PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
Pnc Bank

Bbt Bank and Pnc Bank Overview

Total reviews
208
583
Company responses
0
0
Issues resolved
0
0

Pnc Bank was first mentioned on PissedConsumer on Jul 19, 2008 and since then this brand received 583 reviews. It is 375 reviews more than Bbt Bank received since Mar 12, 2008.

Bbt Bank and Pnc Bank Consumer Ratings

Rank
123 out of 1025 in Banks category
82 out of 1025 in Banks category
Customer service
109 in category
78 in category
Website
115 in category
66 in category
Product or Service Quality
84 in category
90 in category

According to consumer ratings and reviews, Pnc Bank ranks 41 points higher in the Banks category than Bbt Bank. People gave Bbt Bank 1.2 stars for Customer service criterion in Banks category and it is 105 points higher than the worst rated brand in this category. At the same time, Pnc Bank was rated 1.4 stars for Customer service criterion in this category and it is 136 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Pnc Bank has a higher rating than Bbt Bank. Regarding Product or Service Quality criterion, consumers gave Bbt Bank 1.3 stars and it is 61% greater than other in category. Pnc Bank however was rated 1.3 stars and it is 58% greater than other in category.

Bbt Bank and Pnc Bank Rating Details

Customer service
1.2 (78 reviews)
1.4 (193 reviews)
Reviewer's quote

Their system keeps changing the Pin on my Debit cards to a default pin. Then they want to charge to give me access or they will lock down my account for 10 to 14 business days until I can get a new PIN through the mail. Causing me not be able to access either one of my accountsI've had accounts...

Carl L

"Our customers are at the center of everything we do. Customer Focus is among PNCs core values and is included as an annual employee performance goal, making it a priority for every employee to understand how his or her individual role affects the overall customer experience. " I have talked to...

Jennel
Website
1.5 (65 reviews)
1.9 (145 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

Justice

...As soon as their website was able to take automatic payments I signed up. Yet I have recieved call after call from their collentions department. Today I just got a letter from them saying they did not recieve my May payment! It was debited from my checking account on May 1...

PissedConsumer852123
Product or Service Quality
1.3 (63 reviews)
1.3 (178 reviews)
Reviewer's quote

It is not even funny how this bank did not honor the stop payment I placed, even after the teller personally called me and was so apologizing to me. My landlord who was able to cash it was bragging how it pays to have friends in high places. I sent my very long letter and print offs etc to their...

Sally

As a realtor with 20-plus years experience I have never had a mortgage company or Bank which was worse in communication and customer service. loan for the purchase of a home should take about 30 days. We are pushing 60 and still not closed...

PissedConsumer1706048

Bbt Bank and Pnc Bank Pros and Cons

Pros
  • Colleen at the good drive branch
  • Customer service
  • Branch employees are friendly
  • Bank manager
Cons
  • Customer service
  • Fees
  • Worst customer service
  • Customer service
  • Difficult to work with
  • Unfair fee s

Bbt Bank and Pnc Bank Most Positive Reviews

Top rated reviews
3.8

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

Bbt Bank and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

Bbt Bank and Pnc Bank Latest Reviews

Recent published reviews
1

I went to bb&t bank near my house to verify my new account when I get to the told me that I was system for check...

Read all 208 reviews
1

"Our customers are at the center of everything we do. Customer Focus is among PNCs core values and is included as an ann...

Read all 583 reviews

Bbt Bank and Pnc Bank Products and Services

Most reviewed product and services
  • Bbt Bank Checking Account (38 reviews)
  • Bbt Bank Account (38 reviews)
  • Bbt Bank Customer Care (22 reviews)
  • Pnc Bank Mortgage (83 reviews)
  • Pnc Bank Account (77 reviews)
  • Pnc Bank Loan (54 reviews)