PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bath Fitter and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bath Fitter
Has Verified Representatives
4.0
Bath Fitter
Sears Home Services

Bath Fitter and Sears Home Services Overview

Total reviews 430 2058
Company responses 316 0
Issues resolved 10 7

Bath Fitter and Sears Home Services Consumer Ratings

Rank
32 out of 923 in Household Services category
168 out of 923 in Household Services category
Customer service
47 in category
115 in category
Reliability
43 in category
107 in category
Product or Service Quality
29 in category
109 in category
Price Affordability
81 in category
118 in category

Bath Fitter and Sears Home Services Rating Details

Customer service
2.6 (119 reviews)
1.1 (860 reviews)
Reviewer's quote

...I am really upset because I thought they were very reputable, but obviously not when it comes to customer service..

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...I have run my own business and this is not customer service. They have me scheduled between 12 and 5 and I fully expect to be put off again. If anyone has any better options I suggest you go somewhere else...

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Reliability
2.8 (98 reviews)
1.2 (694 reviews)
Reviewer's quote

Too many to text please call Adam @ 979 533 ****

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They don't answer phones. Came out and said I needed a new condensor. Never ordered anything.They were supposed to come today, but never called and never showed.

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Product or Service Quality
3.1 (88 reviews)
1.3 (697 reviews)
Reviewer's quote

...The product we got is satisfactory, and the tech did a great job of installation. However, I would recommend you using a different dealership than the Clearwater, Fl one if you want a timely job done. And I was very disappointed with the Customer Suppport from this company..

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Has anyone else had problems with Sears Home Services? My clothes drier has been down for over 2 months now. Service man has been out 3 times and now they seem to be ignoring me. My expensive contract with them says it will either be fixed or replaced...

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Price Affordability
2.3 (67 reviews)
1.7 (597 reviews)
Reviewer's quote

For the price I paid I expected for them to buy the best quality faucet and other elements for my shower. I paid so high price ONLY because their seller claimed the shower was of a superior quality and that is a BIG lie. they scam people and the seller is a very good seller, he can sell an ice...

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...The rep wants to charge me $200 more for the mattress because due to their delay in contacting me, the sales price went away. They give a credit for the returned mattress and you buy a new one basically. I told him no way would I agree to that...

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Bath Fitter and Sears Home Services Pros and Cons

Pros
  • Installer professional
  • One day service
  • That they did follow up on my complaint
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Customer service
  • Instalation and customer service problems
  • Warranty
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Bath Fitter and Sears Home Services Most Positive Reviews

Top rated reviews
5

I am very pleased with the quickness and the profeesional instalation of our tub. But I cannot keep the tub clean. I...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

These guys are the best! Months after they installed our bathroom. We called them for a water leak in our living room....

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Bath Fitter and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Had a shower pan and wall surround installed 3 years ago by Bath Fitters. There is now a leal and I called for service...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

Awful. It was a horrible experience!

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Bath Fitter and Sears Home Services Latest Reviews

Recent published reviews
1

Too many to text please call Adam @ 979 533 ****

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1

They don't answer phones. Came out and said I needed a new condensor. Never ordered anything.They were supposed to come...

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No votes

Dear Sir,
Im writing to express the service I experienced. Ive gone to a couple others within the company, but havent got...

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1

I cannot get hold of anyone in the home warranty dept. I kept getting transferred, no help. over 20 hours being on hold...

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Bath Fitter and Sears Home Services Products and Services

Most reviewed product and services
  • Bath Fitter Installation (63 reviews)
  • Bath Fitter Bathtub Installation (47 reviews)
  • Bath Fitter Shower Installation (45 reviews)
  • Sears Home Services Refrigerator Repair (253 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)