PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Selene Finance and Bayview Loan Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Selene Finance
Bayview Loan Servicing

Selene Finance and Bayview Loan Servicing Overview

Total reviews
182
320
Company responses
0
3
Issues resolved
0
2

Selene Finance and Bayview Loan Servicing Consumer Ratings

Rank
209 out of 889 in Loans and Mortgages category
231 out of 889 in Loans and Mortgages category
Customer service
165 in category
171 in category
Website
225 in category
227 in category
Product or Service Quality
179 in category
171 in category
Diversity of Products or Services
190 in category
173 in category

Selene Finance and Bayview Loan Servicing Rating Details

Customer service
1.2 (83 reviews)
1.2 (97 reviews)
Reviewer's quote

...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

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...It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-6682..

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Website
1.3 (74 reviews)
1.3 (82 reviews)
Reviewer's quote

...The Selene website is not allowing me to make my payment at no charge as stated on the monthly statement. The web site tab for making one time payments does not work. Late charges were added to my account for processing errors in Philadelphia...

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Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not...

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Product or Service Quality
1.1 (69 reviews)
1.2 (91 reviews)
Reviewer's quote

Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

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Our loan was bought by Bayview I called customer service to set up payment to withdraw from our credit card. Was told it was complete even givin a confrontation number. We thought all was good then we get a call saying no payment has been made...

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Diversity of Products or Services
1.2 (68 reviews)
1.3 (73 reviews)
Reviewer's quote

...The SPA mandates that a Participating Servicer “shall perform” the activities described in the Program Documentation “for all mortgage loans it services. ” SPA I. A...

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I'm having a lot if trouble with Bayview Loan Services. I'm on auto payments. However they keep saying that the status of my loan has changed, charging me more money and because I'm not paying it, they're threatening foreclosure...

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Selene Finance and Bayview Loan Servicing Pros and Cons

Pros
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
  • Rip-off bastards
  • Loan
  • There are nonoe
Cons
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service
  • Incompetent staff
  • Poor service
  • Ripoffs

Selene Finance and Bayview Loan Servicing Most Positive Reviews

Top rated reviews
5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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5

Only question and answered thanks

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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5

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

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Selene Finance and Bayview Loan Servicing Most Critical Reviews

Lowest rated reviews
1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

Bayview got house mortgage & told let payments slide (could have made back payment) for loan modification. ...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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1

In 2010 I entered into a settlement agreement with Bayview over a debt. Bayview, in the agreement was required to...

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Selene Finance and Bayview Loan Servicing Latest Reviews

Recent published reviews
No votes

On my Credit Karma report it states my acct was opened on 6\13\2007 Term 360 months(30 yrs). Last payment 5\23\2018....

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No votes

I have tried calling a dozen times, got website to go to and with 100 to choose from I don't know where to look for an...

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No votes

I am interested in a property that you were auctioning off the address is 4132 Burwell Rd., Webster, FLtony Goudreau...

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No votes

My name is Teresa Holter. I have a joint mortgage. I have applied twice to get my name off of the mortgage. We have...

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Selene Finance and Bayview Loan Servicing Products and Services

Most reviewed product and services
  • Selene Finance Mortgage (66 reviews)
  • Selene Finance Customer Care (19 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Bayview Loan Servicing Mortgage (75 reviews)
  • Bayview Loan Servicing Loan (67 reviews)
  • Bayview Loan Servicing Loan Modification (51 reviews)