PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Baymont Inn And Suites and Hilton Garden Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Baymont Inn And Suites
Hilton Garden Inn

Baymont Inn And Suites and Hilton Garden Inn Overview

Total reviews
365
5
Company responses
0
0
Issues resolved
3
0

Baymont Inn And Suites was first mentioned on PissedConsumer on May 15, 2008 and since then this brand received 365 reviews. It is 360 reviews more than Hilton Garden Inn received since Jul 2, 2016.

Baymont Inn And Suites and Hilton Garden Inn Consumer Ratings

Rank
221 out of 1926 in Hotels and Resorts category
279 out of 1926 in Hotels and Resorts category
Customer service
144 in category
156 in category
Staff
172 in category
157 in category
Value for money
143 in category
295 in category

According to consumer ratings and reviews, Baymont Inn And Suites ranks 58 points higher in the Hotels and Resorts category than Hilton Garden Inn. People gave Baymont Inn And Suites 1.4 stars for Customer service criterion in Hotels and Resorts category and it is 262 points higher than the worst rated brand in this category. At the same time, Hilton Garden Inn was rated 1.3 stars for Customer service criterion in this category and it is 250 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Hilton Garden Inn has a higher rating than Baymont Inn And Suites. Regarding Value for money criterion, consumers gave Baymont Inn And Suites 1.6 stars and it is 65% greater than other in category. Hilton Garden Inn however was rated 1 stars and it is 72% worse than other in category.

Baymont Inn And Suites and Hilton Garden Inn Rating Details

Customer service
1.4 (203 reviews)
1.3 (3 reviews)
Reviewer's quote

...45 i have call the customer service. And i have call the property managers the mangers laughed at me. And thank its so funny and the customer service call him and he said he refunded my money...

PissedConsumer1700179

I attended a graduation ceremony at this hotel (Hilton Garden Inn Houston Cypress Station) on 5/9-5/11. We booked well in advance. We wanted to stay at a nice upscale hotel for this trip. This turned into an absolute financial nightmare! My debit card was charged for the entire amount before I even...

Maria A
Staff
1.6 (193 reviews)
1.7 (3 reviews)
Reviewer's quote

Unclean rooms , rude staff, unhelpful, harrassing housekeeps and your toll free number staff doesnt connect and is horrible..

Lauri

I booked our family vacation to stay in Gatlenburg TN. Like I do every year. This year we wanted to try something different and be close to downtown. I called this hotel personally to ensure we got exactly what I wanted. We asked for and booked two rooms with balcony's next to each other. I spoke...

Lakia
Value for money
1.6 (171 reviews)
1 (3 reviews)
Reviewer's quote

Rudly Foreign run BAD Security outside doors blocked open!! Sink runs on floor ,no towels ,dirty sheets , wall paper peeling , BED BUGS NEXT DOOR !!

PissedConsumer1638273

Daniel and I got into a full blown argument over MY money and what he stated to me at check in. Rather than behaving as a professional, owning up to his mistake and apologizing, he became very combative and defensive (as guilty people typically do), hung up on me like a little boy (punk) and stated...

Kalijah

Baymont Inn And Suites and Hilton Garden Inn Pros and Cons

Pros
  • Breakfast
  • Check in person tried to be helpful and caring
  • Swimming and sauna
  • Very nice hotel on the outside
  • Some of the staff was helpful and courteous
  • Location
Cons
  • Unprofessional staff
  • Unpleasent
  • Management was so unfriendly and terrible customer service
  • Unethical and unfair business practices
  • Slowness of room clean up
  • Shortage of food during meal times

Baymont Inn And Suites and Hilton Garden Inn Most Positive Reviews

Top rated reviews
5

They wonder why they dont get any business, its because they dont wanna run the *** hotel themselves they rather...

No votes

Baymont Inn And Suites and Hilton Garden Inn Most Critical Reviews

Lowest rated reviews
1

Booked the baymont inn in Gurnee il and we were not informed that they need a credit card in full amount of payment, as...

1

I booked our family vacation to stay in Gatlenburg TN. Like I do every year. This year we wanted to try something...

Baymont Inn And Suites and Hilton Garden Inn Latest Reviews

Recent published reviews

Reserved room was given away no help was given to rectify I was with a disabled person and ended up with no adjoining...

Read all 365 reviews
2.2

I attended a graduation ceremony at this hotel (Hilton Garden Inn Houston Cypress Station) on 5/9-5/11. We booked well...

Read all 5 reviews

Baymont Inn And Suites and Hilton Garden Inn Products and Services

Most reviewed product and services
  • Baymont Inn And Suites Room (96 reviews)
  • Baymont Inn And Suites Sanitary Conditions (57 reviews)
  • Baymont Inn And Suites Customer Care (45 reviews)
  • Hilton Garden Inn Room Booking (2 reviews)
  • Hilton Garden Inn Customer Care (1 review)