PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Select Portfolio Servicing and Bayview Loan Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Select Portfolio Servicing
Bayview Loan Servicing

Select Portfolio Servicing and Bayview Loan Servicing Overview

Total reviews
360
321
Company responses
0
3
Issues resolved
1
2

Select Portfolio Servicing and Bayview Loan Servicing Consumer Ratings

Rank
163 out of 888 in Loans and Mortgages category
231 out of 888 in Loans and Mortgages category
Customer service
125 in category
169 in category
Product or Service Quality
145 in category
170 in category
Website
167 in category
225 in category
Diversity of Products or Services
158 in category
172 in category

Select Portfolio Servicing and Bayview Loan Servicing Rating Details

Customer service
1.4 (100 reviews)
1.2 (97 reviews)
Reviewer's quote

Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

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...It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-6682..

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Product or Service Quality
1.3 (96 reviews)
1.2 (91 reviews)
Reviewer's quote

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a late fee of 140+ 2) after 3 payments my principal has not been reduced 3) I called in to pay and was told that they could take my phone payment and WAIVE the 15. 00 payment fee...

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Our loan was bought by Bayview I called customer service to set up payment to withdraw from our credit card. Was told it was complete even givin a confrontation number. We thought all was good then we get a call saying no payment has been made...

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Website
1.6 (88 reviews)
1.3 (82 reviews)
Reviewer's quote

...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

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Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not...

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Diversity of Products or Services
1.4 (78 reviews)
1.3 (73 reviews)
Reviewer's quote

Trying to straighten anything out with them is a nightmare! THEN I started working for Assurant who services for SPS and they had so many idiots working there that didn’t even own homes or understand the concept of mortgages let alone how a simple error in how they enter payments incorrect could...

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I'm having a lot if trouble with Bayview Loan Services. I'm on auto payments. However they keep saying that the status of my loan has changed, charging me more money and because I'm not paying it, they're threatening foreclosure...

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Select Portfolio Servicing and Bayview Loan Servicing Pros and Cons

Pros
  • Were nice when lying to me
  • No pro all cons
  • Personal customer service agent
  • Rip-off bastards
  • Loan
  • There are nonoe
Cons
  • Sps crooks
  • Poor company
  • Lying of assistance
  • Incompetent staff
  • Poor service
  • Ripoffs

Select Portfolio Servicing and Bayview Loan Servicing Most Positive Reviews

Top rated reviews
5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

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5

Only question and answered thanks

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5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

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5

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

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Select Portfolio Servicing and Bayview Loan Servicing Most Critical Reviews

Lowest rated reviews
1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

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1

Bayview got house mortgage & told let payments slide (could have made back payment) for loan modification. ...

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1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

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1

In 2010 I entered into a settlement agreement with Bayview over a debt. Bayview, in the agreement was required to...

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Select Portfolio Servicing and Bayview Loan Servicing Latest Reviews

Recent published reviews
1.5

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a...

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No votes

My home loan was with JP Morgan Chase. Unfortunately my loan was in a block of business that was sold to Bayview. I have...

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No votes

In 2018 when SPS took over servicing our mortgage account we we in a repayment plan for 2 missed payments. We made...

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No votes

I have tried calling a dozen times, got website to go to and with 100 to choose from I don't know where to look for an...

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Select Portfolio Servicing and Bayview Loan Servicing Products and Services

Most reviewed product and services
  • Select Portfolio Servicing Mortgage (151 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (17 reviews)
  • Bayview Loan Servicing Mortgage (76 reviews)
  • Bayview Loan Servicing Loan (67 reviews)
  • Bayview Loan Servicing Loan Modification (51 reviews)