PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbt Bank and Bbva Compass Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbt Bank
Bbva Compass Bank

Bbt Bank and Bbva Compass Bank Overview

Total reviews
227
242
Company responses
0
0
Issues resolved
1
4

Bbt Bank and Bbva Compass Bank Consumer Ratings

Rank
114 out of 725 in Banks category
96 out of 725 in Banks category
Customer service
117 in category
82 in category
Website
127 in category
77 in category
Product or Service Quality
74 in category
60 in category
Reliability
87 in category
54 in category

Bbt Bank and Bbva Compass Bank Rating Details

Customer service
1.1 (87 reviews)
1.4 (115 reviews)
Reviewer's quote

...I called BB&T customer service who said that they couldn't help me and I should visit the branch where the deposit was made. That branch is closed on Saturdays. I visited a different branch with no luck...

Read full review

I have opted in to overdraft protection, I have 5 direct deposits into the account every month and I was in a very tight financial situation and called customer service and gave them specific details about a check I had to write and asked them to please cover the check because from the time it got...

Read full review
Website
1.4 (70 reviews)
1.8 (105 reviews)
Reviewer's quote

...Then I tried to go online to make the next payment, the next month, and I didn't have access to the website. I didn't think anything of it, thought they were doing maintenance and called the payment in. When I called the payment in, I was told they were revamping the website...

Read full review

...they still havent called or sent me a paper to release my vehicle! I am angry! They have a website with the all the big wigs but no phone numbers! I..

Read full review
Product or Service Quality
1.3 (70 reviews)
1.4 (110 reviews)
Reviewer's quote

...40 minutes wait time to talk to a human is unacceptable customer service. I have never talked to a customer service over the past 8 years and the one time I need assistance it takes that long. Unacceptable!!!..

Read full review

...These are the people who are committed tp customer service, but only from 9-5 (if then)..

Read full review
Reliability
1.3 (69 reviews)
1.4 (108 reviews)
Reviewer's quote

Why can you just talk to a freaking person anymore then your customers would waste 20 minutes or much longer. I need to talk to collections dept. But your dumb *** voice thing doesn't have that dept. So here I am wasting my time on an issue that shouldn't exist. I never asked you to send me a card...

Read full review

Money tight because of Virus. You guys charge 10.00 to cash a check from someone that bank's with you. It's there money there account if I could go own TV to expose you guy's I would. You guys are a disappointment to banking. I could see maybe $3

Read full review

Bbt Bank and Bbva Compass Bank Pros and Cons

Pros
  • Low maintenance fees
  • Colleen at the good drive branch
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
Cons
  • Customer service
  • Service
  • Fees
  • Customer service
  • Corporte policy and problem solving
  • Problem solving

Bbt Bank and Bbva Compass Bank Most Positive Reviews

Top rated reviews
3.7

I am a business account holder at this bank and I am just shocked at the lack of customer service and care shown to...

Read full review
5

When is it an employees job to make sure im making payments to a client of yours?

Read full review
3.6

I couldn't believe it when I went to my local BB&T branch on Wednesday October 5th only to find it closed. Sign on the...

Read full review
5

While I cannot dismiss anyones experience with BBVA, I can add my own experience!
I absolutely love them!!! I would refer...

Read full review

Bbt Bank and Bbva Compass Bank Most Critical Reviews

Lowest rated reviews
1

I opened the account with Bank Atlantic. I agree I did not use it but still it was a no fee account and I set up a...

Read full review
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

Read full review
1

So, I am one of the unlucky Citibank Clients that got switched over to BBT involuntarily. Being a happy Citibank...

Read full review
1

I have been a customer at compass bank in aurora Co. On havana St. For several years now. Romney Dyson is the branch...

Read full review

Bbt Bank and Bbva Compass Bank Latest Reviews

Recent published reviews
No votes

It's telling me that my information ain't right and the automated service can't help me talk to a representative

Read full review
No votes

my name is vicky carmon I deposited a check in your bank sunday th 31 of may the check has cleared but my husband name i...

Read full review
1

Why can you just talk to a freaking person anymore then your customers would waste 20 minutes or much longer. I need to...

Read full review
No votes

I would like you to close out all information and funds with the start of my new account. I received a request of...

Read full review

Bbt Bank and Bbva Compass Bank Products and Services

Most reviewed product and services
  • Bbt Bank Checking Account (40 reviews)
  • Bbt Bank Account (39 reviews)
  • Bbt Bank Customer Care (23 reviews)
  • Bbva Compass Bank Account (39 reviews)
  • Bbva Compass Bank Customer Care (29 reviews)
  • Bbva Compass Bank Checking Account (29 reviews)