PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bayview Loan Servicing and Selene Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bayview Loan Servicing
Selene Finance

Bayview Loan Servicing and Selene Finance Overview

Total reviews 324 185
Company responses 3 0
Issues resolved 2 0

Bayview Loan Servicing and Selene Finance Consumer Ratings

Rank
236 out of 907 in Loans and Mortgages category
210 out of 907 in Loans and Mortgages category
Customer service
140 in category
135 in category
Product or Service Quality
146 in category
151 in category
Website
196 in category
192 in category
Interest Rate
137 in category
144 in category

Bayview Loan Servicing and Selene Finance Rating Details

Customer service
1.2 (98 reviews)
1.2 (85 reviews)
Reviewer's quote

...It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-****..

Read full review

When you call, the customer service employees have said for more than 5-8 times in one year, just re-register your entire account; how ridiculous is that. Also, although when you call customer service and enter your account number, there is never anyone available that is suppose to be per their...

Read full review
Product or Service Quality
1.2 (90 reviews)
1.1 (72 reviews)
Reviewer's quote

Our loan was bought by Bayview I called customer service to set up payment to withdraw from our credit card. Was told it was complete even givin a confrontation number. We thought all was good then we get a call saying no payment has been made...

Read full review

...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

Read full review
Website
1.2 (83 reviews)
1.3 (77 reviews)
Reviewer's quote

Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not...

Read full review

...The Selene website is not allowing me to make my payment at no charge as stated on the monthly statement. The web site tab for making one time payments does not work. Late charges were added to my account for processing errors in Philadelphia...

Read full review
Interest Rate
1.4 (80 reviews)
1.4 (69 reviews)
Reviewer's quote

... crooks that created the financial crisis lobbied the Obama Admin to create the Hope Act which marketed under the exclusive guise of lowering payments through interest rate reductions or longer amortizations but the program in 92% of the cases abated payments for 1 year and then served demand letters for the years worth of paym...

Read full review

Next, the Servicer is required to calculate whether, by taking certain modification steps, such as reducing the interest rate or extending the term of the loan, the borrower’s total housing payment can be reduced to 31% of the borrower’s monthly income. (SD 09-01 at 8-10; HAMP Checklist at 6. )...

Read full review

Bayview Loan Servicing and Selene Finance Pros and Cons

Pros
  • Rip-off bastards
  • Loan
  • Very helpful
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
Cons
  • Incompetent staff
  • Poor service
  • Ripoffs
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service

Bayview Loan Servicing and Selene Finance Most Positive Reviews

Top rated reviews
5

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

Read full review
5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

Read full review
4.5

I attempted to use the bayviewloanservicing.com site to make a monthly payment like I have for the last 10 years and non...

Read full review
4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

Read full review

Bayview Loan Servicing and Selene Finance Most Critical Reviews

Lowest rated reviews
1

Bayview got house mortgage & told let payments slide (could have made back payment) for loan modification. ...

Read full review
1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

Read full review
1

In 2010 I entered into a settlement agreement with Bayview over a debt. Bayview, in the agreement was required to...

Read full review
1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

Read full review

Bayview Loan Servicing and Selene Finance Latest Reviews

Recent published reviews
No votes

They helped me the next day! A phone call and an email came.
Very happy with the response.
Thanks,

Read full review
1.2

No matter how many times I try, each month is a BIG problem using Selene's website to pay my mortgage. Password and User...

Read full review
No votes

Your rep Mr. Pete sharkly. Sent you his findings, but I have not heard anything from you. Could you send me the check,...

Read full review
1

I called Selene Finance which my account is current. I spoken to a rude representative named Edward Parker just to ask...

Read full review

Bayview Loan Servicing and Selene Finance Products and Services

Most reviewed product and services
  • Bayview Loan Servicing Mortgage (80 reviews)
  • Bayview Loan Servicing Loan (67 reviews)
  • Bayview Loan Servicing Loan Modification (51 reviews)
  • Selene Finance Mortgage (69 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Selene Finance Home Loan (6 reviews)