PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
SunTrust

Bbt Bank and SunTrust Overview

Total reviews
211
285
Company responses
0
0
Issues resolved
0
1

SunTrust was first mentioned on PissedConsumer on Jan 12, 2008 and since then this brand received 285 reviews. It is 74 reviews more than Bbt Bank received since Mar 12, 2008.

Bbt Bank and SunTrust Consumer Ratings

Rank
108 out of 1028 in Banks category
285 out of 2599 in Financial Services category
Customer service
109 in category
241 in category
Website
114 in category
208 in category
Product or Service Quality
84 in category
200 in category

Bbt Bank and SunTrust Rating Details

Customer service
1.1 (81 reviews)
1.2 (119 reviews)
Reviewer's quote

Their system keeps changing the Pin on my Debit cards to a default pin. Then they want to charge to give me access or they will lock down my account for 10 to 14 business days until I can get a new PIN through the mail. Causing me not be able to access either one of my accountsI've had accounts...

Carl L

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C
Website
1.5 (65 reviews)
1.8 (86 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

Justice

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

Raquelia L
Product or Service Quality
1.3 (64 reviews)
1.4 (101 reviews)
Reviewer's quote

It is not even funny how this bank did not honor the stop payment I placed, even after the teller personally called me and was so apologizing to me. My landlord who was able to cash it was bragging how it pays to have friends in high places. I sent my very long letter and print offs etc to their...

Sally

after 40 years of being an account holder our buisness account was closed. due to some form of internal paperwork error with a very high daily balance

Helen S

Bbt Bank and SunTrust Pros and Cons

Pros
  • Colleen at the good drive branch
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
Cons
  • Customer service
  • Fees
  • Worst customer service
  • Customer service
  • Does not work with customers
  • Greed

Bbt Bank and SunTrust Most Positive Reviews

Top rated reviews
3.8

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

Bbt Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

Bbt Bank and SunTrust Latest Reviews

Recent published reviews
1.4

We have 2 business accounts, business credit cards, and a line of credit through BB&T. The personalization is gone. I...

Read all 211 reviews
1

Customer service is non-existent, the whole experience is a nightmare. Visiting a branch is an hour long ordeal, they...

Read all 285 reviews

Bbt Bank and SunTrust Products and Services

Most reviewed product and services
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Checking Account (38 reviews)
  • Bbt Bank Customer Care (22 reviews)
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (34 reviews)
  • Suntrust Banking Service (20 reviews)