PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bayview Loan Servicing and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bayview Loan Servicing
Ocwen

Bayview Loan Servicing and Ocwen Overview

Total reviews 329 1524
Company responses 3 0
Issues resolved 2 5

Bayview Loan Servicing and Ocwen Consumer Ratings

Rank
290 out of 1015 in Loans and Mortgages category
285 out of 1015 in Loans and Mortgages category
Customer service
240 in category
253 in category
Product or Service Quality
258 in category
270 in category
Website
299 in category
266 in category
Interest Rate
231 in category
215 in category

Bayview Loan Servicing and Ocwen Rating Details

Customer service
1.2
(101 reviews)
1.2
(309 reviews)
Reviewer's quote

...It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-****..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
1.2
(92 reviews)
1.1
(289 reviews)
Reviewer's quote

Our loan was bought by Bayview I called customer service to set up payment to withdraw from our credit card. Was told it was complete even givin a confrontation number. We thought all was good then we get a call saying no payment has been made...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
1.3
(86 reviews)
1.5
(287 reviews)
Reviewer's quote

Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Interest Rate
1.5
(81 reviews)
1.5
(274 reviews)
Reviewer's quote

... crooks that created the financial crisis lobbied the Obama Admin to create the Hope Act which marketed under the exclusive guise of lowering payments through interest rate reductions or longer amortizations but the program in 92% of the cases abated payments for 1 year and then served demand letters for the years ...

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Bayview Loan Servicing and Ocwen Pros and Cons

Pros
  • Rip-off bastards
  • Loan
  • Very helpful
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Incompetent staff
  • Poor service
  • Ripoffs
  • Absolutely no customer service
  • No clear answers
  • Customer service

Bayview Loan Servicing and Ocwen Most Positive Reviews

Top rated reviews
5

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

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5

Im very Happy because l tried to make a modification for my loan mortgage! And Finally I was Accepted!! Thank you!!...

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5

A Vice President of Bayview, now Community America Loan Servicing, saw my review and called me. She personally handled m...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Bayview Loan Servicing and Ocwen Most Critical Reviews

Lowest rated reviews
1

I was transferred from Ocwen loans.

Although I have flood insurance and proved it over 5 times,

they continue to say "...

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1

We pay our mortgage through draft every two weeks. Ocwen does not apply the two week payment. Instead, they place the...

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1

I have been working with Bayview for a few months trying to get a modification on my loan to avoid a sheriff sale and...

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1

They lied about helping, refused to take a payment when it was the full amount to catchup the back-pay, then sent...

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Bayview Loan Servicing and Ocwen Latest Reviews

Recent published reviews
No votes

I requested the pay off on 4/1 and its now 4/13 and still no payoff... I have emailed and left voice mail but nothing..

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1

Nobody at no number would help me find correct dept to address this issue. No one could care less. everytime you call a...

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1.8

We did a refinance through Bayview for our Lakeview loan, Worst experience ever, They will tell you whatever they have...

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3

How to transfer loan to other persons name,house title was change to another name,Im no longer in title

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