PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
SunTrust

Bbt Bank and SunTrust Overview

Total reviews
227
317
Company responses
0
0
Issues resolved
1
1

Bbt Bank and SunTrust Consumer Ratings

Rank
114 out of 725 in Banks category
325 out of 1858 in Financial Services category
Customer service
117 in category
246 in category
Website
127 in category
239 in category
Product or Service Quality
74 in category
214 in category
Reliability
87 in category
198 in category

Bbt Bank and SunTrust Rating Details

Customer service
1.1 (87 reviews)
1.3 (137 reviews)
Reviewer's quote

...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

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Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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Website
1.4 (70 reviews)
1.7 (98 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

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...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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Product or Service Quality
1.3 (70 reviews)
1.4 (114 reviews)
Reviewer's quote

...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

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I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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Reliability
1.3 (69 reviews)
1.3 (103 reviews)
Reviewer's quote

Why can you just talk to a freaking person anymore then your customers would waste 20 minutes or much longer. I need to talk to collections dept. But your dumb *** voice thing doesn't have that dept. So here I am wasting my time on an issue that shouldn't exist. I never asked you to send me a card...

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My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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Bbt Bank and SunTrust Pros and Cons

Pros
  • Low maintenance fees
  • Colleen at the good drive branch
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
Cons
  • Customer service
  • Service
  • Fees
  • Customer service
  • Does not work with customers
  • Staff attitude

Bbt Bank and SunTrust Most Positive Reviews

Top rated reviews
3.7

I am a business account holder at this bank and I am just shocked at the lack of customer service and care shown to...

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5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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3.6

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

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5

The young lady handle the stop payment

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Bbt Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

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1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

So, I am one of the unlucky Citibank Clients that got switched over to BBT involuntarily. Being a happy Citibank...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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Bbt Bank and SunTrust Latest Reviews

Recent published reviews
No votes

It's telling me that my information ain't right and the automated service can't help me talk to a representative

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No votes

I needed a cheque to be paid into my savings account but they needed me to talk to me and am not in town right now

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1

Why can you just talk to a freaking person anymore then your customers would waste 20 minutes or much longer. I need to...

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1

My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

Read full review

Bbt Bank and SunTrust Products and Services

Most reviewed product and services
  • Bbt Bank Checking Account (40 reviews)
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Customer Care (23 reviews)
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (41 reviews)
  • Suntrust Customer Care (23 reviews)