PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Baymont Inn And Suites and Hilton Garden Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Baymont Inn And Suites
Hilton Garden Inn

Baymont Inn And Suites and Hilton Garden Inn Overview

Total reviews
435
7
Company responses
0
0
Issues resolved
4
0

Baymont Inn And Suites and Hilton Garden Inn Consumer Ratings

Rank
230 out of 1289 in Hotels and Resorts category
118 out of 1289 in Hotels and Resorts category
Customer service
164 in category
170 in category
Value for money
156 in category
107 in category
Price Affordability
192 in category
222 in category
Location
149 in category
126 in category

Baymont Inn And Suites and Hilton Garden Inn Rating Details

Customer service
1.3 (244 reviews)
1.3 (3 reviews)
Reviewer's quote

Customer service was unprofessional. I had to switch rooms and the room that i was switch to had no A. C...

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I attended a graduation ceremony at this hotel (Hilton Garden Inn Houston Cypress Station) on 5/9-5/11. We booked well in advance. We wanted to stay at a nice upscale hotel for this trip. This turned into an absolute financial nightmare! My debit card was charged for the entire amount before I even...

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Value for money
1.5 (206 reviews)
2 (4 reviews)
Reviewer's quote

...The rooms are not worth the money because its more like a super 8 motel with a bad smell in the rooms..

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Daniel and I got into a full blown argument over MY money and what he stated to me at check in. Rather than behaving as a professional, owning up to his mistake and apologizing, he became very combative and defensive (as guilty people typically do), hung up on me like a little boy (punk) and stated...

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Price Affordability
2 (204 reviews)
1.7 (3 reviews)
Reviewer's quote

...For a cheaper price we could have had the same room and saved a little money. The toilet was clogged by toilet paper all night so we couldn't use it. I travel for work to Cedar Rapids alot and sure enough I wont be staying here again..

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I booked our family vacation to stay in Gatlenburg TN. Like I do every year. This year we wanted to try something different and be close to downtown. I called this hotel personally to ensure we got exactly what I wanted. We asked for and booked two rooms with balcony's next to each other. I spoke...

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Location
2.8 (196 reviews)
3 (1 review)
Reviewer's quote

When I attempted to call the hotel of the location we stayed at, I was told to be patient and to deal with it and I'll get my refund when I get it and then I was hung up on. I am highly considering leaving a comment with the Better Business Bureau and I will definitely be leaving not-so-good...

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No items

Baymont Inn And Suites and Hilton Garden Inn Pros and Cons

Pros
  • Check in person tried to be helpful and caring
  • Breakfast
  • No pros
  • Very nice hotel on the outside
  • Some of the staff was helpful and courteous
  • Location
Cons
  • Unprofessional staff
  • Unpleasent
  • Management was so unfriendly and terrible customer service
  • Unethical and unfair business practices
  • Slowness of room clean up
  • Shortage of food during meal times

Baymont Inn And Suites and Hilton Garden Inn Most Positive Reviews

Top rated reviews
5

Room smelled like smoke..waffle maker broke..breakfast clerk using bare hands to restock breaded items (muffins, ...

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5

LikeHad to change a reservation and they made it happen

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5

They wonder why they dont get any business, its because they dont wanna run the *** hotel themselves they rather...

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No votes

Baymont Inn And Suites and Hilton Garden Inn Most Critical Reviews

Lowest rated reviews
1

Booked the baymont inn in Gurnee il and we were not informed that they need a credit card in full amount of payment, as...

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1

I booked our family vacation to stay in Gatlenburg TN. Like I do every year. This year we wanted to try something...

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1

I stayed st the Baymont Inn in Dowagiac Michigan on february 26 2016. I have never had a worse experience. They let me c...

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1.2

I had several issues with this hotel and will never go back, not even for one night. There are too many other options in...

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Baymont Inn And Suites and Hilton Garden Inn Latest Reviews

Recent published reviews
2.3

My stay here was horrible. (Do not stay here). I had to switch rooms twice . The first room did not have any covers on...

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No votes

I keep getting calls from a company offering my special deals, because I did one of your promotions. I have no idea who...

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1

Do not stay at this hotel your safety will be at risk. I was place in two different rooms without A.C. i informed the...

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2.1

I attended a graduation ceremony at this hotel (Hilton Garden Inn Houston Cypress Station) on 5/9-5/11. We booked well...

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Baymont Inn And Suites and Hilton Garden Inn Products and Services

Most reviewed product and services
  • Baymont Inn And Suites Room (103 reviews)
  • Baymont Inn And Suites Sanitary Conditions (58 reviews)
  • Baymont Inn And Suites Customer Care (51 reviews)
  • Hilton Garden Inn Room Booking (2 reviews)
  • Hilton Garden Inn Customer Care (1 review)