PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and Bbva Compass Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
Bbva Compass Bank

Bbt Bank and Bbva Compass Bank Overview

Total reviews
213
212
Company responses
0
0
Issues resolved
0
3

Bbt Bank was first mentioned on PissedConsumer on Mar 12, 2008 and since then this brand received 213 reviews. It is 1 review more than Bbva Compass Bank received since Jun 2, 2010.

Bbt Bank and Bbva Compass Bank Consumer Ratings

Rank
107 out of 920 in Banks category
74 out of 920 in Banks category
Customer service
109 in category
79 in category
Website
114 in category
62 in category
Product or Service Quality
83 in category
49 in category

According to consumer ratings and reviews, Bbva Compass Bank ranks 33 points higher in the Banks category than Bbt Bank. People gave Bbt Bank 1.1 stars for Customer service criterion in Banks category and it is 102 points higher than the worst rated brand in this category. At the same time, Bbva Compass Bank was rated 1.4 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Bbva Compass Bank has a higher rating than Bbt Bank. Regarding Product or Service Quality criterion, consumers gave Bbt Bank 1.3 stars and it is 61% greater than other in category. Bbva Compass Bank however was rated 1.5 stars and it is 77% greater than other in category.

Bbt Bank and Bbva Compass Bank Rating Details

Customer service
1.1 (81 reviews)
1.4 (102 reviews)
Reviewer's quote

...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

Michael W

...Customer service has been poor, but I have not changed banks because my health limits my activities. My debit card has been compromised four times in the past few months. Bbva has blocked the card each time, but getting them to issue a replacement card has been nearly impossible...

PissedConsumer1769568
Website
1.5 (65 reviews)
1.9 (90 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

Justice

...they still havent called or sent me a paper to release my vehicle! I am angry! They have a website with the all the big wigs but no phone numbers! I..

Charles W
Product or Service Quality
1.3 (64 reviews)
1.5 (94 reviews)
Reviewer's quote

...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

Nancy S

...Their customer service is the worst ever. When he was making on time payments, he kept getting locked out of his account every time he tried to pay online. Complaints to customer service never fixed the problem...

Joesph M

Bbt Bank and Bbva Compass Bank Pros and Cons

Pros
  • Colleen at the good drive branch
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
Cons
  • Customer service
  • Fees
  • Worst customer service
  • Customer service
  • Corporte policy and problem solving
  • Accounting practices

Bbt Bank and Bbva Compass Bank Most Positive Reviews

Top rated reviews
3.8

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

5

When is it an employees job to make sure im making payments to a client of yours?

Bbt Bank and Bbva Compass Bank Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

Bbt Bank and Bbva Compass Bank Latest Reviews

Recent published reviews

Im not sure Im trying to use my pin number to make a purchase but it wont allow me to do anything once I put in my...

Read all 213 reviews
1

I have been a customer of BBVA bank for over 20 years. Customer service has been poor, but I have not changed banks...

Read all 212 reviews

Bbt Bank and Bbva Compass Bank Products and Services

Most reviewed product and services
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Checking Account (38 reviews)
  • Bbt Bank Customer Care (22 reviews)
  • Bbva Compass Bank Account (36 reviews)
  • Bbva Compass Bank Checking Account (28 reviews)
  • Bbva Compass Bank Customer Care (25 reviews)