PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BattDepot and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Buy

BattDepot and Best Buy Overview

Total reviews
Company responses
Issues resolved

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3256 reviews. It is 3147 reviews more than BattDepot received since Sep 14, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with BattDepot customer support team and Best Buy customer service.

BattDepot and Best Buy Consumer Ratings

116 out of 1198 in Gadgets and Accessories category
273 out of 2895 in Appliances and Electronics category
85 in category
204 in category
Customer service
99 in category
248 in category
Exchange, Refund and Cancellation Policy
86 in category
163 in category

BattDepot and Best Buy Rating Details

2.3 (32 reviews)
2.1 (606 reviews)
Reviewer's quote

If they were upfront about this and properly set expectations then I would feel differently about them but the underhanded nature of their website makes me think there are other things about them you can not trust. I love how they put a US flag on the page but upon review that is just a way to...


...IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait. Typical big business effort to cut every conrer possible to make a dime...

Customer service
1.2 (28 reviews)
1.3 (822 reviews)
Reviewer's quote

...amount was charged but no confirmation email was ever received, no contact from vendor , only voice mail on the service telephone number. No response from supposed 'chat ' line. I feel like they have run away laughing with my money..


...So now customer who is in person in Best Buy store has to go through multiple calls with Best Buy Customer Service to get someone from Corporate on call & explain him the situation. So I called Best buy corporate from store itself. There was 51 minutes of wait...

Exchange, Refund and Cancellation Policy
1.3 (26 reviews)
1.5 (621 reviews)
Reviewer's quote

...I shipped them back for them to exchange. their technician would tell a lie that those batteries and chargers are not defective...

Calvin V

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...


BattDepot and Best Buy Pros and Cons

  • Site and easy ordering
  • Shipment
  • Send product ordered
  • Convenient location
  • Wide variety of products
  • Price
  • Poor return policy
  • Poor product
  • Icannot speak with a person by phone or even by chat
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

BattDepot and Best Buy Most Positive Reviews

Top rated reviews

Order a replacement battery that has a two year warranty on Dec. 13. Was informed it would be shipped and received 7 to...


I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

BattDepot and Best Buy Most Critical Reviews

Lowest rated reviews

I used this store one too many times. Dont waste your money. Will send you stuff that don't work


I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

BattDepot and Best Buy Latest Reviews

Recent published reviews

This company do not honour the guarantees

Read all 109 reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews

BattDepot and Best Buy Products and Services

Most reviewed product and services
  • Battdepot Shipping Service (25 reviews)
  • Battdepot Customer Care (4 reviews)
  • Best Buy Customer Care (293 reviews)
  • Best Buy Manager (217 reviews)
  • Best Buy Shipping Service (88 reviews)