PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Selene Finance and Bayview Loan Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Selene Finance
Bayview Loan Servicing

Selene Finance and Bayview Loan Servicing Overview

Total reviews 185 324
Company responses 0 3
Issues resolved 0 2

Selene Finance and Bayview Loan Servicing Consumer Ratings

Rank
209 out of 907 in Loans and Mortgages category
235 out of 907 in Loans and Mortgages category
Customer service
131 in category
136 in category
Website
189 in category
193 in category
Product or Service Quality
149 in category
144 in category
Diversity of Products or Services
153 in category
148 in category

Selene Finance and Bayview Loan Servicing Rating Details

Customer service
1.2 (85 reviews)
1.2 (98 reviews)
Reviewer's quote

When you call, the customer service employees have said for more than 5-8 times in one year, just re-register your entire account; how ridiculous is that. Also, although when you call customer service and enter your account number, there is never anyone available that is suppose to be per their...

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...It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-****..

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Website
1.3 (77 reviews)
1.2 (83 reviews)
Reviewer's quote

...Their website does not have statements available. 6 days left until close, I wonder if they will get me the statement by then. I hope noone signs up for this mortgage company...

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Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not...

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Product or Service Quality
1.1 (72 reviews)
1.2 (90 reviews)
Reviewer's quote

Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

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Our loan was bought by Bayview I called customer service to set up payment to withdraw from our credit card. Was told it was complete even givin a confrontation number. We thought all was good then we get a call saying no payment has been made...

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Diversity of Products or Services
1.2 (70 reviews)
1.2 (72 reviews)
Reviewer's quote

...The SPA mandates that a Participating Servicer “shall perform” the activities described in the Program Documentation “for all mortgage loans it services. ” SPA I. A...

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I'm having a lot if trouble with Bayview Loan Services. I'm on auto payments. However they keep saying that the status of my loan has changed, charging me more money and because I'm not paying it, they're threatening foreclosure...

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Selene Finance and Bayview Loan Servicing Pros and Cons

Pros
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
  • Rip-off bastards
  • Loan
  • Very helpful
Cons
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service
  • Incompetent staff
  • Poor service
  • Ripoffs

Selene Finance and Bayview Loan Servicing Most Positive Reviews

Top rated reviews
5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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5

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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4.5

I attempted to use the bayviewloanservicing.com site to make a monthly payment like I have for the last 10 years and non...

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Selene Finance and Bayview Loan Servicing Most Critical Reviews

Lowest rated reviews
1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

Bayview got house mortgage & told let payments slide (could have made back payment) for loan modification. ...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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1

In 2010 I entered into a settlement agreement with Bayview over a debt. Bayview, in the agreement was required to...

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Selene Finance and Bayview Loan Servicing Latest Reviews

Recent published reviews
1.2

No matter how many times I try, each month is a BIG problem using Selene's website to pay my mortgage. Password and User...

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No votes

They helped me the next day! A phone call and an email came.
Very happy with the response.
Thanks,

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1

I called Selene Finance which my account is current. I spoken to a rude representative named Edward Parker just to ask...

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No votes

Your rep Mr. Pete sharkly. Sent you his findings, but I have not heard anything from you. Could you send me the check,...

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Selene Finance and Bayview Loan Servicing Products and Services

Most reviewed product and services
  • Selene Finance Mortgage (69 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Selene Finance Home Loan (6 reviews)
  • Bayview Loan Servicing Mortgage (80 reviews)
  • Bayview Loan Servicing Loan (67 reviews)
  • Bayview Loan Servicing Loan Modification (51 reviews)