PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Buy and BattDepot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy
BattDepot

Best Buy and BattDepot Overview

Total reviews
3254
109
Company responses
0
0
Issues resolved
22
1

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3254 reviews. It is 3145 reviews more than BattDepot received since Sep 14, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Best Buy customer support team and BattDepot customer service.

Best Buy and BattDepot Consumer Ratings

Rank
272 out of 2895 in Appliances and Electronics category
116 out of 1198 in Gadgets and Accessories category
Customer service
248 in category
100 in category
Product or Service Quality
158 in category
107 in category
Exchange, Refund and Cancellation Policy
163 in category
87 in category

Best Buy and BattDepot Rating Details

Customer service
1.3 (821 reviews)
1.2 (28 reviews)
Reviewer's quote

...Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait...

PissedConsumer1725455

...amount was charged but no confirmation email was ever received, no contact from vendor , only voice mail on the service telephone number. No response from supposed 'chat ' line. I feel like they have run away laughing with my money..

A P
Product or Service Quality
1.8 (688 reviews)
1.6 (21 reviews)
Reviewer's quote

When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant...

John H

...So I wish government of Canada would take an investigation of their business and products and services...

Calvin V
Exchange, Refund and Cancellation Policy
1.5 (621 reviews)
1.3 (26 reviews)
Reviewer's quote

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

...You can charge my credit card and then refund me if you need to. I hope you can provide me with a satisfactory procedure to replace the defective laptop battery you sold me. Can I exchange it in a store? I hope you understand what I am saying here...

Tiphany

Best Buy and BattDepot Pros and Cons

Pros
  • Convenient location
  • Wide variety of products
  • Price
  • Site and easy ordering
  • Shipment
  • Send product ordered
Cons
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics
  • Poor return policy
  • Poor product
  • Icannot speak with a person by phone or even by chat

Best Buy and BattDepot Most Positive Reviews

Top rated reviews
5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

5

Order a replacement battery that has a two year warranty on Dec. 13. Was informed it would be shipped and received 7 to...

Best Buy and BattDepot Most Critical Reviews

Lowest rated reviews
1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

1

I used this store one too many times. Dont waste your money. Will send you stuff that don't work

Best Buy and BattDepot Latest Reviews

Recent published reviews
1

Ordered online on Black Friday, still havent received my package. On trac keeps extending shipment date. I wont ever...

Read all 3254 reviews
1

This company do not honour the guarantees

Read all 109 reviews

Best Buy and BattDepot Products and Services

Most reviewed product and services
  • Best Buy Customer Care (292 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)
  • Battdepot Shipping Service (25 reviews)
  • Battdepot Customer Care (4 reviews)