PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
Pnc Bank

Bbt Bank and Pnc Bank Overview

Total reviews
213
587
Company responses
0
0
Issues resolved
0
0

Pnc Bank was first mentioned on PissedConsumer on Jul 19, 2008 and since then this brand received 587 reviews. It is 374 reviews more than Bbt Bank received since Mar 12, 2008.

Bbt Bank and Pnc Bank Consumer Ratings

Rank
107 out of 920 in Banks category
86 out of 920 in Banks category
Customer service
109 in category
87 in category
Website
114 in category
70 in category
Product or Service Quality
83 in category
90 in category

According to consumer ratings and reviews, Pnc Bank ranks 21 points higher in the Banks category than Bbt Bank. People gave Bbt Bank 1.1 stars for Customer service criterion in Banks category and it is 102 points higher than the worst rated brand in this category. At the same time, Pnc Bank was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Pnc Bank has a higher rating than Bbt Bank. Regarding Product or Service Quality criterion, consumers gave Bbt Bank 1.3 stars and it is 61% greater than other in category. Pnc Bank however was rated 1.2 stars and it is 57% greater than other in category.

Bbt Bank and Pnc Bank Rating Details

Customer service
1.1 (81 reviews)
1.3 (195 reviews)
Reviewer's quote

...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

Michael W

...PNC bank has 0 customer service..

PissedConsumer1741348
Website
1.5 (65 reviews)
1.8 (147 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

Justice

Prior to a vacation I had to use their website to let them know my travel plans, the site is not intuitive and once I entered my plans I had to delete and reenter. 7 days into my vacation they locked my account, I had to call them to unlock the account which took 19 minutes and cost me $76 for the...

PissedConsumer1734246
Product or Service Quality
1.3 (64 reviews)
1.2 (181 reviews)
Reviewer's quote

...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

Nancy S

I have always used the services of this banking facility and I talked my spouse into how great this banking facilities is or I should say “Was”, and know I have to eat my words. So, when I make the following statements below are 1) TRUE, 2) REAL, 3) TRUTHFUL, 4) BELIEVEABLE and not to be ignored! I...

Dialtonesr

Bbt Bank and Pnc Bank Pros and Cons

Pros
  • Colleen at the good drive branch
  • Customer service
  • Branch employees are friendly
  • Bank manager
Cons
  • Customer service
  • Fees
  • Worst customer service
  • Customer service
  • Difficult to work with
  • Unfair fee s

Bbt Bank and Pnc Bank Most Positive Reviews

Top rated reviews
3.8

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

Bbt Bank and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

Bbt Bank and Pnc Bank Latest Reviews

Recent published reviews

Im not sure Im trying to use my pin number to make a purchase but it wont allow me to do anything once I put in my...

Read all 213 reviews
1.8

If you are considering PNC Bank for a home mortgage please reconsider. We started the application process but withdrew...

Read all 587 reviews

Bbt Bank and Pnc Bank Products and Services

Most reviewed product and services
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Checking Account (38 reviews)
  • Bbt Bank Customer Care (22 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Account (77 reviews)
  • Pnc Bank Loan (54 reviews)