PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
Pnc Bank

Bbt Bank and Pnc Bank Overview

Total reviews
227
645
Company responses
0
0
Issues resolved
1
1

Bbt Bank and Pnc Bank Consumer Ratings

Rank
114 out of 725 in Banks category
89 out of 725 in Banks category
Customer service
116 in category
88 in category
Product or Service Quality
74 in category
95 in category
Website
126 in category
81 in category
Reliability
85 in category
82 in category

Bbt Bank and Pnc Bank Rating Details

Customer service
1.1 (87 reviews)
1.3 (227 reviews)
Reviewer's quote

...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

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20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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Product or Service Quality
1.3 (70 reviews)
1.3 (209 reviews)
Reviewer's quote

...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

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...Banks in general have bad service if the are from the major line..

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Website
1.4 (70 reviews)
1.8 (166 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

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I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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Reliability
1.3 (69 reviews)
1.3 (169 reviews)
Reviewer's quote

Why can you just talk to a freaking person anymore then your customers would waste 20 minutes or much longer. I need to talk to collections dept. But your dumb *** voice thing doesn't have that dept. So here I am wasting my time on an issue that shouldn't exist. I never asked you to send me a card...

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I have been disputing these reoccurring transactions that we're going on some of them for 2 years. I had deposited a cashier's check recently and when it cleared I paid my debts then once decided they wanted there money back when it wasn't there they closed out my account without a notification...

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Bbt Bank and Pnc Bank Pros and Cons

Pros
  • Low maintenance fees
  • Colleen at the good drive branch
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Customer service
  • Service
  • Fees
  • Customer service
  • Unfair fee s
  • Difficult to work with

Bbt Bank and Pnc Bank Most Positive Reviews

Top rated reviews
3.7

I am a business account holder at this bank and I am just shocked at the lack of customer service and care shown to...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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3.6

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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Bbt Bank and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

So, I am one of the unlucky Citibank Clients that got switched over to BBT involuntarily. Being a happy Citibank...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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Bbt Bank and Pnc Bank Latest Reviews

Recent published reviews
No votes

It's telling me that my information ain't right and the automated service can't help me talk to a representative

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4

I have been disputing these reoccurring transactions that we're going on some of them for 2 years. I had deposited a...

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1

Why can you just talk to a freaking person anymore then your customers would waste 20 minutes or much longer. I need to...

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1

Open PNC branches or I will draw my money out and go to a bank that has open lobbies.

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Bbt Bank and Pnc Bank Products and Services

Most reviewed product and services
  • Bbt Bank Checking Account (40 reviews)
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Customer Care (23 reviews)
  • Pnc Bank Account (85 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)