviewer's quote

...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

Nancy S

...I was changing banks due to poor WF service. They take the check open the account and the WF account pays the check the same day. On 3/8/19 I get a form letter telling me that their is a hold on the account...

Wm H

Bbt Bank and SunTrust Pros and Cons

Pros
  • Colleen at the good drive branch
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
Cons
  • Customer service
  • Fees
  • Worst customer service
  • Customer service
  • Does not work with customers
  • Staff attitude

Bbt Bank and SunTrust Most Positive Reviews

Top rated reviews
3.8

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

Bbt Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

Bbt Bank and SunTrust Latest Reviews

Recent published reviews

Im not sure Im trying to use my pin number to make a purchase but it wont allow me to do anything once I put in my...

Read all 213 reviews

Except it's your deposits immediately after close my account with no explanation 2 days before Thanksgiving I walked...

Read all 287 reviews

Bbt Bank and SunTrust Products and Services

Most reviewed product and services
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Checking Account (38 reviews)
  • Bbt Bank Customer Care (22 reviews)
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (35 reviews)
  • Suntrust Banking Service (20 reviews)