PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bayview Loan Servicing and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bayview Loan Servicing
Ocwen

Bayview Loan Servicing and Ocwen Overview

Total reviews 326 1502
Company responses 3 0
Issues resolved 2 5

Bayview Loan Servicing and Ocwen Consumer Ratings

Rank
238 out of 917 in Loans and Mortgages category
196 out of 917 in Loans and Mortgages category
Customer service
170 in category
174 in category
Product or Service Quality
179 in category
190 in category
Website
228 in category
189 in category
Interest Rate
167 in category
141 in category

Bayview Loan Servicing and Ocwen Rating Details

Customer service
1.2 (98 reviews)
1.2 (301 reviews)
Reviewer's quote

...It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-****..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
1.2 (91 reviews)
1.1 (282 reviews)
Reviewer's quote

Our loan was bought by Bayview I called customer service to set up payment to withdraw from our credit card. Was told it was complete even givin a confrontation number. We thought all was good then we get a call saying no payment has been made...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
1.2 (83 reviews)
1.5 (279 reviews)
Reviewer's quote

Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Interest Rate
1.4 (80 reviews)
1.5 (266 reviews)
Reviewer's quote

... crooks that created the financial crisis lobbied the Obama Admin to create the Hope Act which marketed under the exclusive guise of lowering payments through interest rate reductions or longer amortizations but the program in 92% of the cases abated payments for 1 year and then served demand letters for the years worth of paym...

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Bayview Loan Servicing and Ocwen Pros and Cons

Pros
  • Rip-off bastards
  • Loan
  • Very helpful
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Incompetent staff
  • Poor service
  • Ripoffs
  • Absolutely no customer service
  • No clear answers
  • Customer service

Bayview Loan Servicing and Ocwen Most Positive Reviews

Top rated reviews
5

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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4.5

I attempted to use the bayviewloanservicing.com site to make a monthly payment like I have for the last 10 years and non...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Bayview Loan Servicing and Ocwen Most Critical Reviews

Lowest rated reviews
1

Bayview got house mortgage & told let payments slide (could have made back payment) for loan modification. ...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

In 2010 I entered into a settlement agreement with Bayview over a debt. Bayview, in the agreement was required to...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Bayview Loan Servicing and Ocwen Latest Reviews

Recent published reviews
1

high-interest rate. frequent increase in charges.

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No votes

I am waiting on my return check

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No votes

Need to pay on account

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No votes

I have not received release of lein that was paid in April 2015. The Title company in my county is requesting one

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Bayview Loan Servicing and Ocwen Products and Services

Most reviewed product and services
  • Bayview Loan Servicing Mortgage (80 reviews)
  • Bayview Loan Servicing Loan (67 reviews)
  • Bayview Loan Servicing Loan Modification (51 reviews)
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (211 reviews)
  • Ocwen Loan Modification (161 reviews)