PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Select Portfolio Servicing and Bayview Loan Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Select Portfolio Servicing
Bayview Loan Servicing

Select Portfolio Servicing and Bayview Loan Servicing Overview

Total reviews 359 324
Company responses 0 3
Issues resolved 1 2

Select Portfolio Servicing and Bayview Loan Servicing Consumer Ratings

Rank
165 out of 907 in Loans and Mortgages category
235 out of 907 in Loans and Mortgages category
Customer service
No votes
136 in category
Product or Service Quality
No votes
144 in category
Website
No votes
193 in category
Diversity of Products or Services
No votes
148 in category

Select Portfolio Servicing and Bayview Loan Servicing Rating Details

Customer service
No votes
1.2 (98 reviews)
Reviewer's quote

Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

Read full review

...It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-****..

Read full review
Product or Service Quality
No votes
1.2 (90 reviews)
Reviewer's quote

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a late fee of 140+ 2) after 3 payments my principal has not been reduced 3) I called in to pay and was told that they could take my phone payment and WAIVE the 15. 00 payment fee...

Read full review

Our loan was bought by Bayview I called customer service to set up payment to withdraw from our credit card. Was told it was complete even givin a confrontation number. We thought all was good then we get a call saying no payment has been made...

Read full review
Website
No votes
1.2 (83 reviews)
Reviewer's quote

...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

Read full review

Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not...

Read full review
Diversity of Products or Services
No votes
1.2 (72 reviews)
Reviewer's quote

Trying to straighten anything out with them is a nightmare! THEN I started working for Assurant who services for SPS and they had so many idiots working there that didn’t even own homes or understand the concept of mortgages let alone how a simple error in how they enter payments incorrect could...

Read full review

I'm having a lot if trouble with Bayview Loan Services. I'm on auto payments. However they keep saying that the status of my loan has changed, charging me more money and because I'm not paying it, they're threatening foreclosure...

Read full review

Select Portfolio Servicing and Bayview Loan Servicing Pros and Cons

Pros
  • Were nice when lying to me
  • Personal customer service agent
  • No pro all cons
  • Rip-off bastards
  • Loan
  • Very helpful
Cons
  • Sps crooks
  • Customer service
  • Poor company
  • Incompetent staff
  • Poor service
  • Ripoffs

Select Portfolio Servicing and Bayview Loan Servicing Most Positive Reviews

Top rated reviews
5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

Read full review
5

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

Read full review
5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

Read full review
4.5

I attempted to use the bayviewloanservicing.com site to make a monthly payment like I have for the last 10 years and non...

Read full review

Select Portfolio Servicing and Bayview Loan Servicing Most Critical Reviews

Lowest rated reviews
1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

Read full review
1

Bayview got house mortgage & told let payments slide (could have made back payment) for loan modification. ...

Read full review
1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

Read full review
1

In 2010 I entered into a settlement agreement with Bayview over a debt. Bayview, in the agreement was required to...

Read full review

Select Portfolio Servicing and Bayview Loan Servicing Latest Reviews

Recent published reviews
1

I am having a difficult time paying my mortgage. When I complained, Diana, the supervisor hung up on me.

Read full review
No votes

They helped me the next day! A phone call and an email came.
Very happy with the response.
Thanks,

Read full review
2

SPS apparently bought my mortgage. I never had to pay a fee to process a payment online. SPS charges $15 for an online...

Read full review
No votes

Your rep Mr. Pete sharkly. Sent you his findings, but I have not heard anything from you. Could you send me the check,...

Read full review

Select Portfolio Servicing and Bayview Loan Servicing Products and Services

Most reviewed product and services
  • Select Portfolio Servicing Mortgage (151 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Mortgage Modification (9 reviews)
  • Bayview Loan Servicing Mortgage (80 reviews)
  • Bayview Loan Servicing Loan (67 reviews)
  • Bayview Loan Servicing Loan Modification (51 reviews)