PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bayview Loan Servicing and CitiFinancial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bayview Loan Servicing
CitiFinancial

Bayview Loan Servicing and CitiFinancial Overview

Total reviews 324 633
Company responses 3 0
Issues resolved 2 1

Bayview Loan Servicing and CitiFinancial Consumer Ratings

Rank
238 out of 908 in Loans and Mortgages category
196 out of 908 in Loans and Mortgages category
Customer service
140 in category
120 in category
Product or Service Quality
146 in category
138 in category
Website
196 in category
137 in category
Interest Rate
138 in category
162 in category

Bayview Loan Servicing and CitiFinancial Rating Details

Customer service
1.2 (98 reviews)
1.3 (54 reviews)
Reviewer's quote

...It is no wonder your organization has nothing but VERY BAD customer service reviews. Call me at 575 613-****..

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...Horrible customer service. I will be looking for another company to refinance my home loan just so i can get away from citi financial & their horrendous tactics. ..

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Product or Service Quality
1.2 (90 reviews)
1.2 (43 reviews)
Reviewer's quote

Our loan was bought by Bayview I called customer service to set up payment to withdraw from our credit card. Was told it was complete even givin a confrontation number. We thought all was good then we get a call saying no payment has been made...

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...Service always good when being ripped off. Thiefs that should be in jail, this will one day be illegal! They play games with rates tell customers it's not expensive . The people look like lawn sharks in there tie and suit...

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Website
1.2 (83 reviews)
1.6 (45 reviews)
Reviewer's quote

Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not...

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Payment taken out of checking. Dealer trade in 10 days ago and you took a payment out yesterday. Should be paid off!! You owe me 420

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Interest Rate
1.4 (80 reviews)
1.2 (29 reviews)
Reviewer's quote

... crooks that created the financial crisis lobbied the Obama Admin to create the Hope Act which marketed under the exclusive guise of lowering payments through interest rate reductions or longer amortizations but the program in 92% of the cases abated payments for 1 year and then served demand letters for the years worth of paym...

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...The interest on our loan was being charged at a much higher rate than what we had agreed to. Now..

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Bayview Loan Servicing and CitiFinancial Pros and Cons

Pros
  • Rip-off bastards
  • Loan
  • Very helpful
  • Old crew
  • Original staff
  • Original loan officer was very nice
Cons
  • Incompetent staff
  • Poor service
  • Ripoffs
  • Lein release department has not contact info so i am told
  • Lack of response
  • Inflexibility

Bayview Loan Servicing and CitiFinancial Most Positive Reviews

Top rated reviews
5

Delete auto pay. Monthly amount already paid. Reschedule bi-weekly payment

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5

Citi financial Auto is the lien holder of a title of a car I just bought and they haven't released it yet. I need it...

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4.5

I attempted to use the bayviewloanservicing.com site to make a monthly payment like I have for the last 10 years and non...

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4

Citi fiance loan clearl but not Send noc account no.1294****

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Bayview Loan Servicing and CitiFinancial Most Critical Reviews

Lowest rated reviews
1

Bayview got house mortgage & told let payments slide (could have made back payment) for loan modification. ...

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1

Went through a divorce and then bankruptcy so I needed to rebuild my credit. I went to Citifinancial and got a secured...

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1

In 2010 I entered into a settlement agreement with Bayview over a debt. Bayview, in the agreement was required to...

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1

A year or so ago Citifinancial sold my loan to Green Tree. I continued to make my payments on time to Green Tree till t...

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Bayview Loan Servicing and CitiFinancial Latest Reviews

Recent published reviews
No votes

They helped me the next day! A phone call and an email came.
Very happy with the response.
Thanks,

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No votes

No response, need name off mortgage!

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No votes

Your rep Mr. Pete sharkly. Sent you his findings, but I have not heard anything from you. Could you send me the check,...

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No votes

I am looking to get a number to call someone about my car title that TransSouth Financial had but they were brought out...

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Bayview Loan Servicing and CitiFinancial Products and Services

Most reviewed product and services
  • Bayview Loan Servicing Mortgage (80 reviews)
  • Bayview Loan Servicing Loan (67 reviews)
  • Bayview Loan Servicing Loan Modification (51 reviews)
  • Citifinancial Loan (313 reviews)
  • Citifinancial Mortgage (4 reviews)
  • Citifinancial Home Equity Loan (3 reviews)