PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and BattDepot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
BattDepot

Best Buy and BattDepot Overview

Total reviews 3765 120
Company responses 0 0
Issues resolved 24 1

Best Buy and BattDepot Consumer Ratings

Rank
354 out of 1775 in Appliances and Electronics category
187 out of 812 in Gadgets and Accessories category
Customer service
287 in category
165 in category
Product or Service Quality
208 in category
137 in category
Exchange, Refund and Cancellation Policy
193 in category
140 in category
Website
248 in category
112 in category

Best Buy and BattDepot Rating Details

Customer service
1.3 (1090 reviews)
1.1 (36 reviews)
Reviewer's quote

...Customer service is non-existent after they get your money..

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...after contacted the customer service I received an email saying they would check but until now, almost one month later no answer, refund,or product..

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Product or Service Quality
1.8 (901 reviews)
1.5 (26 reviews)
Reviewer's quote

...with a female Level 1 tech who apologized profusely and when I asked who the tech was and what his notes stated she said she didnt see any notations re:my services or who the Level 2 tech was and offered to try and help me I refused after the 1 hr wait from Tech 2 and I didnt want to have to repeat all the story and someone else look thru my personal and confidential documents again I am thoroughly disgruntled and disappointed in the Geek Squad and this poor attempt to provide quality security on line...

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...Very poor customer service and I'm now stuck with a useless battery and now I have to go someplace else to buy one. I wouldn't tell anybody to buy any batteries from these people. Very poor customer service...

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Exchange, Refund and Cancellation Policy
1.5 (835 reviews)
1.2 (33 reviews)
Reviewer's quote

Was promised a refund on a protection plan for LG refrigerator in Aug 2020. Best Buy made a mistake and has not provided the refund. I have called at least 15 times and talked to over 30 people about the problem..

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I will appreciate a replacement of items or refund, Having confirmed that UPS had send a resolution since 22/09/2020..

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Website
2.1 (801 reviews)
2.2 (37 reviews)
Reviewer's quote

The website stated it was experiencing a 'glitch' and to call their toll free number. I called, ordered the refrigerator, but was told they couldn't take a phone order for the iPad because of their contract with Apple. Tried again, probably Cyber Monday, the price went up $50, but again I tried to...

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I bought a battery that was wrong because in their website was listed only the generic name of the battery so I supposed it worked for my camera as well and it didn't. They asked 12$ if you go to pick it up yourself which I find it ridiculous and when it's the time to refund you they don't really...

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Best Buy and BattDepot Pros and Cons

Pros
  • Convenient location
  • Price
  • Wide variety of products
  • Quick delivery
  • Great prices
  • Affordable price
Cons
  • Poor customer service
  • Terrible delivery
  • Slow to assist
  • Poor return policy
  • Poor product
  • Unethic in business

Best Buy and BattDepot Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

Order a replacement battery that has a two year warranty on Dec. 13. Was informed it would be shipped and received 7 to...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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4.2

I have been trying to get a message response from BattDepot for a couple of days plus I tried to call them and that didn...

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Best Buy and BattDepot Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

I used this store one too many times. Dont waste your money. Will send you stuff that don't work

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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1

Bought a laptop battery that didn't work. Warranty policy is so bad that your only choice is too cut your losses. Buyer...

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Best Buy and BattDepot Latest Reviews

Recent published reviews
No votes

Im getting real upset I want my money I never received your product that I ordered on the seventh it was supposed be...

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1

I will appreciate a replacement of items or refund, Having
confirmed that UPS had send a resolution since 22/09/2020

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No votes

Im pretty *** pissed I ordered a life proof box on the seventh FedEx lost it I got my refund on the 10th and I have not...

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No votes

Just got replacement battery in the mail today and it will not fit into place on My Toshiba laptop computer. The new...

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Best Buy and BattDepot Products and Services

Most reviewed product and services
  • Best Buy Manager (225 reviews)
  • Best Buy Shipping Service (102 reviews)
  • Best Buy Installation (78 reviews)
  • Battdepot Shipping Service (28 reviews)
  • Battdepot Warranty (2 reviews)