BattDepot vs Best Buy: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BattDepot and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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BattDepot

1.9

Best Buy

1.8

BattDepot

Best Buy

BattDepot and Best Buy Overview

Total reviews

109

3256

Company responses

Issues resolved

Best Buy was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 3256 reviews. It is 3147 reviews more than BattDepot received since Sep 14, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with BattDepot customer support team and Best Buy customer service.

BattDepot and Best Buy Consumer Ratings

Rank

116 out of 1198 in Gadgets and Accessories category

273 out of 2895 in Appliances and Electronics category

Website

85 in category

204 in category

Customer service

99 in category

248 in category

Exchange, Refund and Cancellation Policy

86 in category

163 in category

BattDepot and Best Buy Rating Details

Website

2.3 (32 reviews)

2.1 (606 reviews)

Reviewer's quote

If they were upfront about this and properly set expectations then I would feel differently about them but the underhanded nature of their website makes me think there are other things about them you can not trust. I love how they put a US flag on the page but upon review that is just a way to...

PissedConsumer708492

...IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait. Typical big business effort to cut every conrer possible to make a dime...

PissedConsumer1725455

Customer service

1.2 (28 reviews)

1.3 (822 reviews)

Reviewer's quote

...amount was charged but no confirmation email was ever received, no contact from vendor , only voice mail on the service telephone number. No response from supposed 'chat ' line. I feel like they have run away laughing with my money..

A P

...So now customer who is in person in Best Buy store has to go through multiple calls with Best Buy Customer Service to get someone from Corporate on call & explain him the situation. So I called Best buy corporate from store itself. There was 51 minutes of wait...

Jaremy

Exchange, Refund and Cancellation Policy

1.3 (26 reviews)

1.5 (621 reviews)

Reviewer's quote

...I shipped them back for them to exchange. their technician would tell a lie that those batteries and chargers are not defective...

Calvin V

...After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator...

PissedConsumer1723730

BattDepot and Best Buy Pros and Cons

Pros

Site and easy ordering
Shipment
Send product ordered

Convenient location
Wide variety of products
Price

Cons

Poor return policy
Poor product
Icannot speak with a person by phone or even by chat

Poor customer service
Terrible delivery
Bait-and-switch tactics

BattDepot and Best Buy Most Positive Reviews

Top rated reviews

Order a replacement battery that has a two year warranty on Dec. 13. Was informed it would be shipped and received 7 to...

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

BattDepot and Best Buy Most Critical Reviews

Lowest rated reviews

I used this store one too many times. Dont waste your money. Will send you stuff that don't work

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

BattDepot and Best Buy Latest Reviews

Recent published reviews

This company do not honour the guarantees

Read all 109 reviews

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My cre...

Read all 3256 reviews

BattDepot and Best Buy Products and Services

Most reviewed product and services

Battdepot Shipping Service (25 reviews)
Battdepot Customer Care (4 reviews)

Best Buy Customer Care (293 reviews)
Best Buy Manager (217 reviews)
Best Buy Shipping Service (88 reviews)

How would you compare BattDepot vs Best Buy?

Customer service

Product or Service Quality

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Anonymous Anonymous Apr 28 #1679389

BattDepot - DON'T BUY, they are JUNK and are not even worth a penny. The life of their junk battery is approx. 1 -2 weeks!!!!!!!

0 0

Anonymous Anonymous May 18, 2017 #1329899

Battdepot is the worst garbage. Buy Duracell for quality. More expensive but their products work.

0 0

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